Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Especially if the aim of your content is to educate, you may need to invest more time in research than a creator focused on entertainment. We recommend Wordpress or Ghost.

Payment Services 133

Payment Services Payments Payment Methods AI Search 133

User Pilot

JUNE 28, 2023

Analyze user feedback to determine which features need more attention in your in-app flows. Senior Project Manager Arjoon Talukdar came across Userpilot and decided to build in-app onboarding flows that would encourage new members to upload their CV. Osano also used Userpilot to build out a full in-app resource center : Source: Osano.

Onboarding 72

Onboarding SaaS Payments Payment Services Payment Solutions 72

User Pilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Use in-app prompts , like tooltips and modals, to highlight those features. #5: Ask customers what features they would like to see with an embedded feature request surveys in-app. Want to reduce customer churn?

SaaS Payments 89

SaaS Payments Churn Underperforming Technical Team Payment Methods 89

Natalia Luneva

JANUARY 13, 2021

The period refers to a month or year depending on which payment option you offer or which of them is more popular. Software companies that serve large organizations experience a 6-10% churn rate. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Average salary: $156,062/yr.

Sales Hiring 90

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 90

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. And so when it comes to renewal, you’ve identified you’ve realized and you’ve educated on the value they’ve delivered.

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

User Pilot

JUNE 20, 2023

Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. What is user trust? This is the power of the first impression.

Payment Methods 86

Payment Methods SaaS Payments Strategy Payment Services 86

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. And that means that it is not base plus options think piping system thinks gas tanks.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 74

SaaS Payments Strategy Payment Solutions SaaS 74

User Pilot

FEBRUARY 21, 2023

Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base. Avoid feature blindness with in-app announcements. Collect feedback with in-app surveys and take action.

SaaS Payments 62

SaaS Payments Strategy Payment Solutions SaaS 62

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. What are the characteristics of organizations that are likely to make them a good fit for the products and solutions your company sells? Sales customer insights.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform. For example, in Kenya. It’s not a big deal.”

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

SaaStr

NOVEMBER 2, 2019

Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products. Harry Stebbings. Krish Subramanian. Robert Hohman.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 155

Development Team Review Software Review Management SaaS Payments 155

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. They are a phone system designed for the modern sales team. For now, let’s listen to our interview with Rob Lopez from Justworks.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

Neil Patel

JANUARY 31, 2022

Online retailers can sell just about anything—from shoes or baked goods to software and coaching sessions. These platforms also help track the impact of your campaign and handle payments. It’s a common strategy used by bloggers who promote Amazon products or websites that write about software, like hosting services or SEO tools.

Payment Methods 107

Payment Methods Social Media Marketing Software Review 107

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. The graph shows how payment plans impact usage. In all of the examples listed above, your software is just a tool for achieving a business goal. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. In all of the examples listed above, your software is just a tool for achieving a business goal. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Sales Hacker

SEPTEMBER 16, 2019

Products that will involve an ongoing commitment, payment, or could affect the future in a large way. That person is used to having a tremendous support system to enable them, along with a significant brand to back it up (being fed leads, getting a seat at the table just because you’re XYZ brand, a well-defined sales process, etc.).

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. This renewal is critical because it ensures customers can access the software without interruption.

SaaS Payments 79

SaaS Payments Retention Payment Services Payment Solutions 79

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., For this article, we interviewed multiple lenders to glean their guidance and insights. We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities.

Payment Services 89

Payment Services Payment Solutions Development Team Review Outsourcing Services 89

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Like a customer profile template or an in-app survey template. If users can’t see the product value and don’t know how to use it, there’s no way they can adopt it as a long-term solution.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work. The same is true for companies who are dealing in SaaS products. Product Problems.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ProfitWell

OCTOBER 16, 2019

Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. Education services and consumer goods saw identical monthly churn rates of around 9.6%. Bring down your payment failure rate. and 2.9%, respectively. The good news?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SmartKarrot

MARCH 8, 2022

Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Daphne Lopes is a Customer Success leader with experience with operations, product management, and professional services (SaaS and Payments). Daphne Lopes. In turn, Diana helps her clients’ businesses grow.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Educate customers with resources in multiple formats like blogs, webinars , or videos. Anticipate future customer needs and work proactively to find solutions.

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payments 90

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 141

Payment Solutions SaaS Payments Strategy Software 141

User Pilot

FEBRUARY 22, 2024

Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. Use in-app messages to improve customer communication Anticipating needs ahead of time is the only way to offer proactive customer service. Personalize customer communications based on user expectations.

Communication 92

Communication Outsourcing Services Strategy Payment Solutions 92

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 255

SaaS Payments Scale Payment Services Payment Solutions 255

Unbounce

MAY 12, 2020

Be sure to test your landing pages and website on a variety of devices and operating systems to make sure all visitors can get what they need. Universal App : Promotes your app across Google Play, YouTube, Google Display Network, and Google Search. Are they already aware of solutions and/or brands that can help them?

Payment Methods 145

Payment Methods Outsourcing Services Payment Solutions AI Search 145

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. Things are just moving at such a dizzying pace that you have to really be able to reiterate an education through repetition is probably one of the advice that I tend to basically give to founders. Software by nature is an imperfect industry, right? Yousuf Khan.

Technical Advisors 157

Technical Advisors Scale Technical Review Payment Solutions 157

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Karen: I’d like to welcome you all to this very special episode of Inside Intercom.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Navint

FEBRUARY 20, 2019

Q: Sean, you’ve worked for some of the major software players in the recurring revenue technology space—Zuora, Apttus, and Salesforce. To read more about Sean’s background from this interview, click here.). As you can probably tell, there is considerable overlap, but also interdependency between these systems.

Payments 53

Payments Technology Scale Revenue 53