Q&A recap: Driving customers to value during onboarding, at scale
ChurnZero
JULY 22, 2022
Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.
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