ChurnZero

FEBRUARY 15, 2022

Customer education is an essential aspect of developing loyal customers. It’s a core approach to customer lifecycle stages, from engaging and educating prospects to creating user-focused education after a purchase. What is customer education and what does it look like? What is customer education ?

Education 52

Education Scale Onboarding Churn 52

Infinicept

DECEMBER 9, 2022

Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Education Webinar Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience. However there has been quite a bit of fear-mongering about the investment.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payfac 52

Tom Tunguz

JUNE 20, 2023

On some rainy Tuesday, the weekly webinar attracts an unusually promising audience. Like an investment portfolio, any individual strategy may thrive one day & suffer the next. As these waves form, buyers seek insight & vendors have an opportunity to build trust & develop a brand educating the market.

Marketing 193

Marketing Outsourced Development Machine Learning Artificial Intelligence 193

Infinicept

MARCH 11, 2022

Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Webinar Education Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience. However there has been quite a bit of fear-mongering about the investment.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payments 52

Infinicept

OCTOBER 29, 2021

Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Webinar Education Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience. However there has been quite a bit of fear-mongering about the investment.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payments 52

SaaStr

APRIL 19, 2023

Strategy #2: Host A Weekly Webinar (You MUST Do It Every Week) Lemkin has this conversation with VPs of Marketing and founders every single week, and it’s a strategy that always, always works. Host a weekly webinar. Consistent weekly webinars are the number one performing strategy people can do. Even for SaaStr!

Sales Hiring 145

Sales Hiring Marketing ChatGPT Strategy 145

User Pilot

APRIL 30, 2024

Another way to deliver more customer value is by educating them, for example, through product-led webinars. In practice, this means investing in product and customer discovery to identify genuine user needs and building outstanding products to satisfy them. This can include tutorials, webinars, and detailed guides.

Strategy 88

Strategy SaaS Customer Lifetime Value Education 88

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education and most positive action: a desire for change. The same principle applies to customer education.

Education 52

Education Scale SaaS Software 52

User Pilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. Dropbox invests in customer loyalty programs to drive word-of-mouth. Through these webinars, Userpilot imparts knowledge that improves the work quality of its target audience. The Ahrefs YouTube channel.

Branding 83

Branding Social Media Technical Review Software Review 83

User Pilot

NOVEMBER 2, 2023

Content marketing is an effective way to increase brand awareness and educate customers on how to use the product for their use cases. Webinars play an important educational role. For example, lots of PLG companies still invest heavily in marketing and have dedicated sales teams looking after their large companies.

Strategy 84

Strategy Marketing Social Media AI Search 84

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name.

Marketing 218

Marketing Education Sales Hiring Startup 218

User Pilot

MAY 2, 2024

Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. Improve customer support quality with training materials To improve customer retention, invest in their education. In your customer education strategy, deliver content in various formats.

Retention 88

Retention Metrics Strategy Scale 88

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. No worries, if you missed the webinar, you can view it on-demand here. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

User Pilot

MAY 23, 2024

Continuously educate customers on the industry and product through resources like webinars to help them maximize value. Invest in customer experience management software Customer experience management software enables organizations to track, manage, and optimize user interactions with their products.

Customer Lifetime Value 52

Customer Lifetime Value SaaS Onboarding Education 52

User Pilot

MAY 20, 2024

Offer educational resources like guides and webinars to help users maximize product value. Invest in inclusive design and make the UI accessible for users with different needs. Webinars and certification courses can also drive customer acquisition. Maintain constant communication and engagement with existing customers.

Retention 92

Retention Strategy Sales Recruiting Scale 92

User Pilot

JANUARY 17, 2024

Use content marketing and SEO to educate and attract potential users. Use webinars to provide additional value to existing customers. SaaS growth can be stunted due to a failed marketing roadmap , insufficient use of digital channels, and poor investment in brand building. Provide the necessary training for your sales teams.

Scale 86

Scale Scaling SaaS Underperforming Technical Team 86

User Pilot

NOVEMBER 12, 2023

Having no competition isn’t ideal because you have to do all the market validation and education work yourself. What’s more, no competition means that the burden of educating the market falls solely on your shoulders. Market education requires a significant investment in marketing efforts. This has two main consequences.

Strategy 95

Strategy Education Innovation Onboarding 95

User Pilot

MAY 20, 2024

Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction. Key metrics might include Net Promoter Score (NPS), Return on Investment (ROI), Monthly Recurring Revenue ( MRR ), Annual Recurring Revenue (ARR), and Customer Lifetime Value ( CLV ).

B2B 72

B2B B2C Retention Education 72

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Scale 40

Scale Education Customer Success Scaling 40

User Pilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Acquisition 94

Acquisition Strategy Social Media Underperforming Technical Team 94

SaaStr

NOVEMBER 30, 2022

Here are Nilsson’s insights on the value of investing in an SDR team, a function that has revolutionized the productivity of sales teams. . Content is king for generating demand and educating and inspiring prospects to take a meeting to learn more. Every minute spent prospecting is a minute not spent closing revenue.

Sales Hiring 198

Sales Hiring Development Technical Review Management 198

User Pilot

JANUARY 26, 2024

Userpilot uses webinars to educate its customers and attract new prospects. The importance of creating product-led content Why should you invest your marketing resources into product-led content? By educating users on how to realize the product’s full potential, you increase their chances of success.

Content Marketing 52

Content Marketing Marketing Social Media Education 52

User Pilot

FEBRUARY 22, 2024

You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. For this, you’ll need to invest in training your agents, ensuring they deeply understand your product. Use webinars to guide customers through product or industry issues.

Customer Support 73

Customer Support SaaS AI Search Software Review 73

Neil Patel

AUGUST 16, 2021

Hack #2: Link to your webinars directly in your content. One of the best lead generation tips you should take away from this post is how a webinar can work brilliantly in your favor. A webinar is a relatively low-cost way to get your useful message in front of a targeted audience who actually asked for it when they registered.

Strategy 145

Strategy Social Media Underperforming Technical Team Development Team Review 145

User Pilot

MAY 19, 2021

Hosting a Webinar. Hubspot built its early success off interactive, unforgettable, and useful webinars. educate your prospects on key challenges in your industry? How many even made the investment to really figure out the platform? The Best B2B SaaS Marketing Tactics to Try in 2021. SaaS Content Marketing. Social Media.

B2B 119

B2B Marketing SaaS Social Media 119

How To Buy Saas

APRIL 16, 2024

Consumer Education and Engagement Businesses are actively engaging consumers through education and other initiatives. Workshops and Events Many businesses are creating events and workshops to educate their target audience about sustainability. All these initiatives are part of a bigger movement towards sustainable shopping.

Trends 52

Trends Business Education Construction 52

User Pilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. SaaS learning management systems are easier to set up and deploy, have a flatter learning curve, offer flexibility and scalability, and don’t require an upfront investment in infrastructure. Userpilot resource center.

Systems Review 79

Systems Review Management SaaS Education 79

User Pilot

NOVEMBER 29, 2023

The average salary for a retention specialist varies based on location, education (for example, whether the candidate has a Bachelor’s degree), company, and professional experience. Besides formal education, there are also online courses, webinars, and books to help you learn about the field.

Retention 85

Retention Customer Lifetime Value Churn Outsourced Development 85

User Pilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. However, they're less likely to get invested in a brand, thus making them more intolerant of technical issues and bad fits. Userpilot ’s educational webinar invitation. Late majority. Tolstoy’s branched onboarding videos.

Technical Review 79

Technical Review Software Review Underperforming Technical Team Education 79

User Pilot

FEBRUARY 4, 2023

Using tooltips and running webinars to guide customers can help you drive feature discovery. They may involve cost-cutting measures, investments in research and development to enhance existing products and services, or improvements in operational efficiency. It will help you invest resources in the most impactful initiatives.

Development 84

Development Scale Retention Onboarding 84

Intercom, Inc.

APRIL 7, 2020

For video marketing software Wistia , they’re doubling down on educational resources that take a “help first” approach. On top of that, our Customer Education team is building the Miro Academy where people can find video courses and webinar recordings to help them learn how to use the product.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

User Pilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition. Userpilot webinar slideout.

Customer Lifetime Value 81

Customer Lifetime Value Retention Marketing Scale 81

User Pilot

JANUARY 17, 2023

Return on investment (ROI). After realizing the value of your product, customers are now convinced that it’s worth investing in your brand. Return on investment. Return on investment (ROI) is the most famous KPI. It measures how much income you get from your investment. Time to live. Net promoter score (NPS).

Software Review 85

Software Review Technical Review Technical Advisors SaaS 85

Sales Hacker

SEPTEMBER 29, 2023

Basile Senesi (CRO, Arc – Series A) notes that in the last 12 months, Arc has tripled events / field investments – “bulk of it is private dinners, usually co-sponsored to bring cost down.” For the lower level persona content and webinars still show engagement.”

Scale 100

Scale Marketing AI Search ChatGPT 100

User Pilot

APRIL 30, 2024

Why should SaaS companies invest in growth marketing? For example, Slack , initially popular in tech industries, expanded its reach to various sectors, including education and non-profits to increase its user base. But, it requires investment in new tech and building new products for unknown markets comes with a huge risk.

Underperforming Technical Team 90

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 90

User Pilot

APRIL 16, 2024

Unlock consistent value for your customer base with webinars. This metric also includes all the upsells and cross-sells the customer invested in. Unlock consistent value for your customer base with webinars Webinars can be a powerful tool for building trust with customers. Gamify the user experience to boost engagement.

Retention 52

Retention Customer Lifetime Value Software Review SaaS 52

User Pilot

APRIL 24, 2024

Implementing proactive support through resource centers , dedicated account managers, and educational webinars improves renewal chances. By understanding when and how much revenue will come from renewals, you can better manage resources and invest in future initiatives.

SaaS Payments 76

SaaS Payments Retention Payment Services Payment Solutions 76