User Pilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! But is your mobile user acquisition strategy strong enough? I say this because, despite actively supporting the product-led growth model, the mobile app market is still ridiculously competitive. However, there are good and bad ways to approach this tactic.

Acquisition 64

Acquisition Mobile Software Review Social Media 64

User Pilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. This is where these 10 key mobile app engagement metrics come in, helping track user behavior and preferences to answer all these questions and boost user activation. Try to understand what the in-app user journey is like.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

Sales Hacker

AUGUST 7, 2024

He previously built the pre and post sales solutions team at mParticle from zero to supporting hundreds of enterprise customers. Is there a lot of internal or customer work that needs to be done or managed by your team? While mParticle has a killer, commercially focused CS team, inertia affected the team as well early on.

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Underperforming Technical Team Technical Review Sales Hiring Scale 121

User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Payment Solutions 64

Payment Solutions Mobile Payment Methods Software Review 64

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. Cost of acquisition, LTV, retention rate, churn obviously. Blake Hutchison (28:59) Yeah.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

User Pilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Youve missed an entire segment of mobile-first users who behave differently and have higher retention after onboarding.

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

User Pilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. An unclear onboarding flow, slow screen transitions, or a buried key feature can mean the difference between retention and churn. My team at Userpilot has helped countless product teams enhance their mobile UX without compromising performance.

Mobile 57

Mobile Engagement Strategy Underperforming Technical Team 57

Baremetrics

OCTOBER 9, 2021

Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Why is your mobile app user retention declining? User retention measures how many users continue to use your product or service after their initial interaction or sign-up.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 213

Mobile Scale Underperforming Technical Team Engineering 213

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

User Pilot

AUGUST 30, 2024

What are its strengths and weaknesses? WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. Finally, its product usage , workflow, and form analytics help teams make informed decisions and optimize the user experience. Or bad, because it adds unnecessary complexity?

Technical Review 105

Technical Review Software Review Systems Review Underperforming Technical Team 105

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. Don’t worry, you’re not alone!

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

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Underperforming Technical Team User Experience Onboarding Mobile 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 132

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 132

User Pilot

AUGUST 22, 2024

What are its strengths and weaknesses? Catering to businesses of all sizes, it enables teams to track user interactions with the brand at different stages of the customer journey. Industry-standard reports, including funnels, retention, and user journeys (paths). What’s Amplitude tracking? How do you set it up?

Technical Review 105

Technical Review Underperforming Technical Team Software Review Pricing 105

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. Drive product adoption and improve customer retention. These can be used for both web and mobile apps.

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Underperforming Technical Team AI Scale Onboarding 97

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. Technographic segmentation This customer segmentation type divides users based on the technology they use, e.g., device type (desktop, mobile), browser (Chrome, Firefox), or operating system (Windows, iOS).

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

SEPTEMBER 11, 2023

Improved customer retention strategies to identify and eliminate friction points. Ideas from feature request surveys for developing product roadmap. Businesses can use customer analytics for various purposes, from adoption to retention to growth. More personalized experiences for customers with segmentation and customer data.

Underperforming Technical Team 105

Underperforming Technical Team Customer Lifetime Value Retention Engagement 105

User Pilot

MARCH 17, 2025

Its features work on both web and mobile apps. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. Growth: Starting from $799/month, this plan provides for AI-powered content localization, advanced event-based triggers, and native mobile app support.

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

Neil Patel

MARCH 2, 2021

Advertising costs Cost of your marketing team Cost of your sales team Creative costs Technical costs Publishing costs Production costs Inventory upkeep. The first company (Example 1) has a poor metric. The company spent $100,000 on advertising last month, and its marketing team says 10,000 new orders were placed.

Acquisition 145

Acquisition Metrics Customer Lifetime Value Advertising 145

Chart Mogul

APRIL 24, 2019

Earlier this month, I had a chance to learn more Aleksandra Siciarz’s role as a mobile app marketing lead at GetResponse. Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. Enter mobile. A bit of background.

Growth Hacking 53

Growth Hacking Mobile Technical Review Underperforming Technical Team 53

User Pilot

JULY 14, 2021

Choose Pendo if you need mobile app onboarding. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. As your team of 4 is trying to make it (and not break it!), Are you going to use it for a mobile app or a web app?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 31, 2023

Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Retention analysis in Heap.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

BrightBack

AUGUST 19, 2019

Here are three ways to grow your business utilizing customer retention. Organize your teams around the customer relationship. It's critical for companies to place just as much emphasis on retention as they do on acquisition. A subscription business model requires proving a consistent return on investment (ROI) to your customers.

Retention 55

Retention Underperforming Technical Team Strategy SaaS Payments 55

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

User Pilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Retention analysis is offered by both Pendo and Amplitude. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product. How does this sound?

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

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SaaS Payments Payment Services SaaS Payments 128

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Let’s get started! Which metrics will you track to measure progress ?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Typeform is a popular product feedback tool that allows businesses to collect user insights through visually engaging, interactive forms in both web and mobile apps.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

AUGUST 21, 2024

Heap provides multiple analytics tools, including: Charts : Visualize user behavior and product performance through various chart types like funnels , journeys, engagement, and retention. Your team would benefit more from a no-code solution The budget isn’t high enough to complement Heap with other platforms. Heap autocaptured events.

Technical Review 101

Technical Review Underperforming Technical Team Software Review Scale 101

How To Buy Saas

JUNE 14, 2024

This blog discusses the significance of visual testing and how it has become a vital component of corporate app development in recent years. Visual testing is an essential component of application development since an application’s user interface has a substantial influence on its commercial success.

Mobile 40

Mobile Underperforming Technical Team User Experience Web Development 40

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52