User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

Valuize Consulting

SEPTEMBER 8, 2022

Strategic Leadership For Smooth Scaling. The roles and responsibilities of a CS Operations Lead are expanding – both in scope and complexity. The roles and responsibilities of a CS Operations Lead are expanding – both in scope and complexity. Business Strategy.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. The same was true when I ran the People function at a software development consultancy that doubled its headcount to ~100 while reducing attrition from 40% to 5% voluntary in 18 months. .

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Before this transaction, Andrew had raised over $45m in funding from the likes of Rory @ Scale and Bain Capital Ventures just to name a few.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 77

Customer Success Sales Recruiting Sales Hiring Scale 77

SaaStr

JANUARY 15, 2021

At his core, Jeff Lawson is a software developer first, and the CEO of Twilio second. He gets what goes on in a developer’s brain and the detailed process of building software, but he understands that businesses are motivated to move quickly. ” and receive an answer that sounds like gibberish to you.

Sales Recruiting 163

Sales Recruiting Development Software Review Management 163

Intercom, Inc.

AUGUST 15, 2019

Author Jeff Gothelf sees this all the time in his work as a consultant for medium- and large-sized companies, and it inevitably leads to a culture clash where designers feel unvalued. As these companies scale, there seems to be a challenge for them in maintaining the pace and the agility they had when they were smaller.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

User Pilot

JULY 17, 2023

They lead a team that consists of developers and designers. A product team structure is how a business organizes the product team to best support software development. It brings together experts from different disciplines and functions who work together to design, develop, launch, and support a product.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Jason is a Certified Product Manager who helps market-leading enterprise software companies maximize the impact, scale and efficiency of their CS technology investments.

Technology 52

Technology Customer Success Interviewing Scale 52

CustomerSuccessBox

DECEMBER 12, 2019

While scaling Customer Success, leaders are prone to make some common mistakes based on their presumptions. These customer success mistakes though look like hacks in the start, eventually lead to massive wastage of time and other resources while giving inadequate results. That can lead to a lot of frustration and other complications.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

Totango

JANUARY 22, 2018

Nicolle has been architecting, scaling, and leading client-centric organizations for 15+ years, creating effortless experiences that deliver value for clients and profitability for shareholders. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Teamgate

NOVEMBER 21, 2018

enko is a vastly experienced professional with over 20 years marketing, sales, and business development practice in leading IT and Telco companies, such as; Microsoft; Nokia; and Lattelecom, transforming business in 24 countries of Central and Eastern Europe. Do this and the sales will come naturally. Andrejs Juš?enko

Scale 68

Scale Interviewing Technical Review B2B 68

Andreessen Horowitz

APRIL 30, 2024

I started just with regular software development, doing software of different kinds. So, we developed this leadership talent for engineers, the first of which is build with purpose. And so all that within a computer, in a completely virtual world was something that made me dream of something bigger.

Development 100

Development Technical Review AI AWS 100

FastSpring

MARCH 27, 2023

We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. By that time, we had some software, we had some customers using the software.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. This leads us to the reality of customer success processes in many companies today. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. I think the reason this is important is two reasons. We talked about growth.

Cloud 100

Cloud Scale AWS Machine Learning 100

SaaStr

AUGUST 22, 2019

The vision of exceeding sales, establishing credibility and successfully launching a product is no small task, especially when striving for that perfect introduction into the world of consumers. This is a software development process for those of you who may not be familiar with it. We’re ready to develop it.

Scale 124

Scale Engagement Scaling Development 124

How SaaS Works

OCTOBER 7, 2019

Back in 2012 when I founded Initial State, there were not many people writing about SaaS, and a widely accepted “playbook” for building and scaling different types of SaaS companies did not exist. All too often we were winging it and learning the same marketing/sales/product lessons in parallel to other SaaS companies.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

Audacix

JULY 18, 2022

DevOps is really a set of ideas and practices that emphasise a culture and environment where building, testing, and releasing software can happen rapidly, frequently, and more reliably. DevOps best practices that will help you to run your software development projects smoothly.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Sales Hacker

JANUARY 3, 2022

Content is the cornerstone of sales enablement, but creating it is a massive headache. Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. Read on for a cursory overview of how Agile can be applied to creating sales content along with a few tips for getting started.

Sales Enablement 101

Sales Enablement Scale Sales Hiring Outsourcing Services 101

TriTuns

NOVEMBER 13, 2018

This value discussion then will lead to increased upsells and renewals. CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

Intercom, Inc.

JULY 18, 2019

I had the opportunity to start and lead an open-source project at the Eclipse Foundation, interestingly enough, around systems management. It was there that I really discovered this passion and this joy of working transparently and openly with developers. That led to working also at IBM, where I was leading the OpenSocial Foundation.

Outsourced Development 110

Outsourced Development Development Innovation DevOps as a Service 110

TriTuns

NOVEMBER 13, 2018

This value discussion then will lead to increased upsells and renewals. CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

SaaStr

MAY 7, 2019

It’s about the people you bring into the organization, that culture and that’s what’s going to take you from kind of the zero to one to like a scaling company. How are you trying to scale it? Justin Kan : I just realized this talk is called The Evolving Role of the CEO, As A Company Scales, How Your Job Changes.

Scale 117

Scale Scaling Sales Hiring Underperforming Technical Team 117

CloudGeometry

APRIL 13, 2023

Why can’t we escape hands-on cloud operations work to unlock software development nirvana (aka frictionless, faster development and deployment processes)? An environment where there’s virtually no hands-on operations work can deliver a faster, more frictionless development and deployment experience. The ideal result?

DevOps as a Service 130

DevOps as a Service Outsourcing Services Outsourced Development Cloud 130

SaaStr

JUNE 15, 2021

We’ve done a ton of terrific sessions with the Twilio leadership over the years, including 4 different deep dives with Jeff Lawson, CEO and co-founder. How sales worked, how pricing worked, how billboards work, and more. Yesteryear, if you had a communications product, you would go into a relatively top down, IT type sale.

Scale 292

Scale Underperforming Technical Team Engineering Wireless 292

OpenView Labs

FEBRUARY 8, 2019

If you’ve adopted a 3-tiered approach to scale ABM like many organizations, you’ll need to distinguish the different resources you’re able to dedicate to each tier. Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. ” What is cross-selling?

Scale 58

Scale Software Review Sales Hiring Leadership 58

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. As you start to scale employees, it becomes naturally more challenging to innovate because, by design, it’s just not the way they’re organized. I’m having a lot of fun.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

AUGUST 29, 2019

When you’re running something at scale, at least 70% of that work is repeatable. And then the other lesson from there, a little bit of a counter lesson is that you should think if you’re building the business at scale. Once you grow to a certain scale and size, then partnerships are extremely important.

Sales Hiring 109

Sales Hiring Scale Outsourcing Services Scaling 109

ChurnZero

NOVEMBER 8, 2019

It s workstreams rely upon inputs like data entered by sales or even ‘gut instincts. ’ Since buyers typically follow a uniform purchasing journey , CRMs are ideal for managing a sales pipeline. . For most Customer Success workflows, CRMs require custom software development. Usability : .

Customer Success 63

Customer Success Scale Headcount Scaling 63

Intercom, Inc.

AUGUST 6, 2020

I continued that journey with more software programming languages like Pearl and Java and so on. I also worked at a couple of companies where I was a software developer. How is it leading a company where the community is presumably as important to you as the product itself? So, it’s really 120 million. Jordan: Cool.

DevOps as a Service 143

DevOps as a Service Government Engineering Technology 143

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

SaaStr

OCTOBER 16, 2020

When engaging with bottoms up sales models, where does Paul identify the tipping points of going from bottoms up to top down? * I think one challenging thing is when you look at the scale of organizations and you think about change management with new tools. What does really effective product marketing mean to Paul?

CTO Coach 179

CTO Coach Sales Hiring Software Review CTO Hire 179