User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. Come up with product and new feature ideas.

Sales Hiring 92

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 92

Intercom, Inc.

APRIL 19, 2018

Ciaran, our CTO , came up with this magical line. We invested more heavily in particular types of training in order to build even more muscle in those core technologies, and we built some interesting tooling to support those core technologies. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 How long has your community been running? .

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

SEPTEMBER 26, 2019

I looked back at our investment memo, it was a 2K ACV when Jason invested after Y-C. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. And we were acting as the CTO of Gap and whatever, another title.

Scale 138

Scale Sales Hiring Sales Recruiting Technical Advisors 138

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. When Lemkin started investing ten years ago, his first five early-stage investments were wildly successful. Product marketing is neither marketing nor product.

Scale 260

Scale Sales Hiring AI Sales Recruiting 260

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. It can be hard to convince PE firms to invest in the customer. How did you get your PE colleagues to invest in the customer experience?

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam. Bret was formerly the CTO at Facebook. In this case, the customer are your new colleagues. How does this change when selling to SMBs vs enterprise? *

Scale 180

Scale Sales Hiring Sales Recruiting Sales 180

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Below, we’ve shared the transcript of Harry’s interview with Yousuf.

CTO Hire 135

CTO Hire compliance Scale Startup 135

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Common issues of the billing bottleneck include: Not having correct billing in place when new products launch. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 184

Scale Enterprise Scaling Sales Hiring 184

SaaStr

JANUARY 10, 2020

With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Below, we’ve shared the transcript of Harry’s interview with Bob. 298: Startup success is not exclusive to Silicon Valley. Harry Stebbings.

Sales Hiring 133

Sales Hiring Scale Outsourcing Services CTO Hire 133

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. Karl has been in every interview for every new hire for the first 6 years of the business, why? Loving our podcast content?

Sales Hiring 220

Sales Hiring Scale CTO Hire CTO Coach 220

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. They’ve invested in all of these other businesses. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. Henry Schuck.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? Below, we’ve shared the transcript of Harry’s interview with Paul. Because, you’re not getting as much of that by bumping into someone in the hallway outside the interview room, going, “Hey, can you ask about this thing? How will their training change?

CTO Coach 177

CTO Coach Sales Hiring Software Review CTO Hire 177

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. We’ve got an interview with Brandon Meyers, the chief revenue officer of ADARA. We’ve got two sponsors, including a new one called Sapper Consulting. Brandon worked his way up from the very bottom to the very top.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 87

Merchant Services Payment Methods Payments Payment Solutions 87

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

Underperforming Technical Team 132

Underperforming Technical Team Development Software New CTO 132

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role? Harry Stebbings. Yousuf Khan.

Technical Advisors 169

Technical Advisors Scale Technical Review Payment Solutions 169

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 164

Technical Advisors Scale Sales Hiring Sales Recruiting 164

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 216

Payment Methods Merchant Services Scale Payments 216

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. We’ve got an interview with Angus Davis. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. Sam’s Corner [41:10].

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Sales Hacker

OCTOBER 13, 2020

Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Who is Ryan Walsh and what is RepVue? [02:40]. Sam Jacobs: Hey everybody, it’s Sam Jacobs.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Crafty CTO

APRIL 12, 2020

If you’re interested in more history and perspective on the Manifesto, I enjoyed this podcast interview of Scott Duncan.) My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. Not all agile is bad agile.

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52

SaaStr

MARCH 3, 2020

So who they’re going to bring with them is critical, that them ideally even like interview them sort of in the process in parallel with the candidate because for me, for a first time VP of Sales, so say you’re … I don’t want to say any … I don’t know. New category. So he’s the CTO?

Sales Hiring 163

Sales Hiring Sales Recruiting Scale CTO Hire 163

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. I’m an advisor at some of the best tech accelerators here in New York. Sam Jacobs : We are incredibly excited today to have Simonne Taitt on the show.

Sales Hiring 68

Sales Hiring Revenue CTO Coach CTO Hire 68

Outseta

NOVEMBER 19, 2019

And many CEOs simply fail to understand the nuances of the role and the future building benefits of marketing investments made in areas like “brand” where the return on investment is not immediately recognizable on the balance sheet. This is empowering and allows me to execute at a dramatically fast pace than I otherwise could.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Sales Hacker

JUNE 12, 2020

This is a relationship worth investing in. Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? We should probably do an interview together. I’ve never heard of them. Enlist the co-founders (06:34).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Crafty CTO

APRIL 17, 2023

What are people “sleeping on” … I’m borrowing the “sleeping on” reference from an interview Willison did on the Changelog podcast , where he said : This is the thing I worry that people are sleeping on. When the jungle tears itself down and builds itself into something new. So Welcome To S1E4.

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Sales Hacker

NOVEMBER 4, 2019

Now, without further ado, let’s listen to this interview with Zvi Guterman. He co-founded and served as CTO of Safend, an endpoint security solution acquired by Wave Systems. Usually they are ready to make a big investment again in the six and sometimes seven digit commitment. Outreach has your back.

Scale 43

Scale CTO Coach Cloud New CTO 43

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, for those of you thinking, “Hey, I’m going wait on the ROI of our culture, or I’m going to wait to invest in our employee experience,” wait no longer.

Part-Time CTO 271

Part-Time CTO CTO Hire CTO Coach CTO 271