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It’s about fundamental organizational redesign —from pricing models (hybrid consumption/subscription) to team structures (forward-deployed engineers vs traditional CSMs) to investment priorities (94% AI spend increases among high-growth companies). The advantage exists across all stages, but becomes more pronounced as companies scale.
I pay more for AI subscriptions than I do for my car lease — Matthew Berman (@MatthewBerman) June 5, 2025 Why the Slowdown May Be Real Several structural factors suggest this isn’t just a temporary pause: Implementation complexity has caught up with enthusiasm.
By Inga Broerman Preparing for Regulatory Changes in Subscription Management The subscription economy is thriving, with businesses worldwide adopting models that offer flexibility, scalability, and recurring revenue streams. However, as the industry grows, so does regulatory scrutiny.
Users describe desired outcomes in natural language: “Build me a SaaS tool for managing freelance projects with time tracking, client billing, and automated invoicing.” The $210M combined ARR suggests we’re already at 10-15% penetration of the most engaged user segments. With a bit of a cowboy mentality for now.
In 2023, companies are looking to improve their revenue and drive sustainable growth by scaling their subscription offerings, to increase the rate of growth and resilience by moving from one-time sales to recurring revenue.
By Inga Broerman Overcoming Revenue Leakage with Smarter Billing Practices Revenue leakage is one of the most insidious challenges subscription-based businesses face. In todays competitive subscription economy, addressing revenue leakage isnt optionalits critical for sustaining profitability and building trust with customers.
By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Usage-based pricing represents a seismic shift in how subscription businesses operate.
By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Billing integration simplifies the implementation of these models, ensuring accurate tracking and invoicing.
What looked like a service at first becomes software at scale. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. It creates new users.
100+ scale-ups and start-ups showing you how they do it! 800+ VCs Ready to Invest This year, were bringing together over 800 VCs and investors, making SaaStr Annual 2025 the ultimate place to pitch, connect, and secure funding. And we’ve got an AI Demo Stage running all day, every day this year, right in the heart of Annual.
By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.
You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. Dont rely on your CS professionals.
Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. It often involves a two-step process: First, launch a customer satisfaction survey asking existing customers to rate their experience on a scale. Use gamification to drive engagement. Use CSAT surveys to get feedback from users.
How to design surveys for maximum engagement? Key takeaways from this example In-app placement improves engagement: The feedback widget allows users to submit ideas at the most relevant momentwhen users are actively engaging with the tool. What makes a customer feedback survey great? Was my guess right?
Companies used to get to a certain scale, and say “lets go hire the VP of sales from [insert successful public company] with a good linkedin resume.” Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). ” Now you may not want to!
Whether you’re building your first product or scaling an established solution, understanding the SaaS platform model is essential for long-term growth. Top benefits of SaaS include low upfront costs, fast implementation, automatic updates, built-in security, and seamless accessibilityideal for remote teams and growing businesses.
Even the nerd fight over AI scaling has calmed down for the moment. Look no further than the Grok 4 release from this week for another data point on scaling laws continuing to hold… So what could derail this move? Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.
TL;DR: More mobile apps are monetizing by selling subscriptions on their websites to drive user acquisition, keep more revenue, and own their user relationship, especially now that steering iOS users to your site is allowed in the US. What are Web Subscriptions? Why Should Mobile App Companies Offer Web Subscriptions?
Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. 10k/month in usage).
Conduct A/B testing on your surveys to ensure the design, questions, and timing drive higher engagement rates. Pricing : Survicate offers a 10-day free trial, with paid plans starting at $99 per month that scale based on the number of responses per month. #6 Send surveys across different devices. A 14-day free trial is available. #8
Here, customers usually find your brand through marketing channels and then engage with it through tools like interactive self-guided demos, free trials, or freemium versions of your product. A general advice is to bring in Ops before starting to scale sales efforts in a major way. It worksuntil it doesnt. But how do you do that?
Sephoras Virtual Artist and Amazons product recommender personalize shopping for each user, boosting engagement and sales. Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated. Executives also leverage generative AI for idea generation and reporting.
The best part is that Jade has designed her entire course to include a community and run on a subscription model. What you’ll learn : How to write engaging hooks that reel in the reader in How to fix bad openings of your social media posts How to use AI to generate hooks Erica Schnieder is a professional editor and marketer.
Engagement is for increasing the interaction of your target customers with your company. If you want them to visit your website, check out your social media page, or watch a video/read an article in full, choose the engagement objective. Carousel ads A carousel post is where you display multiple images or videos on a sliding scale.
In a flash, you see that 110 licenses are not activated, 73 of activated licenses are not engaged users. After all, who wants — or can afford — to have 183 idle SaaS licenses for nearly 37% of the total contact, just ratcheting up the invoice and nothing more? But that’s not all.
The warning signs You have multiple subscriptions IT is too familiar with the struggles of managing the SaaS sprawl. If you find it difficult to track who’s using what, or if your employees are utilizing their subscriptions to their full potential, this is a red flag. Enhance efficiency by streamlining your SaaS management processes.
But in a subscription economy, the reality is that its far more than that. Use customer health scores, product engagement data, and CS insights to qualify expansion opportunities – the same way you would a net-new deal. Its easy to think of CS as a retention function. 2: Gross revenue retention (GRR): can you hold what youve won?
By BluLogix Team The Future of Renewal Management: How Automation is Changing the Game Introduction Renewals should be a seamless, predictable part of any subscription or service-based business. Yet, for many companies, theyre a manual headachefilled with last-minute scrambles, missed opportunities, and revenue left on the table.
They are deal-centric, perfect for managing a sales pipeline, but are not built to handle a CSMs workflow or post-sale engagement. Once a deal is closed, a CRM often loses visibility into the customers journey, making it difficult to track product adoption, engagement, and value realization over time. Support & ticketing (e.g.,
At Booth 26, FastSpring is showcasing how ambitious digital businesses can scale globally without drowning in operational complexity. Payment Fragmentation : Customers expect 40+ local payment methods. Subscription Sophistication : Modern buyers demand flexible billing, usage-based pricing, and seamless upgrades.
In short, Salesforce is a powerhouse built to flex and scale for the most demanding business needs. In summary: Salesforce is the longtime CRM titan known for enterprise-grade power and scale, whereas HubSpot is the newer contender known for ease-of-use and an all-in-one approach. Scales without breaking. Trusted by enterprises.
Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. VIVAHR (AvaHR) Best All-in-One Recruiting Platform Pricing: Key Features: Ideal Use Case: 8.
You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. However, this very ease and flexibility have contributed to a fragmented landscape where different teams and individuals can onboard new tools without centralized oversight, leading to a complex web of subscriptions.
The Crucial Role of Customer Journey Mapping Customer journey mapping goes beyond plotting touchpoints; it involves gaining deep insights into the customer’s experience from initial contact through ongoing engagement. Volume refers to the quantity of products or services produced and the scale of customer interactions.
If you look at any company that’s at scale and is successful, there isn’t any one go-to-market motion that they use. That’s when you scale.” With this system, everyone can access subscription revenue insights and understand how their actions impact the company’s bottom line. We don’t shy away from the sales-led motion either.
Encourage long-term engagement. We always say [Product Name] was built to help you scale efficiently. Reserve your seat now: [CTA] Rooting for your success, [Platform Name] Customer onboarding process check-in Almost all industries send customer onboarding welcome emails to either: Re-engage their email subscribers.
So you can start small and scale up as you're ready for more features. It helps you manage your online presence so you can post consistently and on a schedule you choose — which can help improve engagement. Optimize your posting times for maximum engagement. to maintain a consistent posting schedule.
To remain an engine for revenue and growth, and to scale that ability, CS leaders need CS-specific technology. Committed to being the platform and partner for customer success, ChurnZero’s software delivers a powerful combination of market-leading customer success and digital engagement tools, made even more impactful by Customer Success AI™.
Use automated reminders for follow-up calls, notifications for lead engagement, or alerts for stagnant deals. Visual tools like progress trackers in your CRM can turn routine activities into engaging challenges. Overall this is a company that can support businesses at scale, yet nimble enough to deliver exceptional customer service.
Amplitude: Product intelligence and event tracking software , offering customer engagement and retention insights. FullSession Capture all user interactions, observe how users engage with your website, and improve its interface, usability, experience, and performance with FullSession, an advanced user behavior analytics platform.
Marketing can analyze which features attract the most users or generate the highest engagement. Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. Typically, inbound is built and scaled once a marketing team is on board.
Whether you're looking to automate marketing tasks, scale personalization, or increase your bandwidth, you'll find tools here to help. 👋) is a social media management platform with an AI Assistant that helps you create more engaging content in less time. Buffer: Create social media posts and ideas Buffer (hi!
Fulfilling demands: A stark contrast to on-premise, conventional software, SaaS apps are easy to scale down. Marketing Hubspot Helps take care of sales and marketing needs for game developers wanting to reach the right target audience for more engagement. This is where subscription services, in-app purchases, and Freemium SaaS come in.
This order reinforces the framework’s customer-first philosophy and fosters stronger engagement early on. Its customer-first mindset helps sales teams engage with prospects early on, gradually building urgency and shaping buying intent. Authority comes next, recognizing that decision-making power often shifts in complex sales cycles.
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