Sales Hacker

JANUARY 20, 2022

Strong sales reps are the lifeblood of your business and how you choose to invest in them matters. For frontline sales managers, attributes like competency, quality of work, ease of execution, and length of contribution indicate reps’ overall job success, but you can’t rely on those inputs to tell you if they are personally satisfied.

Sales Recruiting

SaaStr

MARCH 18, 2022

But how can businesses create spaces for customers to engage in productive dialogue? . Mapistry recruited a diverse pool by inviting both legacy customers and new customers. . New customers add value to your CABs with their fresh experience with your sales cycle and onboarding processes. Bringing home the learnings .

Sales Recruiting

Sales Hacker

SEPTEMBER 28, 2021

In this episode of the Sales Hacker Podcast, we have Hakim Myers , Business Recruiter at Nextdoor , where he recruits for people, finance, and legal functions for startups. Join us for a revealing conversation on sales and talent from the perspective of a recruiter in an executive search firm. powered by Sounder.

Sales Recruiting

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services

Sales Hacker

MAY 20, 2020

One way for companies to avoid layoffs is to hire from within and look for individuals they can take from non-revenue-generating roles and move them into revenue-generating roles like Sales. . This keeps your high performers on staff while focusing resources on what will help you survive a tough economy, namely a stronger sales force.

Sales Hiring

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting

User Pilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth.

Retention

Sales Hacker

AUGUST 13, 2024

Passionate about customer engagement, her leadership has contributed to Iterable’s success in helping brands like Redfin, Priceline, and Volvo deliver individualized, harmonized and dynamic communications at scale. The importance of post-sale marketing and customer lifecycle management. Brought to you by IPS.

AI Search

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting

The Angel VC

AUGUST 10, 2011

One could almost say that CAC and CLTV are for a SaaS company what wholesale price and sales price are for a retailer. So for a bigger SaaS player, sales and marketing costs are the driver of profitability. Engagement and retention of your early users. along the way. An extremely important metric, for obvious reasons.

Sales Recruiting

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. So, growth team, in this quarter, we want you to go and try to pull the levers to increase day seven engagement.”

Onboarding

Intercom, Inc.

MARCH 14, 2019

“What I’ve always tried to do, for example when I’m recruiting for a customer advisory council, is to think very carefully about the company’s objectives. A laser sharp focus on the customer has all sorts of benefits, but an underappreciated one is employee retention.

Sales Recruiting

Neil Patel

OCTOBER 25, 2020

Engagement – Highly engaged employees can be one of the most powerful tools a business has. A high level of engagement means that your employees are likely to go above and beyond to help the business succeed, be that through working extra hours or solving difficult problems. The better the talent the higher the cost.

Sales Hiring

User Pilot

MARCH 21, 2024

They help you understand your target audience better so you can connect and engage them more easily. Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention.

Sales Recruiting

User Pilot

FEBRUARY 17, 2022

If used effectively, it can significantly reduce the money spent on marketing and sales activities. As product managers , we’re constantly trying to improve the product thus making product design decisions every day. So this should be the team to engage with customers on a weekly basis. Product-led growth. That’s logical.

Sales Recruiting

Intercom, Inc.

JULY 19, 2021

In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. Teams that benefit: Sales, marketing. Increased business efficiency (58%).

Underperforming Technical Team

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Account Managers: They serve as the lead point of contact for all customer account management matters. Average salary: $196,172/yr.

Sales Hiring

User Pilot

AUGUST 30, 2024

Interested in customer engagement manager roles? In this guide, we’ll explore the ins and outs of customer engagement manager roles through detailed job descriptions and handy templates. TL;DR A customer engagement manager is a professional who acts as the main point of contact between a company and its clients.

Engagement

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. 1: Recruit the Right People.

Customer Success

Neil Patel

OCTOBER 12, 2020

Plus, you’re going to have mountains of data to back up your decisions, which will get you better results, a higher ROI, and more sales. No complaining, recruiting, or training required. Or 54% more traffic and engagement ? The tool can lower your churn rate, create stronger relationships, and drive more sales.

Artificial Intelligence

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring

User Pilot

SEPTEMBER 14, 2023

It’s important to define and execute a clear user segmentation strategy for a number of reasons: customer segmentation helps you personalize in-app experiences, improve retention , and drive product success. You can also use other forms of personalized messaging to boost engagement. Create content (i.e.,

Sales Recruiting

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? Upskill to Up Your Retention Game . Both customer functions are responsible for driving retention, growth, and advocacy in related but distinct capacities. Being a good partner and delivering outcomes is expected.

Retention

Valuize Consulting

DECEMBER 7, 2021

During their conversation, Stephen imparts his wisdom about how to approach budgeting for customer lifecycle investments, including Customer Success, and shares best practices for staffing and scaling a high-performance Customer Success organization to drive best-in-class Net Dollar Retention. leverage Training & Development.

VP of Engineering

User Pilot

JULY 28, 2024

Interested in retention specialist roles? In this guide, we’ll explore the ins and outs of retention specialist roles through detailed job descriptions and handy templates. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.

Retention

User Pilot

JULY 25, 2024

TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. What does a customer experience manager do?

Sales Recruiting

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy

ChurnZero

JANUARY 26, 2021

So how can CSMs engage with their customers in an outcomes-oriented way? . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. That information is captured in an Account Plan which is a different exercise and tool altogether. .

Customer Success

User Pilot

JULY 28, 2024

Interested in retention manager roles? In this guide, we’ll explore the ins and outs of retention manager roles through detailed job descriptions and handy templates. Looking into tools for retention managers? You’re in the right place! Let’s dive in! Book a demo to see it in action!

Retention

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale

Neil Patel

OCTOBER 24, 2020

In a nutshell, they can give you expert opinions, analysis, and recommendations that can help ensure a more objective-based approach to grow your business and maximize sales – all at the same time. Question about tactics and various marketing channel s for boosting customer engagement. Sales and Marketing Consultants.

Consulting

User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A retention manager is responsible for reducing customer or employee turnover and fostering loyalty. What does a retention manager do?

Retention

Stax

MARCH 18, 2025

Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Your CAC is how much you spend on acquiring and onboarding a customer, and can include marketing, communications, sales, and other expenses. Customer acquisition cost.

Scale

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Customer Success

Subscription Flow

MAY 10, 2024

A subscription-based model for fundraising can therefore raise donor engagement, optimizing revenue streams for NPOs. Maintaining consistent donors allows NPOs to focus their attention on other important tasks necessary for the organization’s running like recruiting new members, improving their public standing etc.

Payment Solutions

User Pilot

NOVEMBER 23, 2023

Hotjar’s expensive pricing, narrow feature set, limited data retention, and subpar support access hinder its usefulness as a product experience insights platform. Hotjar Engage lets you recruit respondents, schedule research sessions, and conduct interviews using native conferencing. Source: Hotjar. Is Hotjar free or paid?

Pricing