User Pilot

APRIL 24, 2024

Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. Lisa was able to send this interview invite to the right user segment – those users who had already previously used the segmentation feature. Survey segmentation in Userpilot.

Interviewing 91

Interviewing B2C B2B Advertising 91

User Pilot

APRIL 30, 2024

Here are the main takeaways: The best ways SaaS companies can utilize feedback are for prioritizing features, addressing user pain points, and promoting customer advocacy. In-app surveys work best for feature-related feedback, while email surveys are optimal for reaching people outside your app. Attempt to segment down further.

Interviewing 78

Interviewing Software Review Outsourced Development Trends 78

User Pilot

APRIL 30, 2024

Userpilot : A no-code custom event tracking software with analytics features, reports , and customizable surveys for feedback collection. You can use various channels to track progress, both on an individual level or for entire customer segments. As an example, consider the user/company profile features offered in Userpilot.

SaaS 90

SaaS Sales Funnel Engagement Software 90

User Pilot

MARCH 7, 2024

Paid tools come at a significant cost but offer more advanced features, dedicated support, and more app integrations. Segment is the best customer data collection and management platform. Key features Here’s a brief overview of the Google Analytics free version’s web analytics capabilities. User segmentation.

Social Media 103

Social Media AI Search Mobile AI 103

User Pilot

MARCH 14, 2024

Perform feature ideation with trend analysis. Understand features of value for each segment. Assess new feature adoption with feature reports. Product teams can build features that solve real pain points. What are our top-selling features? Churn rate. Find discoverability issues with heatmap analysis.

Customer Lifetime Value 100

Customer Lifetime Value SaaS Underperforming Technical Team Retention 100

User Pilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. TL;DR Feature rollout is the process of releasing new functionality in small batches and to small user segments.

Software Development 101

Software Development Scale Development Benchmarks 101

User Pilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts. Adobe uses geographic segmentation to send emails about the new year to Asian audiences to enhance engagement.

Marketing 93

Marketing Customer Lifetime Value Technical Review Software Review 93

Andreessen Horowitz

MARCH 22, 2024

Should I eat the cost of my genAI features, or pass it along to customers? Beta and early usage For beta and early usage , you want to understand which customers are using your product, how often, how much it costs you to serve them, and how much they’re willing to pay for a genAI feature. Interviews. Sales team data.

Generative AI 127

Generative AI AI B2B Pricing 127

FastSpring

APRIL 16, 2024

Accelerate Market Penetration: Access the more than 78% of users on iPhone that leverage Apple Pay, in addition to the other segments of the market. With more than 153 million individual users, Pix allows users to tap into a new segment of the global market while avoiding cross-border fees. Learn more about Apple Pay here.

Payment Methods 138

Payment Methods Payments Payment Services PayPal 138

User Pilot

APRIL 22, 2024

Introducing secondary features to exceed expectations and customer satisfaction. Using targeted in-app messages to guide users through key features effectively. Collecting feature requests to align product development with user needs. Announcing new features contextually to specific user segments to increase their adoption.

Customer Success 81

Customer Success Retention Software Review Customer Lifetime Value 81

User Pilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. You can also use the segments and dimensions to filter the data.

Underperforming Technical Team 104

Underperforming Technical Team Metrics Mobile User Experience 104

User Pilot

FEBRUARY 29, 2024

Main features Here’s a brief overview of Userpilot’s customer analytics tools: Customer segmentation. Userpilot allows you to segment users according to common attributes like demographics, country, device, and more. Sign up for a free Userpilot demo today and explore advanced user segmentation! Path analysis.

Artificial Intelligence 99

Artificial Intelligence Social Media Software Review AI Search 99

User Pilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior.

AI Search 90

AI Search Social Media Cross-platform App Design (Application) Systems Review 90

User Pilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. TL;DR The feature usage rate is an engagement metric that measures the number of users who have adopted a specific or new feature within your product. Use data visualizations to easily identify trends.

Metrics 93

Metrics Engagement Onboarding Trends 93

User Pilot

MARCH 27, 2023

Segment analysis focuses on common qualities shared by similar users. Feature usage tracking and heatmaps can help you identify the most valuable features. Userpilot is a product adoption platform that combines solid analytics features with the user sentiment and engagement layers. Want to check it out? Book the demo!

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

APRIL 30, 2024

We go over four use cases for product experience management, and they include: Personalizing user interactions across touchpoints by tracking in-app behavior , using feature tagging, and designing prompts relevant to specific user segments. Analyzing customer data to identify upselling opportunities without overwhelming users.

Management 66

Management Customer Lifetime Value Engagement Retention 66

User Pilot

APRIL 16, 2024

Take Surfer as an example: an SEO manager needs more features than a writer. In most tools, you collect data by tracking features and events. This is done either by attaching JS script to the feature from the back end or tagging them from the front end, like in many modern no-code tools. Customer journey map. Source: Canva.

Churn 99

Churn Customer Lifetime Value Mobile Retention 99

User Pilot

FEBRUARY 14, 2024

You can also leverage the Salesforce data to segment users more accurately and analyze their behavior using Userpilots analytics features. Its key features include user in-app behavior analysis, customer feedback collection , and UI patterns and flows for user engagement. Events you can send from Userpilot to Salesforce.

AI 96

AI Engagement User Experience SaaS 96

User Pilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features.

Sales Funnel 100

Sales Funnel SaaS User Experience Forecasting 100

User Pilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. Filtering the data by segment allows you to analyze the behavior of specific user groups, for example, power users. This could be a feature tag, a tracked event , or a page view. Book the demo!

Customer Lifetime Value 99

Customer Lifetime Value User Experience Onboarding Churn 99

User Pilot

APRIL 21, 2024

We’ll go over 6 examples of customer onboarding dashboards that you can get with Userpilot, and they include: Set up feature tags and in-app events dashboard to track customer behavior , including feature usage , event occurrence, and user activity. Lets you filter the data based on user segment, company, and time period.

Onboarding 98

Onboarding SaaS Metrics Trends 98

User Pilot

APRIL 29, 2024

Checklists come in handy for simplifying complex tasks and features. You can build a product with the most outstanding features. Here’s another example of how you can use contextual tooltips to help users understand what each feature/tool does and set their expectations: Tooltips made with Userpilot. Segmenting in Userpilot.

SaaS 79

SaaS Onboarding Trends User Experience 79

User Pilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Scale 95

Scale Marketing Onboarding User Experience 95

User Pilot

MARCH 25, 2024

Tracking user interactions can help companies develop user-centric features, identify friction points , and increase product adoption and retention. Specify customer persona(s) for your analysis to understand the unique needs of your segment. Generate a trend analysis report to see how each segment uses your app.

Trends 99

Trends Acquisition Retention Engagement 99

User Pilot

NOVEMBER 21, 2023

We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot’s powerful integration feature enables you to extend the power of this feature by throwing more powerful product analytics software into the mix. How do they perform?

Management 99

Management Software Social Media Trends 99

User Pilot

OCTOBER 15, 2023

Feature tagging enables marketing teams to track feature usage and improve adoption across user segments. Segment analysis allows you to understand the behavior patterns of similar user groups. One way to optimize product performance is by personalizing your marketing strategies for each user segment.

Marketing 98

Marketing SaaS Acquisition Scale 98

User Pilot

SEPTEMBER 14, 2023

If there’s one underappreciated – yet vital – task that product managers must get right, it’s user segmentation. In this article, we will explore seven types of user segmentation, explain when you might use them, and how you can leverage them within your own SaaS. feature and event tagging) or surveys.

Strategy 97

Strategy Sales Recruiting Onboarding Churn 97

ChurnZero

APRIL 12, 2024

Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift! Find out more : [link] Feature Update: Summary rows in Segmentation What’s new : Get a snapshot of your segments’ most important data points.

Software Review 52

Software Review Customer Success Data Software 52

User Pilot

MARCH 14, 2024

In this article, we’ll break down all the details, pros, and cons of one of Amplitude’s analytics features – the Pathfinder. Journeys is the latest feature for examining conversion paths, similar to Pathfinder but with additional functionality. You can also filter by different user segments and properties.

Software Review 100

Software Review Engagement Data User Experience 100

User Pilot

MARCH 17, 2024

Customizable: Dashboards should be customizable so that they can present data across different time periods or for different customer segments. 10 analytics dashboard examples for SaaS Dashboards are built for different aspects of your business, such as feature usage , customer journey, and digital marketing. But how does that happen?

Social Media 92

Social Media Data SaaS Scale 92

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

User Pilot

APRIL 16, 2024

Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. This process can involve: Tracking user behavior through feature tagging and custom events. It could range from increasing feature adoption to building customer loyalty. Sending in-app surveys for user feedback.

Strategy 96

Strategy Customer Lifetime Value Onboarding User Experience 96

User Pilot

SEPTEMBER 11, 2023

More personalized experiences for customers with segmentation and customer data. Refined features and product offerings that cater to customers’ evolving needs. Ideas from feature request surveys for developing product roadmap. You can segment customers based on their user roles or jobs-to-be-done (JTBDs).

Underperforming Technical Team 101

Underperforming Technical Team Customer Lifetime Value Retention Engagement 101

User Pilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience.

Management 96

Management Software Review Social Media Onboarding 96

User Pilot

OCTOBER 20, 2023

HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Kissmetrics is an analytics platform for customer engagement and behavior analysis, with features like funnel analytics and path reports.

SaaS 99

SaaS Scale Sales Funnel Onboarding 99

User Pilot

NOVEMBER 8, 2023

Once you have defined your main customer segments , the next step is to analyze their path to value. Remember to gather product data around how different sets of behavioral personas tend to use different features. You can focus on driving repeated value by prompting distinct segments of users in the right direction.

AI Search 96

AI Search Trends Onboarding Churn 96

User Pilot

OCTOBER 27, 2023

They are more specific than user segments in Mixpanel and static so when analyzing their data, you are always looking at the same users. For example, a cohort may consist of users who interacted with a specific feature a set number of times over a period of time. Segments are simply a broad group of users defined by a property.

Technical Review 99

Technical Review Software Review Retention Onboarding 99