Intercom, Inc.
APRIL 14, 2022
I am delighted to share that our senior leadership team here at Intercom continues to grow. He’s also served in leadership roles at Mulesoft, Salesforce, Accenture, and Booz Allen. Welcome Declan Ivory, VP of Customer Support. Declan is joining us from Google where he was Director, Cloud Technical Support for EMEA.
Totango
JANUARY 22, 2024
For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support. As partners, marketing and CS will deliver value through thought leadership, scaled initiatives, one-to-many content programs, community, and personalized support made possible by investments in AI.
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SaaStr
OCTOBER 4, 2019
How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision.
Intercom, Inc.
APRIL 20, 2021
It can seem like an impossible balancing act – but customer support operations can help. Not only can customer support operations help you to measure and improve those results, but they can also help you to demonstrate the value driven by your support team to stakeholders and leadership.
Kellblog
JUNE 2, 2019
” Hence, high-technology markets have strong increasing returns on market leadership. Somehow, before the product evaluation cage-fight even begins, Oracle gets to walk in with a 40% advantage — brought to them by their corporate marketing department, and which is all about market leadership. Less project risk.
SaaStr
JULY 24, 2019
Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.
SmartKarrot
MAY 17, 2023
By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. This includes conducting a root cause analysis on problems. Guiding clients through mCase’s features, benefits, and features.
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