ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. Customer success manager roles The CSM role is becoming more strategic, with increased responsibility for driving revenue.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. What You’ll Learn.

Scale 57

Scale Engagement Sales Recruiting Technical Advisors 57

Intercom, Inc.

SEPTEMBER 7, 2018

Volume and capacity are always top of mind for sales, support and marketing teams. For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Accelerated sales cycles. Performance-enhancing apps.

Scale 123

Scale Sales Recruiting Business Branding 123

Incredo

NOVEMBER 21, 2019

If sounds like this topic can help you generate more SaaS sales with less risk, we are starting! In reality, creating collateral for affiliates, recruiting, training and motivating affiliates takes a lot of effort. What works best are regular newsletters and webinars to educate our affiliates on how to sell Transformify better.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What is the right tone to adopt that achieves both empathy and a business objective?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

SaaStr

JUNE 3, 2020

Messaging apps, certainly apps like Slack so that people can collaborate virtually across the world, remote desktop tools, screen-sharing, webinars, and time tracking, so companies can better track their employees work when they’re remote, as well as collaborative whiteboards. ” I think the same shift is happening in recruiting.

Software Review 180

Software Review Scale Technical Review SaaS 180

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Hiring guide.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Unbounce

OCTOBER 18, 2021

Sounds like a big opportunity for talent-starved companies to recruit, right? That’s in roles across data science, product management, web development, UX/UI design, and UX writing. It’s also interesting to see how “community” shapes the allWomen sales funnel. “We But a great story doesn’t mean success is easy for the team.

Artificial Intelligence 136

Artificial Intelligence Marketing Scale Sales Recruiting 136

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

User Pilot

JANUARY 26, 2023

How to recruit beta testers in-app. Continuous user feedback collection As your users are engaging with the product, use in-app surveys to collect feedback about their user experience. Main UI, modals , and account management. Webinars , tutorials, demos , walkthroughs. Sign-up process, onboarding steps.

Sales Recruiting 94

Sales Recruiting Interviewing Development Social Media 94

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Being a good partner and delivering outcomes is expected.

Retention 64

Retention Strategy Scale Sales Recruiting 64

Sales Enablement, SaaS and Growth

JANUARY 11, 2018

I enjoy the semi-structured format and conversational tone of podcasts, which in my mind makes them more engaging and less scripted than webinars. The calibre of speakers is first rate and a broad range of crucial startup topics, from product right the way through to recruitment and legal are covered.

Sales Recruiting 100

Sales Recruiting Sales Hiring Sales Enablement Construction 100

User Pilot

NOVEMBER 30, 2023

How do you recruit your interviewees? For example, the customer support and success teams deal with customer problems on a daily basis, so they can help you improve user experience, while the sales team can give you ideas for new features that customers are looking for. Spotting market gaps: interview invite. Don’t stop there!

Underperforming Technical Team 91

Underperforming Technical Team Marketing Market Research Outsourced Development 91

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Handle client escalations around concerns or issues with their webinar experience.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Intercom, Inc.

APRIL 18, 2019

“In that same spirit, I think that that we wanted to do the same for the customer success industry, webinars, all that sort of stuff, building kind of a partner ecosystem around us. Though he had experience in recruiting, sales and product, marketing was new ground for him. They loved that one webinar.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

ChurnZero

APRIL 26, 2019

Whether dealing with onboarding or recruitment, every HR department hopes for a smooth and well-defined employee experience. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. Upcoming Webinar. For HR this involves the ‘moments that matter’ within the employee lifecycle.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

SaaSX

NOVEMBER 14, 2021

Some founders are able to launch a product and get a bit of early traction without sales or marketing. The second case where initial sales & marketing aren’t needed to launch a product is when a founder has a built-in network of ready buyers and lands initial customers through their own efforts. The skill of the sales reps.

Scale 52

Scale Marketing Sales Recruiting Benchmarks 52

SmartKarrot

MARCH 21, 2023

Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes. To make the consumer experience low-effort and high-value, you will optimise it.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 19, 2022

Creating best-in-class processes for onboarding, training, support, engagement, and business reviews. Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Sales Hacker

JULY 24, 2019

It’s a problem in sales too. According to the 2019 State of Sales Performance survey , 73% of teams polled said that less than half of their team were women. Companies and sales teams are missing out on the benefits that diversity brings. Women Sales Pros. Women in Sales. Utah Women in Sales. Gals and SALS.

Sales Hiring 74

Sales Hiring Sales Recruiting Revenue Sales 74

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Lead and develop high-performing, engaged teams.

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. At ChurnZero, we use Slack as a quick and easy way to share employee kudos and drive team engagement. The good news is that…. Always respect them.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Build an engagement model that aligns with the customers’ needs at different segments while balancing the cost to serve.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. No worries if you missed the webinar, you can view it on-demand here. Analyzing performance for 2020 forecasting. Customer Success operations planning.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

Unbounce

JULY 15, 2020

One option is to take your event online and run a webinar (or perhaps, a series of webinars), instead. How can you possibly do a webinar that’s as exciting as an in-person event? So to help you out, we put together this guide to make your first experience organizing a webinar way less awkward, and way more awesome.

Sales Recruiting 145

Sales Recruiting Scale Social Media Engagement 145

SmartKarrot

JUNE 25, 2021

Partner with the CS leaders to recruit, develop, and train their teams. Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcome through scaled engagements. Work closely with Account Managers to identify up-sell opportunities.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Sales Recruiting Technical Advisors Scale 10

SmartKarrot

JUNE 15, 2021

Plan and execute client engagements, acting as client escalated point-of-contact for account-related issues and concerns. Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions. Represent InVision in communities, at trade shows, and webinars.

Customer Success 10

Customer Success Sales Recruiting Systems Review Innovation 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

JANUARY 27, 2021

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US Organization: Nacelle As a Director of Customer Success, you will recruit, manage, coach, and inspire a team of technical on-boarders and customer support/success. Establish a cadence for product engagement and business reviews with customers.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

SmartKarrot

NOVEMBER 4, 2020

provider engagement, clinical impact, and ROI), demonstrating a strategic command of the customer’s experience and linking results to the customer’s key business objectives. Achieve business results to ensure customer renewals and partner with Sales to accelerate expansions. Build, own, and execute client success and engagement plans.

Customer Success 10

Customer Success Sales Recruiting Consulting Customer Support 10

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85