Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. I wasn’t willing to continue down that path if this was the way it was going to be for the next 10 years.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

Valuize Consulting

JUNE 10, 2020

Eventually, the movement made its way to the tech industry with 2001’s agile software development framework heavily inspired by lean principles and books like The Lean Startup published in 2011 by Eric Reis. A good example is a training session as part of your onboarding process.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. Some things to think about here specifically as you’re thinking about your development process is how do I have simple, easy guided flows? How do I onboard them easily?

Scale 121

Scale Engagement Scaling Development 121

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

SmartKarrot

JUNE 14, 2021

Develop content and material that will help customers understand complex transactions and legal agreements easier. Work directly with the clients to understand how best to ensure a smooth client experience – from client onboarding to client settlements.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. The Director of Product normally oversees multiple product lines and leads teams of product managers, providing leadership and direction. What does a VP of product do?

VP of Engineering 104

VP of Engineering Management Underperforming Technical Team Compensation 104

SmartKarrot

MARCH 18, 2021

Develop relationships with executives at the highest priority accounts. Ensure customer satisfaction and successful use of the software. Develop new tactics and strategies to solicit mindshare from the customers’ executives. Manage select strategic accounts of high priority in life sciences.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

TriTuns

NOVEMBER 13, 2018

What this means for customer success teams is that they need to ensure they have the expertise, experience, tools, and methodologies to help their customers address user behavior change and ensure software adoption over the long-term.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SaaStr

JUNE 14, 2023

By embracing honest feedback, developing trust-based partnerships, and demonstrating a commitment to customer satisfaction, UiPath has been able to thrive within the competitive landscape of RPA and artificial intelligence software development. Incorporate them into onboarding materials for new hires.

Scale 196

Scale Artificial Intelligence Technical Review Software Review 196

Sales Hacker

JANUARY 3, 2022

The Agile movement emerged first in the world of software. In fact, its founding document is the revered Manifesto for Agile Software Development. In the “Agile Manifesto,” we’re given four values and 12 principles that help to define Agile development.

Sales Enablement 100

Sales Enablement Scale Sales Hiring Outsourcing Services 100

Intercom, Inc.

NOVEMBER 9, 2022

For innovation hubs to be successful, the leadership must clearly articulate the vision and create space within that vision for innovation to happen. Beth McEntee: Atlassian is a software company that develops products for project managers and software development teams. Riding different motions at Gartner.

Innovation 226

Innovation Scale Startup Government 226

SaaStr

OCTOBER 16, 2020

Paul Rosania: If you have a great product and the promise that you’re making to someone really is just a matter of getting them onboarded and they will actually see a little bit more productivity in their Workday. I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

ChurnZero

NOVEMBER 8, 2019

This provides a challenge when working to automate processes like onboarding and renewal workflows. . For most Customer Success workflows, CRMs require custom software development. Even if you r team develops a work around , these workflows will require constant intervention.

Customer Success 63

Customer Success Scale Headcount Scaling 63

yoursales

DECEMBER 19, 2022

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. Sales Learning & Onboarding Back to the Start of the List & Table of Contents.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

yoursales

NOVEMBER 8, 2023

For sales stack 2023 choices this means you need to put on your creativity hat when trying to cover more ground with the same or less people on either your sales team or aligning teams like marketing, consultants, and software development. It's also used for marketing purposes to send newsletters and various pieces of news.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Point Nine Land

OCTOBER 22, 2019

Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. Up until this point, Jack and Rian had been dividing up all the tasks between them, including software development, sales, and customer service. The two were looking to launch a startup together.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. Like what you are reading? Benefits of Product operations.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

MAY 7, 2019

We were really lucky in that we have pretty much opposite backgrounds and are best friends, but Erica is a neuroscientist, software developer. . : Yeah, I would love to. She’s amazing. She built the brain health assessment that is used under Obamacare today by millions of lives, so she’s kind of smart. This is awesome.”

Scale 114

Scale Scaling Sales Hiring Underperforming Technical Team 114

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team. You just revamped the onboarding experience. How do you put together this framework? Start by figuring out the strategies that will bring you effective, efficient and long term growth. This is not even how you should think about this yourself.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52