SaaStr

MARCH 3, 2023

Culture — developing sub-cultures within sales that enable the team to scale successfully. Personality, startup skills, and softer skills are all important — grit and resilience are key for Pugh and should be for any startup SaaS salesperson. A designated partner means lower rejection rates at the very first interview.

Scale 211

Scale Sales Recruiting Sales Hiring Scaling 211

Intercom, Inc.

FEBRUARY 26, 2018

Innovative startups. The first army are innovative startups. are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

The Angel VC

APRIL 1, 2017

At the excellent SaaStr Annual 2016 conference about a year ago, a very experienced SaaS CEO said on stage that an internal recruiter can be a startup CEO’s secret superpower. I couldn’t agree more, and I think startups should make that hire sooner rather than later. Here’s why.

Sales Hiring 168

Sales Hiring Sales Recruiting Startup Software Review 168

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. In interviews, ask them if they want to close any in the first 90 days.

Sales Hiring 145

Sales Hiring Sales Recruiting Sales Interviewing 145

Sales Hacker

NOVEMBER 9, 2020

Having the right technology in place is often the difference between success and failure, and this is even more true for startups and SMB, where you have a small team and limited resources. In fact, over two-thirds of their total users are startups. The Effect of Work From Home. Adoption, implementation, and Payback. The X Factor.

Technical Review 118

Technical Review Scale Trends Startup 118

SaaStr

JULY 15, 2022

But I almost never see mediocre outsource SEO really work for B2B. As a tiny startup who might be commercializing its first product, are there any general guidelines that you can stick to that would prevent the massive companies out there from crushing the baby? But even the CEO of a four-person startup. So, thanks man.

Scale 227

Scale Outsourcing Services Sales Hiring VP of Engineering 227

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products? Transparency is critical.

Healthcare 99

Healthcare AI Payments Enterprise 99

Point Nine Land

OCTOBER 23, 2023

At Point Nine, we aspire to continuously share what we learn with our community and the extended startup ecosystem. Sales is hard, especially in the early stages of a startup. You founded a startup to lead teams, grow your business, and embark on an extreme and hopefully glorious journey we all dream of.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Sales Hacker

NOVEMBER 24, 2023

No matter what your role is, develop strong project management skills that become foundational as an operator at scale.” – Katrina Wong (VP Marketing, Twilio Segment at Twilio ) #7 “ When leadership approaches you to take on a new challenge, always step up to it. Tune in for this behind the scenes insight.

VP of Engineering 84

VP of Engineering Outsourced Development Scale Generative AI 84

Andreessen Horowitz

MARCH 21, 2024

Can these startups actually make any money? We believe that AI startups who 1) build for enterprises’ AI-centric strategic initiatives while anticipating their pain points, and 2) move from a services-heavy approach to building scalable products will capture this new wave of investment and carve out significant market share.

Generative AI 145

Generative AI AI Enterprise Artificial Intelligence 145

SaaStr

JULY 2, 2020

Before Dataiku, Kurt spent 5 years at Deloitte as a Manager advising primarily European public authorities on sustainable development policies. Below, we’ve shared the transcript of Harry’s interview with Kurt. And so I was in Paris and back then there was a group running a startup job fair. Harry Stebbings. Kurt Muehmel.

Outsourced Development 275

Outsourced Development Sales Hiring Scale Technical Advisors 275

Baremetrics

AUGUST 6, 2021

A common misconception about HR sees the department’s raison-d’etre as resolving problems and complaints, handling policy questions, renegotiating contracts and so forth. HR in Today’s Startup World As holds true for most things, a problem avoided is better than a problem solved. In reality, the potential is far greater than that.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Andreessen Horowitz

APRIL 29, 2024

For this article, we interviewed multiple lenders to glean their guidance and insights. Vaas Based in Colombia and Mexico, Vaas is focused on building a developing platform for the operations of asset-based facilities in Latin America. With the combination of diligence solutions (e.g., data tapes, performance) as well as debt (e.g.,

Payment Services 81

Payment Services Payment Solutions Development Team Review Outsourcing Services 81

Intercom, Inc.

JUNE 10, 2020

These experiences, whether it is observing someone use your product, or interviewing them about your product, need to be wide ranging. The ability to ask perceptive questions is critical to running high signal interviews from which you can learn the most. This is why when I run customer interviews, I always cover a lot of ground.

Underperforming Technical Team 291

Underperforming Technical Team Interviewing Communication B2B 291

Buffer Resources

OCTOBER 2, 2023

and as far away as Morocco Initial capital invested: $5,000 Financial support for business: Sold stock from a former employer for startup costs; $7,000 loan from family Revenue streams: The Global Grant Writers Collective : An online course, community, and coaching program priced at $500 per month. I started hiring contract help immediately.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

FastSpring

APRIL 26, 2022

Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower. So the flip side is that SaaS companies targeting individuals or small businesses with a larger customer base and shorter contract lengths will naturally have higher churn rates.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

Intercom, Inc.

APRIL 19, 2018

I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering. I interviewed a bunch of our principal engineers, and even a bunch of our lesser tenured engineers, to get everybody’s thoughts and feelings on what Run Less Software should mean. Not every startup is able to handle our throughput or reliability needs.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

User Pilot

MAY 7, 2024

Note, though, that customizing the surveys may require a bit of developer knowledge. There are three pricing categories – Startup, Growth, and Enterprise, with pricing beginning at $279/month for less than 2,000 MAUs. You can set the triggering conditions and access basic reports from your surveys.

Software Review 89

Software Review Software Scale Onboarding 89

OpenView Labs

APRIL 29, 2021

Recruiting top talent is the common denominator across all scaling startups. It’s an extremely competitive market filled with hundreds of “hot startups” calling on all of the same candidates. It can take hours to source, connect with, and interview just one candidate. Save the true interview questions for the follow-up call.

Sales Recruiting 81

Sales Recruiting Outsourcing Services Sales Hiring Scale 81

Point Nine Land

APRIL 21, 2021

5 Lessons learned from growing a PM team in a hyper-growth startup Starting to feel the pain of not having product managers? There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. A quick HR interview 2. Culture fit interview.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Hacking Revenue

MAY 14, 2017

Business Development means different things to different people in different industries. Million people listed in Linkedin alone(!) – the job description, goals and responsibilities of a Business Development person are dramatically different from company to company. Hope I can add you value. Network and your brand .

Outsourced Development 55

Outsourced Development Development Business Sales Hiring 55

Sales Hacker

APRIL 21, 2021

It may take days before the rep can actually send a contract for signature. Develop a strong understanding of a basic sales process from top to bottom and think about where processes need to be improved and what technology makes things more efficient.”. Interned for Experian developing an international GTM strategy.

Scale 101

Scale Technical Review Sales Recruiting Technical Advisors 101

Sales Hacker

SEPTEMBER 30, 2019

The difference between the pace of a startup and large company. Navigating the Pace and Pressure of a Startup (36:02). Now, without further ado, my interview with Vikas Bhambri. He leads Kustomer’s sales and customer experience departments, overseeing sales, business development, implementation, customer success, and support.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Intercom, Inc.

AUGUST 27, 2020

The simplest, of course, is just to take the existing product and sell it in annual contracts rather than in a perpetual license. Once Y Combinator’s fastest-growing startup, the on-demand cleaning service expanded to 31 cities before high churn rates brought it back down to Earth. Remember Homejoy ?

Scale 211

Scale Payments Subscription Payment Features 211

Chart Mogul

NOVEMBER 24, 2022

Analyze your churn data for any patterns Identify who your best-fit customers are Extend your cash runway Develop a customer health score Build customer feedback loops Conduct exit interviews. Develop a Customer Health Score. Vitally’s Parker Moore recommends developing a health score. Conduct Exit Interviews.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

Sales Hiring 80

Sales Hiring Sales Recruiting Banking Outsourced Development 80

Intercom, Inc.

DECEMBER 21, 2021

Speed is every startup’s biggest competitive advantage. Listen to the rest of the interview here. Listen to the rest of the interview here. A few years later, joined a startup. Listen to the rest of the interview here. Why don’t you outsource?” What’s the sequence? And ultimately solve it.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

NOVEMBER 21, 2020

How should startups decide which customer segment to focus on? * How should startups think about implementing partnerships? Below, we’ve shared the transcript of Harry’s interview with Rob. There was a small startup scene. I was working on a startup that was an early mobile payment platform. When is the right time?

SaaS Payments 245

SaaS Payments Scale Payment Services Payment Solutions 245

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. Karl has been in every interview for every new hire for the first 6 years of the business, why? Loving our podcast content? What works?

Sales Hiring 213

Sales Hiring Scale CTO Hire CTO Coach 213

SaaStr

APRIL 7, 2022

2005: Started as a tech outsourcing company. Any fast growing startup in here and you’rer hiring and HR to handle your employee hiring, you could probably have a robot do 88% faster, better for your employee, and not have to hire fast. We have a product development center in Bucharest, in India, and in Seattle. UIPath History.

Sales Hiring 250

Sales Hiring Scale Sales Recruiting Outsourcing Services 250

Sales Hacker

OCTOBER 27, 2020

The keys to a successful journey from startup to pre-IPO [8:28]. Now, without further ado, let’s listen to this interview with Jim Donovan. Jim Donovan: We are definitely in a pure growth stage, and we just exited our startup phase. The keys to a successful journey from startup to pre-IPO [8:28]. We’re on iTunes.

Sales Hiring 74

Sales Hiring Scale VP of Engineering Startup 74

SaaStr

AUGUST 6, 2020

If rejected, how can startups do this in a polite and respectful way? How can startups give the appearance of a large company to enterprises? Below, we’ve shared the transcript of Harry’s interview with Chen. So, how did you make your way into the wonderful world of tech and startups? Harry Stebbings. That’s ideal.

Sales Hiring 217

Sales Hiring Payment Services Payment Solutions SaaS Payments 217

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. From my own experience of joining the finance department of a startup in year 10 with ca.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

User Pilot

MAY 20, 2024

Enterprise : The Enterprise plan uses custom pricing and includes custom roles/permissions, access to premium integrations , priority support, custom contract, SLA, SAML SSO, security audit, and compliance (SOC 2/GDPR). For example, one can use it to build good habits, like remembering to hold weekly professional development sessions.

Software Review 52

Software Review AI Search Scale SaaS 52

Sales Hacker

JULY 21, 2020

Brendan’s startup philosophy? Startup surprises [19:37]. Businesses run on documents, Conga is changing the way the world works by modernizing, streamlining, and automating your documents, contracts, and processes to make it easier to do business. Now, without further ado, let’s listen to this interview with Brendan Kamm.

Outsourcing Services 72

Outsourcing Services Scale Outsourced Development Technical Review 72

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. How does Harry think about when is the right time for a startup to raise VC funding? Do you have to invest in it from Day 1? Harry Stebbings.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam’s Corner [28:45]. Show Introduction [00:10]. What is LinkSquares?

Scale 108

Scale CTO Hire Scaling CTO Coach 108