Valuize Consulting

OCTOBER 7, 2021

Customer Success Is A Growth Engine. You Just Need An Effective Customer Success Metric To Prove It. With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. What’s their new CAC Payback Time? New Gross Margins? While not a GAAP-metric, it’s widely adopted and understood (examples here , here and here ).

Merchant Services 90

Merchant Services Startup DevOps as a Service SaaS 90

Casey Accidental

FEBRUARY 8, 2022

Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new). Engineering: Scaling Product Delivery , Technical Strategy , Engineering Management (new). Engineering Programs. Technical Strategy.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

SaaStr

OCTOBER 24, 2022

Well, in the past several years, there’s been a tremendous number of companies that have built specifically for developers and use this as a way to get into these new markets, to displace incumbents and disrupt the competition. You have the opportunity to upsell new features and capabilities to them. The contract size grows.

Underperforming Technical Team 173

Underperforming Technical Team Outsourced Development Development Part-Time VPE 173

SaaStr

NOVEMBER 11, 2022

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. Your core models for sales, for marketing spend, for hiring and engineering and product. And the best CTO I know in the world is the CEO. We have a 60% chance that we can do it.

Outsourcing Services 178

Outsourcing Services Banking CTO Hire New CTO 178

OPEXEngine

AUGUST 23, 2022

Advances in automation and new engineering techniques are enabling faster development cycles, raising expectations for ROI from the R&D function. A view of new revenue for every R&D dollar invested further reinforced the correlation of R&D investment to growth. . Source: 2022 OPEXEngine BenchmarkEngine™.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo? ” And there can be some truth to that, right? .”

New CTO 242

New CTO Scale Sales Hiring AWS 242

Andreessen Horowitz

SEPTEMBER 25, 2023

Microsoft CTO Kevin Scott, in conversation with a16z’s Bob Swan, explains how AI copilots are keeping developers longer in a flow state and why AI copilots more broadly could be the start of an industrial revolution for knowledge work. [00:59] Find more content from our AI Revolution series on www.a16z.com/AIRevolution.

AI 95

AI Azure New CTO Software Development 95

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 Sam’s growth team at OpenView is helping dozens of companies to elevate their conversion and retention metrics today. #8 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 5 – Keiran Flanagan.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

SaaStr

APRIL 4, 2019

Eyal Manor – VP, Engineering @ Google Cloud. Eyal Manor: So I’ve been building SaaS services for over 10 years now in an engineering capacity, and just before we start can we get a sense from the audience, I know it’s kind of hard to see but who here is kind of in a technical hat? Join us for SaaStr Annual 2020.

Cloud 168

Cloud Scale Trends Artificial Intelligence 168

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

ProfitWell

SEPTEMBER 5, 2019

As to not bury the lede, we’re excited to announce that we’ve partnered with Chargify to strengthen their metrics and reporting capabilities. A cornerstone of our mission is to create the world’s largest community of recurring revenue businesses and provide the most accurate subscription metrics product on the market — for free.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. While Baremetrics was fulfilling the desire for public transparency, internally the team was using Looker almost exclusively to track and report revenue metrics. What is Buffer.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Point Nine Land

APRIL 9, 2021

So if you’re a US-based startup, you might be able to shoot slightly higher ;) Unlike SaaS companies which have been around for years, B2B marketplaces are a relatively new category and not many investors have invested in them yet. In general, European rounds tend to be slightly smaller and valuations slightly lower than they are in the US.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? And that led me to co-founding a company called RJ Metrics in 2008 with my co-founder Jake Stein, who was also at Insight.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? She kicked my butt in every metric you could possibly imagine. Bret was formerly the CTO at Facebook. How do you get a distributed workforce unified on the mission, the message, the metrics?

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Robert Kern, CTO & Co-Founder, PredictHQ.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 146

New CTO Sales Hiring B2C CTO Hire 146

SaaStr

OCTOBER 17, 2019

When it comes to seamlessly scaling your applications, a top-notch engineering team will be your foundation. Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Join us at SaaStr Annual 2020.

Scale 123

Scale Scaling CTO Hire Part-Time VPE 123

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. These roles are filled by engineers that roll up to the CMO/COO (not CTO) as part of a growth team. In this post, we're going to share where growth engineers come from and why they're here to stay.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 212

Part-Time VPE Technical Cofounder CTO Hire New CTO 212

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 161

Scale Enterprise Scaling Sales Hiring 161

SmartKarrot

FEBRUARY 16, 2022

Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Know the best strategies to enhance your SaaS career Make use of key insights from leaders, companies, and communities Engineer your SaaS marketing strategy based on their expertise. Aaron Levie. Dharmesh Shah.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 133

CTO Coach Sales Hiring Sales Recruiting CTO Hire 133

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. MRR is the best way to start measuring revenue but as you grow, different metrics will come into play.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

OPEXEngine

NOVEMBER 11, 2020

Drive new levers of growth. Through this work, it can drive new revenue opportunities. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Watch out: It can be easy to fall into the trap of over-engineering your health score. Strategically allocate CS resources.

Startup 91

Startup Scale Systems Review Technical Review 91

Intercom, Inc.

JUNE 14, 2018

As an engineer, UX designer, product manager and startup advisor for more than 20 years, Laura been part of every type of team – from those that have to deliver on the sometimes unrealistic expectations of upper-management to the ones that suffer from too many opinions on the ground floor. Laura: Metrics one of thing people often ask about.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

SEPTEMBER 18, 2020

Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. And instead of investing in managers, people to manage a group of people, and get them motivated and keep them focused on metrics, we invested in a bunch of automation. Henry Schuck: Right. You fell behind.

Sales Hiring 239

Sales Hiring CTO Hire Scale Investment 239

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? So the external one is, the metrics bore out that we have made the right decision here. People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. Harry Stebbings: Got you.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Mucker Capital

APRIL 6, 2023

It's very hard for PLG to be the only or main motion with infrastructure products because it's not something one engineer will just test and buy. If you're generating something that's brand new, like a brand new category, nobody understands about it. Once you have that, you can begin to acquire some new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 166

Sales Recruiting Development Team Review Technical Review Sales Hiring 166

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? I started my training on the technical side, thinking I wanted to be a scientist or engineer, in particular, thinking I wanted to do research. He had worked as a CTO at a startup when he dropped out of school. What works?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

OpenView Labs

JULY 2, 2020

New for 2020: SaaS Pricing and COVID-19. In this brand-new report, we finally answer the question “Freemium or free trial?” Pricing Low-Touch SaaS: How to Approach Pricing and Packaging a New SaaS App, by Example. SaaS pricing is one of the most important (but difficult) decisions a new business makes.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Sales Hacker

MAY 5, 2021

RevOps is still developing as a function, so people with a lot of different experiences, like moving from engineering to marketing for example, find RevOps to be a great place to put their problem solving skills to work. In fact, she says that you will probably be thrown new software tools every three months in a RevOps job.

Scale 99

Scale Technical Cofounder Technical Advisors Sales Hiring 99

Sales Hacker

JUNE 12, 2020

Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Have they done something unique before? Enlist the co-founders (06:34).

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69