FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. They have dimension, they have shape, they have personality. Or your customer base?

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Especially if the aim of your content is to educate, you may need to invest more time in research than a creator focused on entertainment. We recommend Wordpress or Ghost.

Payment Services 133

Payment Services Payments Payment Methods AI Search 133

User Pilot

MARCH 23, 2023

Create a personalized onboarding flow to help users reach the Aha! Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Use in-app prompts , like tooltips and modals, to highlight those features. #5: moment faster. #3: Want to reduce customer churn? What is customer churn?

SaaS Payments 87

SaaS Payments Churn Underperforming Technical Team Payment Methods 87

User Pilot

JUNE 20, 2023

Some effective strategies for building user trust include: Mapping the customer journey to understand the difficulties users face as they progress through your app. Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. What is user trust?

Payment Methods 84

Payment Methods SaaS Payments Strategy Payment Services 84

Neil Patel

JANUARY 31, 2022

There are an estimated 12 to 24 million e-commerce stores. Online retailers can sell just about anything—from shoes or baked goods to software and coaching sessions. Most e-commerce store owners have no idea how to effectively market their business. Selling products or services online requires a special touch.

Payment Methods 107

Payment Methods Social Media Marketing Software Review 107

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well. And much more!

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Analyze user feedback to determine which features need more attention in your in-app flows. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments.

Onboarding 70

Onboarding SaaS Payments Payment Services Payment Solutions 70

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 89

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 89

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. What are the characteristics of organizations that are likely to make them a good fit for the products and solutions your company sells? Sales customer insights.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 156

Scale Sales Recruiting Scaling SaaS Payments 156

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. It may be done over the phone, Skype, email, web conference…. Outside sales is the sales of products and services through in-person, face-to-face interactions. CRM platforms. And much more.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. This is a guest post by Nico Prins. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. In all of the examples listed above, your software is just a tool for achieving a business goal. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products. Harry Stebbings.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 73

SaaS Payments Strategy Payment Solutions SaaS 73

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 61

SaaS Payments Strategy Payment Solutions SaaS 61

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. They are a phone system designed for the modern sales team. For now, let’s listen to our interview with Rob Lopez from Justworks.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 153

Development Team Review Software Review Management SaaS Payments 153

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? So they kind of got that wrong, right?

Payment Methods 194

Payment Methods Merchant Services Scale Payments 194

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). Payment Method may not work. The same is true for companies who are dealing in SaaS products.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. It supports MRR growth and provides consistent access to your users.

SaaS Payments 77

SaaS Payments Retention Payment Services Payment Solutions 77

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. Education services and consumer goods saw identical monthly churn rates of around 9.6%.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., For this article, we interviewed multiple lenders to glean their guidance and insights. We also sought the advice of several software providers who work with fintech borrowers to get their best approaches to managing one or more debt facilities.

Payment Services 89

Payment Services Payment Solutions Development Team Review Outsourcing Services 89

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Like a customer profile template or an in-app survey template. If users can’t see the product value and don’t know how to use it, there’s no way they can adopt it as a long-term solution.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Unbounce

MAY 12, 2020

Google Ads are to online marketing what the “ pizza move ” is to beginner skiers—once you get the hang of the basics, you’ll start seeing results straight away (and likely be keen to learn more, more, more). You know those clickbaity, keyword-dense ads that send you to a mystery website or page with a million different products?

Payment Methods 145

Payment Methods Outsourcing Services Payment Solutions AI Search 145

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. How to identify customer needs?

SaaS Payments 88

SaaS Payments Payment Solutions Payment Services Payments 88

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 141

Payment Solutions SaaS Payments Strategy Software 141

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Daphne Lopes. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

User Pilot

FEBRUARY 22, 2024

Personalize customer communications based on user expectations. Use in-app messages to improve customer communication. Answer customer concerns with in-app educational materials. The more personalized a message is, the more relevant it will feel to customers and their engagement levels will increase accordingly.

Communication 90

Communication Outsourcing Services Strategy Payment Solutions 90

Sales Hacker

MARCH 2, 2020

The New Solution Selling. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. The New Solution Selling. This is the update to Mike Bosworth’s early 90’s classic, Solution Selling. Sales Models and Fundamentals. Agile Selling.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 252

SaaS Payments Scale Payment Services Payment Solutions 252

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

JUNE 28, 2020

SaaStr CEO, Jason Lemkin shares his interview checklist. Are you more excited about eCommerce? Partially, I think, for personal reasons. I guess probably one of the more notable companies that we work with is Guild Education. You can see the full video here , and read the podcast transcript below. Jason Lemkin: Yep.

Part-Time VPE 160

Part-Time VPE Sales Hiring Payment Methods SaaS Payments 160

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. Things are just moving at such a dizzying pace that you have to really be able to reiterate an education through repetition is probably one of the advice that I tend to basically give to founders. Harry Stebbings. Yousuf Khan.

Technical Advisors 157

Technical Advisors Scale Technical Review Payment Solutions 157