Neil Patel

MAY 4, 2021

With simple, global access to organizational data, marketers can create benchmarking reports to gather data on financials, turnover, and leadership efforts and back everything up with percentile breakdowns. Most DaaS providers offer technical support solutions that alleviate this management from the business side.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy. Apply here: [link].

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

FEBRUARY 21, 2023

Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. serve as a point of contact for difficulties, and give the team direction and leadership.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Next are the day-to-day leadership contacts. Enable field managers to control hiring processes while maintaining compliance. This is the person whose budget funds your product.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

BetterCloud

APRIL 22, 2020

What are your rules around onboarding/offboarding, file sharing, lost devices , compliance , etc.? Often, this means talking to other teams like security, legal, HR, and executive leadership to get their input and requirements. What would a policy violation (and remediation) look like? For your line of business apps?

compliance 52

compliance Technical Review Headcount Onboarding 52

SaaStr

JANUARY 31, 2020

304: If your SaaS business has a sales team, there’s no way to grow 100% year-over-year without also growing your sales leadership. I would worry only on the component of technical support in the beginning, especially for a technical product like ours, right? Eugenio Pace: So I wouldn’t worry too much about it.

Scale 170

Scale Sales Hiring Pricing Leadership 170