Intercom, Inc.

JUNE 8, 2021

It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Another survey reveals that 84% of businesses report an uplift in revenue as one of the primary benefits of improving their customer experience. That time is over. Enhanced customer satisfaction (58%).

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Last but not least, if your sales tax noncompliance gets too out of hand, dealing with multiple states’ sales tax laws means that 46 state departments of revenue can potentially come after you for back taxes. And, these laws often completely contradict one another. .

Merchant Services 169

Merchant Services Scale Technical Review Sales Hiring 169

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. Paying down technical debt with duplicate versions of Checkout and Create.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Andreessen Horowitz

DECEMBER 13, 2023

Unity, Unreal, Roblox and Godot – the predominant 3D engines – are all 15+ year old technologies architected for a different era of computing. Today, we’re entering an age where creative technology will allow anyone to create virtual worlds and bring their imaginations to life. What is a Next Generation 3D Creation Engine?

Engineering 145

Engineering Technical Review Payments AI 145

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Managing a technical team as a non-technical person [24:13]. And where you were spot on is that this is not a review site. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96

Neil Patel

SEPTEMBER 4, 2020

Not only that, as a business owner you need to know that you’re not shelling out cash on inferior services or unnecessary additional fees. Square PayPal FIS Stripe Payline Data Fiserv BitPay Adyen Dharma Merchant Services Fattmerchant. Full-service credit card processing companies also take a monthly fee. User Experience.

Payment Services 126

Payment Services Merchant Services Payment Methods Payment Solutions 126

Intercom, Inc.

NOVEMBER 7, 2018

Tech stacks are the backbone of modern sales and marketing operations. But, too often sales and marketing tech stacks are cobbled together from existing tools and workflows that have organically developed over time. They’ve spent hours reading customer reviews, checking out your pricing options and researching competitors.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

Payrix

JANUARY 30, 2024

So we provide an all-in-one software platform with everything they need to focus on running their storage facility as opposed to being a technology expert. Durrett explained that Storable is the culmination of several best-in-class acquisitions, including multiple software companies, a marketplace company, and a couple of insurance companies.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 142

Payment Methods Payment Solutions Merchant Services SaaS Payments 142

Subscription Flow

DECEMBER 29, 2023

For SaaS businesses, one of the most taxing tasks is to set the right price for their SaaS product and services. The Importance of Pricing Plans Deciding on the right pricing plan is important because it links directly with the revenue that you generate. What Is Pay-Per-Use Charges?

Pricing 59

Pricing Marketplace as a Service Business Transportation 59

SaaStock

FEBRUARY 14, 2019

His first career steps were at Seer Technologies and Monitor Company in the 1990s. Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. Aaron Ross, Co-CEO, Predictable Revenue. Today he is the man behind Predictable Revenue, the “Outbound Success Company.”

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

APRIL 14, 2020

It turns out, that what separates these elite revenue organizations from everybody else is an entirely new framework for uniting seller efforts with buyer needs. . In today’s fast-paced B2B marketplace of instant communication and process automation , businesses cannot afford to rely on the classic definition of a deal.

Technical Review 246

Technical Review Marketplace as a Service Software Review Construction 246

ChurnZero

JANUARY 13, 2022

This is in part due to a rise in the standing of the Chief Customer Officer role. Adi began her career in tech as a programmer at Amdocs, where she rapidly grew into managerial roles implementing client-specific solutions, where she later shifted into client success roles. Adi also led WalkMe’s EMEA customer success team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

FastSpring

DECEMBER 19, 2019

With this transformation, our customers are experiencing much higher levels of predictability in their revenue streams, thus allowing them to invest in product innovation at all levels and with confidence that they couldn’t previously achieve. We also sponsored some fun events in the local tech community like SB Agile and SB Hacks.

Technical Review 70

Technical Review Software Review Marketplace as a Service Innovation 70

Sales Hacker

MARCH 7, 2022

In a recent Revenue Innovators episode , we chatted with Frank about why sales poses such a challenge for academics; the challenges revenue leaders face in a world where continuous change is the norm, and how those challenges have shifted in the past decade. For example, consider tech firms during the pandemic.

Technical Review 84

Technical Review Sales Marketplace as a Service Banking 84

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. The sales piece is day one.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

TrackStreet

APRIL 26, 2024

In a competitive industry for a specific type of product or service, businesses often engage in pricing wars that lead to a steady decrease in the value of goods. Pricing erosion refers to the steady and ongoing drop in the prices of products or services within a particular market or industry. What usually causes it?

Pricing 52

Pricing Marketplace as a Service Technical Review Innovation 52

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. The Apple and Google Play app stores give developers an instant marketplace, a gateway to billions of customers.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaSHolic

MAY 15, 2023

If you’re just waking up from a coma and haven’t spoken to anyone in tech for the last 5 months you’ll be shocked by how Artificial Intelligence and large language models (LLMs) like ChatGPT have taken the world by storm. Network effects occur when a product or service becomes more valuable as more people use it.

ChatGPT 52

ChatGPT Artificial Intelligence AI Technical Review 52

Sales Hacker

APRIL 21, 2021

If the answer is “yes” to all three, now is the best time to get started in a revenue operations job. Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. Unified data problems.

Scale 101

Scale Technical Review Sales Recruiting Technical Advisors 101

Subscription Flow

APRIL 23, 2024

Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software. What Retain does is that it retries payments at optimal times for success and dispatches proven notifications to aid in revenue recovery.

Payment Solutions 76

Payment Solutions Payments Payment Services SaaS Payments 76

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. This leads to discounts being given too generously or too soon, reducing sales margins, and making it more difficult to hit revenue targets.

Scale 94

Scale Software Review Marketplace as a Service Outsourced Development 94

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 180

Software Review Scale Technical Review SaaS 180

Buffer Resources

MAY 2, 2024

  Frustrated with the slim returns from YouTube Ad revenue, they switched to a specialized video monetization platform and set up a paid membership model.  Earn ad revenue  You can earn ad revenue by monetizing your video content. tech, cars, and gadgets. 

Payments 82

Payments Payment Methods Social Media AI Search 82

SaaStr

MARCH 16, 2022

Revenue up 91%, Customer Count Up “Just” 34%. As part of going upmarket, Monday’s 10+ seat customers are now 72% of total revenue, up from 63% just a year ago. Almost $400,000 in revenue per employee. This is pretty darn efficient, and Monday leverages its self-service roots to scale pretty efficiently. #7.

Marketplace as a Service 58

Marketplace as a Service Technical Review Scaling Revenue 58

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Did a lot of consulting for high tech startups, I really love the startup space. Loving our podcast content? Then, I went into sales school, Xerox sales school.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

Sales Hacker

DECEMBER 27, 2018

Due to the proliferation of modern sales technology and people’s love of it, I added a new element this time. You know, since it’s extremely apparent that the sales technology landscape keeps growing like wildfire. the 2018 sales tech landscape. This new element is, “Companies to watch”. Trend #1: Relevance.

Trends 105

Trends Technical Review Artificial Intelligence Sales 105

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. As of 2019, B2B ecommerce sales globally have surpassed $12 trillion in revenue. Tech advances like SaaS and cloud-based ecommerce platforms make it easier to buy. ??

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Sales Hacker

SEPTEMBER 20, 2022

In this episode of the Sales Hacker Podcast, we have Brandon Barton , CEO of Bite and a hospitality tech entrepreneur and expert. Join us for a fantastic conversation about how to make the jump into a technology career from a non-tech career. How technology is impacting the restaurant industry during global labor shortages.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

How To Buy Saas

APRIL 8, 2024

These services ensure that your organization has the resources it needs to keep up with the latest healthcare standards. Healthcare BPO outsourcing can help your organization streamline its revenue cycle. They also have access to the latest technology. These services can lead to higher revenue and business expansions.

Outsourcing Services 40

Outsourcing Services Payment Services Healthcare Payments 40

SaaStr

APRIL 30, 2022

Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. And basically SaaS revenue models is just magical for investors and for businesses. Or annual recurring revenue for some types of companies.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

Mucker Capital

NOVEMBER 5, 2018

If you’re thinking about launching a Software-as-a-Service (SaaS) company, there are two different ways to approach the market. Horizontal SaaS: These companies aim to create a product that services a specific type of employee, function or division across all industries. So what’s behind this resiliency?

SaaS Payments 49

SaaS Payments Outsourcing Services Payment Services Payments 49

Sales Hacker

SEPTEMBER 2, 2020

The best sales teams don’t just sell — they keep customers happy and drive serious upsell, cross-sell, and expansion revenue. In this article we’ll review the four main sales motions B2B SaaS teams use: Field sales ( outside sales ). Companies operating in well-digitized industries (media, IT, finance, professional services).

Scale 109

Scale Outsourcing Services Sales Technical Review 109