ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. Focus on creating a bench for yourself by making sure your CSMs see a career path to a leadership position. Build Phase. Traits: Product-market fit. $6M Warning Sign to Level Up.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SmartKarrot

FEBRUARY 21, 2023

When required, set an example for your direct reports by working directly with clients and showing them what best-in-class looks like in terms of operational efficiency and client communication. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

Kellblog

MARCH 11, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Force sales to engage with services earlier in the sales cycle. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. Well, to most of you, that may not seem crazy today.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SmartKarrot

AUGUST 9, 2022

Creating an organizational culture that encourages constant innovation and digital transformation can also ensure that employees are consistently challenged and engaged. Operational Efficiency. SaaS companies can significantly increase operational efficiency without allocating large amounts of scarce financial resources.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 9, 2022

Creating an organizational culture that encourages constant innovation and digital transformation can also ensure that employees are consistently challenged and engaged. Operational Efficiency. SaaS companies can significantly increase operational efficiency without allocating large amounts of scarce financial resources.

Scale 10

Scale Sales Recruiting Business SaaS 10

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

OPEXEngine

DECEMBER 23, 2020

SeasEdge was doing a business intelligence (BI) evaluation and were looking to use BI to improve operational efficiency across a wide range of retail use cases, from supply chain to catalog design. Force sales to engage with services earlier in the sales cycle. We had financials that Wall Street loved (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

SmartKarrot

DECEMBER 21, 2020

Increase customer engagement through the implementation of quarterly and executive business reviews. Identify and implement frameworks and programs that will develop support leadership and support engineering talent to be the best they can be. Engage with customers through defined calls to action and 1:m value-based sessions.

Customer Success 10

Customer Success Scale Leadership SMB 10

SaaStr

MARCH 15, 2024

Last week, they launched a product called Vimeo Central, a complete suite for using video in collaboration and employee engagement. They sell a lot into internal video, which is employee engagement. His focus is not on operational efficiency but on operational proficiency. There is a lot, yet more to do.

AI Search 229

AI Search SaaS Advertising Sales Hiring 229

SmartKarrot

MARCH 18, 2021

Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Act as a change agent to identify areas for operational efficiency and continuous improvement.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

Valuize Consulting

JULY 13, 2022

To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. CS Operations powers Post-Sales engagement – I call it the Customer Success engine because it truly is a revenue-generating function.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SmartKarrot

OCTOBER 27, 2020

Operational efficiency. What type of engagement model would you want to maintain with the customers – high-touch or low-touch or tech-touch. The purpose of this blog is to give a generic framework to the leadership team to develop a customer success roadmap. How much are you planning to scale? Final Thoughts.

Customer Success 10

Customer Success Scale Traceability Sales Hiring 10

ChurnZero

DECEMBER 2, 2022

Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. Q: How did you decide which segments would have a high-touch versus tech-touch engagement model?

Headcount 98

Headcount Underperforming Technical Team Scale Outsourced Development 98

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. Mapping your customer journey also provides you with a tool you can use to give your leadership team visibility into what you’re delivering to customers and demonstrates that you are taking a systematic approach. Thinking this way is a mistake.

Customer Success 97

Customer Success Headcount Finance Leadership 97

BetterCloud

MAY 25, 2023

Direct engagement between the organization and the vendor is necessary to negotiate and reduce costs effectively. Limited Cost Savings by Third-Party Vendors: Even when organizations engage procurement services, the potential cost savings may not surpass what organizations could achieve on their own.

Outsourcing Services 52

Outsourcing Services Marketplace as a Service Management SaaS 52

InsightSquared

JUNE 8, 2021

Being single threaded is one of the biggest challenges in sales and customer success, yet most organizations lack visibility into which contacts are engaged, those that are not, and opportunities to deepen relationships,” said Russ Artzt, Executive Chairman, RingLead. “By

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62

ChurnZero

MARCH 22, 2023

You can’t help any of your customers effectively if you aren’t operating efficiently. Mapping your customer journey also provides you with a tool you can use to give your leadership team visibility into what you’re delivering to customers and demonstrates that you are taking a systematic approach. Thinking this way is a mistake.

Customer Success 59

Customer Success Headcount Finance Leadership 59

BetterCloud

JUNE 16, 2022

IT jettisons the tedious, repetitive work—trading it for more engaging and innovative activities. With high turnover and IT talent scarcity, zero-touch IT will be increasingly important for IT leadership and the whole IT team. The path forward—for better data security and IT operational efficiency—is zero-touch automation.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Sales Hacker

APRIL 6, 2022

One of the biggest challenges companies face during times of growth is scaling their sales operations effectively. Make sure the right personnel and leadership are in place, and on board, to assist with the configuration of your pricing strategy and the deployment of your CPQ. Old CPQ vs. New CPQ. What to look for when buying a CPQ.

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SmartKarrot

JULY 26, 2021

CX has to start from the top – it is a leadership responsibility. Keep your brand’s message simple and engaging. Have a clear understanding of the different aspects of customer experience that can create value – operational efficiencies, financial returns, and enhanced employee engagement and outcomes.

Artificial Intelligence 11

Artificial Intelligence Scale AI Search AI 11

Sales Hacker

NOVEMBER 10, 2020

Of course, the second sponsor of the Sales Hacker podcast, I’m sure you know who they are, it’s the company, it’s the unicorn, the billion-dollar valuation company that is Outreach , the number one sales engagement platform. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

Point Nine Land

APRIL 21, 2021

This is an exercise that should be done with input/feedback of the leadership team. Start looking into storytelling frameworks to make your product presentations more engaging. Storytelling.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52