SaaStr

AUGUST 7, 2020

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

ChurnZero

MAY 20, 2021

Activities: Customer segmentation, defined CSM engagement models, defined customer journey maps, alignment between Sales and Customer Success. You naturally generate loads of customer data – from usage data and payment data to logged tasks, activities, and calls – that often gets overlooked. Build Phase. Traits: Product-market fit. $6M

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. So it’s about operational efficiencies, productivity gains, digital experiences and making sure we’ve captured those.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Cultivate a customer-centric culture from leadership down. Userpilot is a product growth platform with feedback, analytics, and engagement features. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105