FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Terrible primary onboarding. Unsatisfactory customer service. Involuntary churn due to failed payments.

SaaS Payments 105

SaaS Payments Payment Features Subscription Payment Methods 105

User Pilot

JULY 28, 2024

How does a free trial work in SaaS and help me get customers, you may ask as a new SaaS founder. TL;DR Free trials let customers test a product or service over a limited period of time. TL;DR Free trials let customers test a product or service over a limited period of time. Then this guide is for you!

SaaS Payments 98

SaaS Payments Payment Methods Payment Services SaaS 98

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. But how does user adoption impact your business?

SaaS Payments 97

SaaS Payments Strategy SaaS Payment Solutions 97

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. In this saas marketing strategy guide, we are going to tell you everything about saas marketing. What is SAAS marketing?

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. Using these insights, businesses can create resilient growth strategies around their customers, products, or services. For instance, you may notice that a large amount of users abandon the checkout process on the payment page.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JUNE 30, 2021

In this article, I will be going over two popular SaaS signup flows: friction-based signup flow vs. frictionless signup flow. In short, a friction-based flow is one that will make it harder for the user to complete the signup process in exchange for more value-added later on. A higher number of dropouts during the signup process flow.

SaaS Payments 94

SaaS Payments Payment Solutions SaaS Payment Services 94

User Pilot

MAY 6, 2024

This article focuses on user profiles in the SaaS context. Demographic information like age, gender, location, and income helps tailor services for different population segments. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. But how does user adoption impact your business?

SaaS Payments 89

SaaS Payments Strategy SaaS Payment Solutions 89

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources. Customer needs are desires, requirements, and expectations customers have when they look for a product or service.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. Building NPS follow-up question in Userpilot.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. For example, create a tailored onboarding flow based on the customer’s jobs to be done. Identify your loyal customers and onboard them into a loyalty program.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Buffer Resources

JANUARY 15, 2024

Interview them. " Her favorite example of a B2B brand putting this mantra into practice is the payments infrastructure provider Paddle and their content marketing project Paddle Studios.  "  She likes the "Grow and Tell" podcast by the B2B sales, onboarding, and renewals workspace provider Dock. ." 

B2B 138

B2B Technical Advisors SaaS Payments Underperforming Technical Team 138

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 157

Scale Payment Services Payment Methods Scaling 157

User Pilot

FEBRUARY 22, 2024

Improve customer communication by training your customer service team. Customer communication is the best way to nurture existing customer relationships through the process of customer relationship management. Leverage AI to improve your microcopies. Answer customer concerns with in-app educational materials. Nurturing relationships.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

User Pilot

AUGUST 15, 2023

It is the process that guides you to a successful product release. A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Go-to-market and pricing strategies that detail your marketing plan and preferred sales process.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. Improvement : The product substantially improves your buyer’s processes or performance: Get better / be better. Adjust your pricing model to accept deferred payments for highly-impacted industries. Exclusivity : Your product cannot easily be copied.

Sales Hiring 81

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 81

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. We really do touch every organization in the business, which consists of product and engineering, services, sales, marketing, product, and people,” he explains. “So And much more!

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. Enter the Sales Manager.

Scale 98

Scale Customer Success SaaS Payments Sales 98

Sales Hacker

FEBRUARY 5, 2019

Related: The SaaS Executive’s Guide To Building A Winning Go-To Market Strategy. Your Product Management team should start the Customer Development process again and interview prospective Enterprise customers to find out if they have the problems you currently solve. Real Service-Level Agreements that you can actually meet.

SaaS Payments 65

SaaS Payments Sales Hiring Enterprise Payments 65

User Pilot

JANUARY 15, 2021

The Best Product Analytics Tools for SaaS. Product analytics is the process by which you collect, inspect and analyze data about users’ interactions with your product. In the SaaS world, the overwhelming majority of your users’ interactions with your company take place through your product. But look out for vanity metrics !

SaaS Payments 88

SaaS Payments Payment Solutions Payments Underperforming Technical Team 88

Baremetrics

MARCH 31, 2020

In this article, we’re going to break down a simple three step process you can use to analyze your churn. Churn analysis is the process of using data to understand why your customers have stopped using your product or service. This approach works well in the early stages of your SaaS company. That’s churn analysis too.

Churn 122

Churn SaaS Payments Pricing Payment Services 122

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

Buffer Resources

JANUARY 15, 2024

Interview them. " Her favorite example of a B2B brand putting this mantra into practice is the payments infrastructure provider Paddle and their content marketing project Paddle Studios.  "  She likes the Grow and Tell podcast by the B2B sales, onboarding, and renewals workspace provider Dock. ." 

B2B 83

B2B Technical Advisors SaaS Payments Underperforming Technical Team 83

OpenView Labs

MAY 29, 2020

You may need a third party to do these interviews for you so that customers feel like they can be completely open. Maybe they need new products and services, or adjustments to what you’ve been offering. MasksForDocs was able to automate a portion of its new hire onboarding, which you can read about below.

Payment Methods 81

Payment Methods Sales Hiring Marketing Advertising 81

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payment Solutions 55

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? It enables you to spot friction points in the customer journey and make it seamless to optimize conversion rates and customer experience with your product. There are three popular methods of doing qualitative UX analysis : One-on-one customer interview.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payment Solutions 52

SaaStr

AUGUST 27, 2019

First step, we have who has worked with a number of SAAS companies in New York City as a CFO, and is now CEO of Concert Finance, a sales commission platform. So you want a lot of people onboard. Anything around collections, anything around having customers apply on time is really a company and process problem that needs to be solved.

Sales Recruiting 142

Sales Recruiting Sales Hiring Scale Sales 142

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. more of their time browsing SaaS sites. Or perhaps you can handle a lot of the onboarding and customer success process online. New processes and modes of thinking are going to be crucial in the era after COVID.

B2B 76

B2B Sales Payment Methods SaaS Payments 76

User Pilot

JULY 21, 2024

Consider certifications in customer service, customer experience management, or specialized programs like Subscription Success Certification (SSC) or Professional in Customer Retention (PCR) to enhance your expertise. Userpilot offers a comprehensive platform for user onboarding, engagement, and analytics. Book a demo today!

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 28, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 20, 2024

Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist? Book a demo to see it in action!

Retention 52

Retention Payment Methods Payment Solutions Payments 52

wepay

JULY 5, 2018

Hiring for SaaS companies is difficult. The series covers initial hiring, building a company that people want to work at, what to look for in employees, who to hire, writing a job description, building a hiring process, interviewing process, and onboarding process. “In

Customer Success 40

Customer Success SaaS Payments Scale SaaS 40