article thumbnail

Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. A quick Google search and a calculator tells me that’s an average 25 mobile apps for every person on Earth. Measuring the letters.

Mobile 291
article thumbnail

Q&A recap: Driving customers to value during onboarding, at scale

ChurnZero

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 148
article thumbnail

Dear B2B SaaS Companies: Mobile Experience Can’t Be an Afterthought

OpenView Labs

For the longest time, B2B SaaS companies have failed to put much thought into their mobile experience because: People don’t work on mobile. The bulk of mobile traffic comes from developing nations (read: low budget). So, build a mobile version? Trigger matching mobile keyboard for the input type.

Mobile 52
article thumbnail

Password Authentication is Becoming Outdated

Frontegg

With organizations scaling up exponentially in a matter of months and end-users expecting nothing but the best user experience (UX), passwords are being seen as the next big casualty, and rightfully so. With password authentication, there is always additional stress on IT and support teams. Customer Ops and Product Enablement.

article thumbnail

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

Intercom, Inc.

When it comes to supporting and engaging customers, striking the balance between personalization and efficiency is critical if you want to operate at scale. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale. Want to see these features in action?

article thumbnail

Vulnerability Management Systems for Enterprise Software Teams

Audacix

These weak points, if left unaddressed, can be exploited by hackers as an entry point for launching cyberattacks, infiltrating systems or data, or causing harm to an organization. This includes hardware devices, software applications, databases, servers, network devices, and even mobile devices.