Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

SaaStr

JUNE 28, 2022

A stock option plan that is too small, without back-up or consultation. Don’t force VCs to find out in due diligence that only 2 percent of the pool, not the customary 15 percent or so, is available for new hires. And if they are seed investing in the round (surprisingly common) — disclose it! Too many founder vesting issues.

Finance 282

Finance Technical Review CTO Hire New CTO 282

User Pilot

MAY 1, 2024

Lenny is a newsletter writer, podcast host, angel investor, and product consultant. He worked as a Product Lead at Airbnb for 7 years, where he managed a number of teams, supported strategy for the anti-discrimination team, and built new tools for hosts. He has also invested in businesses, like Figma, Vanta, and Webflow, among others.

Underperforming Technical Team 76

Underperforming Technical Team New CTO Interviewing CTO 76

SaaStr

SEPTEMBER 17, 2020

Before starting JFrog, the founders had built a successful IT consulting firm, AlphaCSP, which focused on developing Java solutions. If the PLG strategy is implemented well with a quick time to value, the cost of acquiring new customers and upselling the customers provides for a very efficient business model.”. JFrog offered 11.6

New CTO 207

New CTO CTO Benchmarks Consulting 207

Valerian Tech

JUNE 13, 2023

It can be challenging to keep up with the evolving compliance landscape without a dedicated compliance team or the ability to invest in advanced compliance tools and technologies. Regulatory agencies frequently update guidelines and introduce new requirements to address emerging risks and changing industry dynamics.

Healthcare 52

Healthcare compliance CTO Hire New CTO 52

CloudGeometry

JULY 8, 2021

When you treat your cloud provider as a fractional colo. What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. See a useful background talk from their CTO Pini Reznik here ).

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

SaaStock

MARCH 8, 2019

Before getting into the investment world, she started and sold two successful companies in edutainment, and made a prominent name in the tech field around the world. After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. Jessie Lam. Diane Mensah. Kathleen Ting.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

Valuize Consulting

OCTOBER 7, 2021

For many Chief Customer Officers and Customer Success (CS) leaders, this marks the beginning of a very stressful time as you prepare to have the challenging conversation with your CFO about how to properly invest in your Customer Success teams. This makes it challenging to secure investment.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Baremetrics

DECEMBER 7, 2023

What’s their new CAC Payback Time? New Gross Margins? Start by creating a new account from clicking the button New on the top-right. For example, if you know your advertising spend is $20,000 a month and it results in 200 new customers, your CAC is $100. Let’s start with Payroll – Support.

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 224

Part-Time VPE Technical Cofounder CTO Hire New CTO 224

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

Generative AI 90

Generative AI Artificial Intelligence CTO Coach Venture Capital 90

SaaStr

JULY 10, 2021

As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. In the good sense, like go and build the kind of organization and process that made them successful in the past, but you need to hire that kind of person when you’re willing to make a big investment and a big change in that area. What is good?

Sales Hiring 255

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 255

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Tom Tunguz

MAY 7, 2014

They have been written by salespeople, CTOs, speechwriters, consultants and magnates. Unlike most business stories which are penned from the point of view of the CEO, this one is written by the CTO/founder, David Hitz. They range from written 70 years ago to written in the past 3 years. and building a startup.

Underperforming Technical Team 154

Underperforming Technical Team New CTO CTO Government 154

The SaaS Garage

FEBRUARY 6, 2020

The product development is led out of Germany by Jan Riedel, a software engineer virtuoso and veteran, who Loyalty Prime was able to win as their new CTO at the beginning of 2019. Christoph Straub, Loyalty Prime’s founder and CEO is excited about this new chapter of his company.

Generative AI 52

Generative AI Artificial Intelligence CTO Coach Venture Capital 52

Outseta

APRIL 11, 2019

Let me be very clear—this is not an argument for consulting or the so-called gig economy and I’m not arguing against the need for full-time employees—if you’re hiring a COO, for example, you’re probably going to need that person full-time. Add 40% for benefits and other costs, and that person is costing your company $112,000 per year.

CTO Hire 52

CTO Hire Sales Hiring B2B New CTO 52

SaaStr

MARCH 1, 2019

I used to be a CTO and operator, co-founder of a SaaS start up. And something of insight so we are New York based, global venture and equity investor. We invest mainly in the growth stage, so think series B, series C, but also somethings earlier as well as some later stage buyouts. So they bought a company called Learncore.

Outsourcing Services 107

Outsourcing Services Sales Hiring CTO Hire Technical Review 107

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. In short, we observe that Head, Director & VP of Growth titles are becoming more abundant, as are consultants around growth hacking but the "growth hacker" title is fading away. This is not new. So what is new?

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Outseta

OCTOBER 15, 2018

Investment funds like Indie.VC The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Outseta

NOVEMBER 19, 2019

And many CEOs simply fail to understand the nuances of the role and the future building benefits of marketing investments made in areas like “brand” where the return on investment is not immediately recognizable on the balance sheet. The process of building trust in a consulting capacity really focuses on the sales process.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

OPEXEngine

JUNE 16, 2020

The 90-Day Rule , which argues that new managers need to be decisive about who stays on the teams they inherit. However, as soon as a founder/CEO raises venture capital (VC) they have decided to take investing partners along on the journey. The scariest thing a new CEO can say is “it looks like you guys had a bad quarter” [9].

Sales Hiring 59

Sales Hiring CTO Hire Venture Capital Technical Advisors 59

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? So I was doing environmental consulting. Bret was formerly the CTO at Facebook. In this case, the customer are your new colleagues. What measurements should be used to determine their success? I worked in solar.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

MARCH 3, 2020

And so, I consult and advise for startups about 35 startups over the last three, three and a half years. I would say that’s number one for me personally, which means I may never work full time again, but finding a founder that you want to go invest four to five years of your life with and for because it really is. New category.

Sales Hiring 156

Sales Hiring Sales Recruiting Scale CTO Hire 156

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Where do founders make mistakes in negotiation?

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SaaStr

APRIL 18, 2019

But after a stint as a consultant I came out to Stanford back in the late ’90s in the dot-com era. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. And so once I had the idea I convinced my father to invest and become a customer. He and I went to MIT together.

Sales Recruiting 170

Sales Recruiting VP of Engineering Scale SaaS Payments 170

SmartKarrot

FEBRUARY 16, 2022

One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Hiten has a weekly SaaS newsletter that helps readers know new strategies, learn techniques, etc. He is with Sixteen Ventures, a consulting firm that helps grow SaaS companies. He led early-stage investments in Box and Yammer. Jason Lemkin.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Sales Hacker

OCTOBER 13, 2020

The first sponsor is Sapper Consulting. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement alive and keep your team doing what they do best, which is winning. Before we get there, we have two sponsors. Sales enablement is easy. Oh, and do all of this with less time.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. Sales enablement is easy. So what did that mean for us?

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. We’re excited to continue the Month of Scale here for Redpoint Office Hours. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. I’m Travis Bryant.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. We invest in technology companies typically at the earliest stages.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

Sales Hacker

JUNE 12, 2020

This is a relationship worth investing in. Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. I’ve never heard of them.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. I’m an advisor at some of the best tech accelerators here in New York. Simmone welcome to the show. Simmone Taitt : Thanks so much, Sam.

Sales Hiring 68

Sales Hiring Revenue CTO Coach CTO Hire 68

Crafty CTO

APRIL 17, 2023

When the jungle tears itself down and builds itself into something new. Since each Midjourney prompt creates new, unique imagery, it eliminates an entire manual step in the workflow—the need to search around for where else a stock image might have been (over-)used. When the rules of the game change. Kenzo: What game?

Artificial Intelligence 8

Artificial Intelligence CTO Hire ChatGPT AI Search 8

Intercom, Inc.

JULY 9, 2020

So after like kind of teaching myself a little bit of SEO at these 16 years, it took me a couple of years until basically after college to join a great consultancy that was focused on enterprise clients, where I really learned the craft hands on. And that did me a great favor, that gave me like a great kickstart into this career.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Crafty CTO

JUNE 28, 2023

The Leaked Google Memo On May 4th, SemiAnalysis, a boutique semiconductor research and consulting firm, published a leaked internal document authored by a Google researcher. Both Google, and comparative upstart OpenAI, had strategies based around closed models, proprietary datasets, and eight-to-nine figure training investments.

ChatGPT 52

ChatGPT Scale AI Generative AI 52