FastSpring

MARCH 27, 2023

He also shares insights about how Cognota is maintaining ownership over the category they created while encouraging dialogue and collaboration in the market. Stream the full interview below or find it wherever you listen to podcasts. How are we going to do that? And that was particularly even more true for Cognota.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. Also last year, of the 10 fastest growing Internet penetration markets in the world, 8 of them were in Africa. Most African markets never had a banking infrastructure the like of which we used to here. I’ll go easy on you.

Scale 167

Scale Sales Recruiting Scaling SaaS Payments 167

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

JUNE 7, 2021

Let’s drill down into the market and customer insights that can really add value for salespeople, under the following sections: Qualifying characteristics: Things to look for in an organization that make it a good target. Market insights: Topical themes and drivers that can open conversations. Market insights and topics.

Sales Recruiting 109

Sales Recruiting Payment Services Payment Methods Sales 109

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. At LendUp, it was because we were in the subprime lending space and we were trying to not screw people over, unlike the rest of the market. I realized that I was missing something fundamental in that first company that was deep product/market fit.

Acquisition 145

Acquisition Software Review Payment Methods Marketplace as a Service 145

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? Does one have to expand the product line to retain customers? Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. Pre-signup ‘Aha’ moments can serve as a powerful marketing tool! Contextual.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SaaStr

MAY 9, 2019

Most people know the YC Accelerator, but YC actually has a number of programs now, including Amook, the Accelerator, a Series A program to help companies raise Series A, and a growth program to help companies expand post product market fit. Sometimes we call ourselves experts in failure. Like any good list, I have a top ten list.

Sales Hiring 171

Sales Hiring Scale Payment Solutions Banking 171

ProfitWell

OCTOBER 16, 2019

Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. The fact that there’s no standard reporting method for churn doesn’t help. While it might sound like a simple question on the surface, the answer is anything but.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OpenView Labs

APRIL 11, 2019

My personal and professional backgrounds contributed to my tendency to see the world through many mental models. I wanted to be a neuroscientist in college because I was so interested in the combination of the scientific method and the study of human behaviors. Product Fit – Not Just About the Market.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. Book sales: We make some money from this, but it’s more a marketing and authority building tool for the Collective. Marketing expenses are things like ads and sponsorships.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

FastSpring

JUNE 22, 2022

Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. Products Are Finding New Growth in the Opposite Segment.

B2C 143

B2C Payments SaaS Payments B2B 143

ProfitWell

NOVEMBER 12, 2019

Customer acquisition proves to be more challenging and more expensive as your customer base grows and the untapped market shrinks. You can rely on value-based pricing to deliver products and services to different market segments. Change your pricing when it feels right, but also know when to grow with your market.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 84

Sales Hiring Compensation Sales Payments 84

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. So, I co-founded another payments company called PropertyBridge, which allowed you to pay rent electronically.

Merchant Services 78

Merchant Services Payment Methods Payments Payment Solutions 78

FastSpring

FEBRUARY 23, 2023

Michael Bonfils is a marketer first, and a translator second. That’s the philosophy behind SEM International , the firm he founded that specializes in multilingual internationally-based digital marketing services. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence.

Payment Solutions 138

Payment Solutions SaaS Payments Strategy Software 138

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Localize product experiences for different markets to increase inclusivity and usability. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? 242: It’s the employees’ market. SaaS companies face sustained headwinds in the attracting, cultivating, driving productivity, and retaining talent. Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. Dave Kellogg.

Sales Hiring 149

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 149

User Pilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Personalizing the user experience.

SaaS Payments 94

SaaS Payments Marketing Payment Solutions SaaS 94

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website.

SaaS Payments 264

SaaS Payments Scale Payment Services Payment Solutions 264

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Caroline Andreola is a Client Success Strategy professional with product development, product marketing, commercial planning, customer success , and project management skills to name a few.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis. What questions must you ask? Harry Stebbings.

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

Sales Hacker

FEBRUARY 5, 2019

If you have a product that is absolutely crushing it in SMB/mid-market, you may be tempted to dive straight into the Enterprise market. We have worked inside organizations that have successfully transitioned from selling into mid-market to selling into Enterprises. Get Aligned Before Moving Upmarket. Bonus Takeaway.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Are you more excited about eCommerce? So, I’m just trying to learn.

Investment 167

Investment Technical Review Part-Time VPE Development Team Review 167

wepay

MARCH 23, 2018

SaaS businesses tend to believe in and use aggressive growth marketing approaches – at least once they are past the phase of building product and figuring out product-market fit. But growth marketing and marketing for growth aren’t quite the same thing, and every SaaS business is unique.

SaaS Payments 40

SaaS Payments Marketing SaaS Payments 40

Tom Tunguz

OCTOBER 24, 2021

But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? This is when Google was pretty big, say after like 15 or 20,000 people. ” Right?

CTO Coach 125

CTO Coach Sales Hiring Sales Recruiting CTO Hire 125

OpenView Labs

JUNE 16, 2020

COVID-19 is reshaping the market like we’ve never seen before. The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. This is generally the first zero to $1 million in ARR, with the founder trying to find product market fit and getting those very first customers.

Sales Recruiting 139

Sales Recruiting Sales Hiring Scale Sales 139

User Pilot

JANUARY 15, 2021

This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! Here are the need-to-know takeaways: What is Product Analytics? It’s the tools and methods you use to understand user behavior within your app. Product analytics is objective.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

A Smart Bear

NOVEMBER 7, 2017

, but informally I’ve observed the following things, which follow a pattern that can be identified and counteracted: The initial marketing channel quickly saturated , so growth stalled at a non-zero but unsustainably-low rate. The initial marketing channel was sustainable for a while , but got wiped away due to external forces.

Payment Solutions 71

Payment Solutions Payments Payment Methods Scale 71

FastSpring

APRIL 30, 2024

Will your existing users revolt to the change and switch to a new product? In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Fred shares his thoughts on: Why digital product companies should embrace subscriptions. Jump to video.

Subscription 146

Subscription Payment Features Payments Payment Solutions 146

Intercom, Inc.

MARCH 22, 2018

That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. This is part of an ongoing series of interviews about unlocking the potential of growth. Upon joining that team, I led online marketing and user acquisition growth for about a year. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

MARCH 13, 2020

After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. He was a market trader back in the UK. Harry Stebbings of Stride.VC Harry Stebbings. Harry Hurst.

SaaS Payments 219

SaaS Payments Payment Methods Finance Payments 219

SaaStr

OCTOBER 4, 2019

Serving SMBs in the way that Pleo does is an intensely competitive space, is this a winner-take-all market? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Below, we’ve shared the full transcript of Harry’s interview with Jeppe Rindom. How does Jeppe think about NPS today?

Scale 127

Scale SaaS Payments SMB Sales Hiring 127

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. So I started a website in college. Sam’s Corner [39:02].

Leadership 63

Leadership Payments Scale Payment Methods 63