Intercom, Inc.

JULY 2, 2020

Companies did everything they could to minimize costs, from outsourcing frontline teams, to implementing needlessly complex phone trees, to simply making customers wait to hear back. . NewVoiceMedia (now Vonage) estimates businesses lose $62 billion every year as the result of bad customer service. The evolution of customer support.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Trint

JANUARY 28, 2021

When transcribing recordings of confidential meetings like interviews with customers or potential employees, you need to know the software will protect your sensitive data in line with data protection laws. And how do you know which software platforms are up to the task of keeping that data safe? Secure transcription software you can trust?

Outsourcing Services 130

Outsourcing Services Data Artificial Intelligence Scale 130

Baremetrics

AUGUST 29, 2021

If you’re not sure who could benefit from your services yet, casting a wide net and targeting a broad market is one path towards identifying them. You may have heard of the term “customer persona”, i.e., fictionalized archetypes of people most likely to use your services. Step 2: Interview a sample of current ICP users.

Outsourcing Services 124

Outsourcing Services Startup Interviewing Outsourced Development 124

Neil Patel

OCTOBER 24, 2020

When you are initially engaging with a digital agency, you should expect to receive some form of value upfront before you invest in their services. This works better with some services such as content, but not so much with something like SEO, which takes longer. When you are hiring an agency, you are engaging in a form of outsourcing.

Outsourcing Services 115

Outsourcing Services Sales Hiring Engagement Scale 115

User Pilot

APRIL 25, 2024

Partnering with market research companies can offer additional benefits, leveraging their expertise in understanding market demands, trends, market size, economic indicators, location, market saturation, and pricing. Interviews. Surveys (here – in-app survey templates from Userpilot ). Focus groups. Product trials.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

OpenView Labs

APRIL 29, 2021

OpenView, Work-Bench , Primary Venture Partners , and Lerer Hippeau just hosted the fourth and final session of SaaS Growth Camp—a series for the firms’ portfolio companies tailored to the complex ideas behind SaaS growth and go-to-market strategies. This is a recap of OpenView Talent Partner Steve Melia’s workshop. . Time is valuable.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

SaaStr

NOVEMBER 11, 2022

But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. That was pretty bad. They just quit.

Outsourcing Services 180

Outsourcing Services Banking CTO Hire New CTO 180

Intercom, Inc.

DECEMBER 21, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

AUGUST 12, 2020

Marketing now has a much larger focus on deeply understanding the customer and being that partner to sales, product and customer success to ensure the voice of the customer is infused in all go-to-market and product strategies.” I Interviewed 17 SaaS Marketing Experts: Here’s What I learned About Growth.

Outsourcing Services 68

Outsourcing Services Social Media Marketing Scale 68

Sales Hacker

JUNE 4, 2018

When it comes to choosing a romantic partner, we often let our gut instincts take over. Outsourcing sales is a great example of how this can work out in your favor. As an example, if you are located in the region where certain services are not available yet, hiring remotely might be the only option to get those specialists.

Outsourcing Services 45

Outsourcing Services Sales Hiring Outsourced Development Business 45

Neil Patel

MAY 11, 2021

Alternatively, you could outsource editing to a freelancer. For example, a first-floor bedroom can be an office now and a bedroom for an aging parent or partner later. Interview Neighbors. Check out my consulting services. Finally, you’ll probably need a stabilizer like a selfie stick or a gimbal. How did it go?

Outsourcing Services 120

Outsourcing Services Social Media Consulting Engagement 120

SaaStr

AUGUST 2, 2021

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. So, what types of partners does ServiceNow have?

Outsourcing Services 271

Outsourcing Services Scale Scaling Outsourced Development 271

SaaStr

OCTOBER 1, 2019

There is a phase zero if you’re outsourcing. So we interviewed Twilio, you know Jeff Lawson of Twilio again for the book update. If you can’t do that, a practical way, people don’t do enough interviews. More customer interviews. If you could get one or two great interviews can be so useful.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services Interviewing 131

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Here are four key costs you should evaluate when deciding whether to build an in-house outbound sales team or outsource to an outbound sales agency partner.

Outsourcing Services 75

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. And the way you get it is whether it’s outbound, generally inbound events or whatever, solve a 10 X pain point, solve a unique pain point that a large enterprise has that other vendors don’t provide. So, thanks man. So hope that’s helpful.

Scale 232

Scale Outsourcing Services Sales Hiring VP of Engineering 232

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Below, we’ve shared the transcript of Harry’s interview with Bob. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Harry Stebbings.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Point Nine Land

MARCH 7, 2019

Best regards Christoph Let me also add what Ola, our Operating Partner , had to add: Hi XXXXX, I second everything Christoph mentioned. This can work, but the caveat is that with a part-time CFO you will most likely not get what I described as a “true business partner” in my email above?—?a Happy to talk to the candidate(s)!

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

Natalia Luneva

DECEMBER 3, 2020

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS product. . If you do not have the resources to really focus on customer support right now but you know that it is something you really need to focus on, you can outsource it to several companies that will write it for you.

Customer Support 91

Customer Support Technical Advisors Outsourcing Services SaaS 91

Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. The same product, service, and price point could lead to two completely different experiences based on how expectations are set. What does it mean to you? How do you define it?

Outsourcing Services 223

Outsourcing Services Technical Review Social Media Pricing 223

Kraftblick

AUGUST 19, 2020

First, how to grow a new service in an environment full of star platforms such as Shopify, Wix, Leadpages, Tilda? Do you work with local developers or outsource development to other countries? — AdPage is a landing page builder. We’re talking today with its founder, Koen van Wetering, from the Netherlands.

Social Media 98

Social Media Outsourcing Services Outsourced Development Software Review 98

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. For now, let’s listen to our interview with Rob Lopez from Justworks. A great interview with Rob Lopez. Sam Jacobs: Hey, everybody.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

Sales Hacker

AUGUST 4, 2020

Now, without further ado, let’s listen to this interview with Matt Rizzetta. I mean, we ran our business as a services business for 10 years, obviously with an eye toward the P&L as you should, in some cases. In our cases, time is your most precious resource and asset, frankly, especially in a services business, right?

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

Neil Patel

OCTOBER 23, 2020

They bring specialized depth and focus into the service offering , which allows them to see potential issues that can be missed by others as well as provide creative ways to implement solutions. You can enlist the services of a marketing agency that specializes in video marketing or maybe graphic designing to achieve this goal.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

Unbounce

JUNE 16, 2020

Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Sales Hacker

NOVEMBER 24, 2020

Now, without further ado, let’s listen to this interview with Trish Bertuzzi. We offer a variety of services that range from go-to-market strategies to tactical implementations, writing things like sequences and cadences. Trish Bertuzzi: I was the VP of Sales, and an equity partner at an outsourcing company called Telesales, Inc.

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

SaaStr

OCTOBER 25, 2023

In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. If you outsource your content to some crappy agency that recycles ChatGPT, your content marketing will fail. Back in the day, PLG was called self-service or viral. During the interview process, ask them who they’ll bring with them.

Scale 234

Scale Sales Hiring AI Sales Recruiting 234

SaaSX

FEBRUARY 26, 2020

So to combat this feeling (but, really, to maximize resources for greater ROI), companies sometimes turn to a partner for help with the heavy lifting. These partners shoulder some of the burden of sales, creating separate selling “channels” that expand a product’s reach. All channel partnerships welcome!). We’ve got you. .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

SmartKarrot

AUGUST 19, 2022

Customer feedback is valuable for improving the quality of your product or service and differentiating yourself from competitors. They allow you to gather information from many people in a short time, making them great for getting feedback on new products or services. Conduct Interviews. contact-form-7]. Do Observations.

Outsourcing Services 10

Outsourcing Services Social Media Interviewing Software Review 10

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. ' He also offers podcast administration services through PodMan. "Even So, the second secret is simple and transformative: outsourcing. "I "I had to resort to outsourcing and hiring contractors," he explains.

Outsourcing Services 88

Outsourcing Services Payments Social Media Payment Methods 88

Sales Hacker

MARCH 7, 2018

Can you outsource list preparation work? Also, make yourself visible on Slack, or whatever team chat service you use. Speaking to a prospect without knowing their specific pain point is like showing up to a job interview without knowing what job you’re interviewing for. 4) Define Activity Goals. What are the causes?

Underperforming Technical Team 75

Underperforming Technical Team Outsourcing Services Outsourced Development Communication 75

Intercom, Inc.

MARCH 4, 2021

Dee: Those core strengths around education, or coaching, or mentoring, I imagine you utilize those in your work now as an advocate for women of color in professional services. So if you don’t know it, you’re liable to make a mistake or put yourself in a situation where you don’t have to do that, you can outsource.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

SmartKarrot

JULY 28, 2020

You are a part of a bigger ecosystem and your services and products must incorporate all the aspects of it. It is a term businesses use to gather the customer’s opinions, feedback and comments on the services and products they offer. Then companies take specific measures to fill those gaps to provide better services to their clients.

Outsourcing Services 10

Outsourcing Services Social Media Interviewing Scale 10

Andreessen Horowitz

APRIL 29, 2024

Or if you’ve raised a warehouse, you can now fund and originate loans that will be repaid by a financing partner. For this article, we interviewed multiple lenders to glean their guidance and insights. Certain software and services providers have the ability to do all 3; other times the roles are divided. What happens now?

Payment Services 86

Payment Services Payment Solutions Development Team Review Outsourcing Services 86

SaaStr

FEBRUARY 11, 2020

There was a $40 billion dollar investment in a services company. I think it was somewhere in the Midwest, IT services, and they were growing, made 10% a year. They had half a dozen sales people doing everything and most of the leads were from word of mouth or from channel partners. Again, pretty classic. Okay, maybe 96%.

Scale 188

Scale Outsourcing Services Revenue Outsourced Development 188

User Pilot

FEBRUARY 22, 2024

Improve customer communication by training your customer service team. Use in-app messages to improve customer communication Anticipating needs ahead of time is the only way to offer proactive customer service. Instead of outsourcing the entire writing process to AI, you can simply use this technology to make your writing better.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105