SaaStr

NOVEMBER 26, 2019

sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. We have team selling here that extends beyond the sales team.

Scale 287

Scale Sales Hiring Underperforming Technical Team Sales 287

Sales Hacker

DECEMBER 20, 2021

As a result, much of the evaluation, investment, and rollout of virtual training technology in 2020 was rushed, limited in scope, and poorly planned. Businesses must take a step back, evaluate their software investments, and rework their implementations. How to maximize customer training investment.

Investment 122

Investment Technical Review Underperforming Technical Team Artificial Intelligence 122

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Conversational support is the new normal.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JULY 8, 2020

What Nobody Tells You About Seed Investing with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder and Partner Aileen Lee. I think it gives us a perspective that maybe we don’t get in some other places, in addition to many great investments over the years. Personally, our team has been holding back a little bit.

Investment 205

Investment Technical Review Part-Time VPE Development Team Review 205

SaaStr

JULY 15, 2022

Jason Lemkin: Yeah, I think if you ask how applicable is SEO, programmable is maybe a different question, but I tell you every single SaaS company I have invested in or worked with that has made a commitment to building at least one high quality piece of content per week has seen significant ROI from SEO over a period of months or a year.

Scale 299

Scale Outsourcing Services Sales Hiring VP of Engineering 299

SaaStr

JULY 25, 2021

The reason I contemplated doing it because I really want to be involved in cutting edge technology and work with smart people. You can have the great product and a great team, but the market of small or very niche. How defendable is the technology of the product or the business model?

Sales Recruiting 265

Sales Recruiting Sales Hiring Scale VP of Engineering 265

Intercom, Inc.

JUNE 23, 2020

The businesses who are thriving right now, despite increasing support volume and a mandate to cut costs, are the ones investing in this new way of doing customer support. Once every decade or two, developments in technology trigger monumental changes in an industry. There are massive risks for those who don’t follow.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. 1 Poor definition of value proposition and feature focus. 3 Brand stretch.

Branding 209

Branding Underperforming Technical Team Technical Review Airlines 209

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JUNE 7, 2021

If you don’t have tickets, lock in Early Bird pricing today and bring your team! You were a VP of Technology at Salesforce back in the day? I had always done general software things, database software, mainframes, PeopleSoft, run that technology groups, Salesforce.com platform for everybody. Get tickets here. TRANSCRIPT .

Sales Hiring 340

Sales Hiring Underperforming Technical Team SaaS Headcount 340

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

JANUARY 27, 2024

WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. There were way too many messaging apps, so Matt and the team decided to bring it all into one, and it’s secure, encrypted, and local to the device. Automattic is a behind-the-scenes brand.

Underperforming Technical Team 333

Underperforming Technical Team Social Media Government Subscription 333

Intercom, Inc.

JULY 28, 2022

Growth is arguably the most defining and sought-after trait of technology companies. It fluctuates, plateaus, goes up and down with each new round of funding, new competitor, new technological leap – or even a global pandemic or economic downturn. However, growth is seldom linear, as is all too clear in the current economic climate.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Andreessen Horowitz

FEBRUARY 28, 2024

However, while the results feel like modern day alchemy, we’re still in the very early days of the technology, and it has its challenges. For example, image generation often is slow and clunky to control, resolution can be poor, and it’s been incredibly difficult to add correct text to the images. The release of the latest Ideogram.ai

Investment 108

Investment Underperforming Technical Team Innovation User Experience 108

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. ML teams tend to invest a fair share of resources in research that never ships. There’s so much investment into this area of AI and machine learning across companies, so it’s difficult to unpack exactly what’s happening.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Technology Reporter @ CNBC. Please welcome Zach Perret, Plaid Co-Founder and CEO and Ari Levy, CNBC Senior Technology Reporter. Ari Levy | Sr.

Payments 208

Payments SaaS Payments Banking Underperforming Technical Team 208

SaaStr

JULY 22, 2019

That’s not a bad start. And through that, we’re going to instrument, measure and improve the internet through the deployment of our technology. We didn’t ever have any technology that sits on-premise outside some of our collector agent technology. We work with mostly modern teams. Good afternoon.

Scale 233

Scale Scaling Sales Hiring Underperforming Technical Team 233

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sales teams that invest in remote selling and sales intelligence tools will continue to outperform their peers. READ THIS: Selling From Home?

Sales Hiring 133

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 133

Intercom, Inc.

APRIL 26, 2018

Nir’s studies sit at the intersection of technology, business and psychology. A veteran of the advertising and video gaming industries, he has started (and sold) two technology companies and has taught at Stanford’s Graduate School of Business and the Hasso Plattner Institute of Design. Short on time? What makes a habit?

Underperforming Technical Team 223

Underperforming Technical Team Advertising Technology Social Media 223

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. His first career steps were at Seer Technologies and Monitor Company in the 1990s.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. Web developers spend their time on sites like ArsTechnica, Reddit, SitePoint, etc. SEO, PPC, Social media).

Underperforming Technical Team 145

Underperforming Technical Team Strategy Development Payment Methods 145

Sales Hacker

SEPTEMBER 18, 2020

Marketing and Sales Development groups tackle engagement, Sales covers execution, and Customer Success and Account Management handle continuity. Sales Operations (SOPs) entered the fray as technologies allowed sales leaders to bring technologies closer into their orbit and away from centralized IT. Simple right?

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. Keeping this in mind, digital strategy consulting can help you recognize new technologies and services suitable for your platform.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. It’s an SMB SaaS company in the healthcare technology vertical. We’ll talk about some of the stuff that you do as you grow your team a little bit and then we’ll sort of wrap it up with some advanced stuff.

Sales Recruiting 330

Sales Recruiting Sales Hiring Scale Sales 330

SaaStr

FEBRUARY 25, 2020

And so these are all sort of the financial reasons why it makes sense to invest the time and energy to actually create champions from day one in your business. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. So we’re going to go through how we do that today. Here we go.

Scale 235

Scale Underperforming Technical Team Sales Hiring Software Review 235

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Others don’t invest in nurturing relationships.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. It’s also been a powerful moment for technology to be a force for good. What happens to growth?

Sales Hiring 230

Sales Hiring Scale Payments Cloud 230

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. Think of how your product or service can change the business landscape, especially with the constant technological advancements. After all, your customers would prefer more of a good thing and less of a bad thing. Online Crowdfunding.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

Unbounce

JUNE 24, 2020

How often do you reflect on the ways technology changes your life as a marketer? Very rarely, these technologies also let you do things you’d never considered possible. This technology replicates neural networks (not necessarily human ones) to perform highly sophisticated cognitive tasks. We do our marketing… on the internet.”)

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

FastSpring

MAY 20, 2024

As the VP and General Manager of the Stardock Software division, Brad led his team through this process and has learned some valuable lessons about doing it as strategically and easily as possible. The worst thing that can happen is, you make the switch to subscription, and then your technology fails to make the switch effectively.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Sales Enablement, SaaS and Growth

MAY 22, 2017

We are advocates of sales reps and support them by providing content, deal support, training, best practices, knowledge, tools and technology throughout the sales process.” I would also recommend persona development , so the sales organisation clearly understands who they’re selling to. more successful than those who don't.

Marketplace as a Service 112

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 112

Scytale

JANUARY 21, 2025

Change Healthcare Breach Date: February 2024 Impact: 145 million records Details: Change Healthcare, a leading provider in healthcare technology, experienced the largest known data breach of protected health information ( PHI ) to date, affecting over 100 million Americans. Automated monitoring also eases the burden on your team.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Stax

JANUARY 23, 2025

How Merchant Underwriting Works The merchant underwriting process typically follows a few steps carried out by the payment facilitators or acquiring bank to develop an underwriting risk profile. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

MAY 29, 2018

But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, bridged only by the common use of technology. Now, in reality, it’s not always this bad.

Consulting 169

Consulting Engineering Outsourced Development Underperforming Technical Team 169

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it.

AI Search 245

AI Search AI Scale Artificial Intelligence 245