Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Data 92

Data Finance Enterprise Interviewing 92

Sales Hacker

MARCH 8, 2024

Join us at the gorgeous Proper Hotel in Austin on May 15-16 and hear how the top SaaS companies are leveraging partner ecosystems in their GTM motions aka Ecosystem-Led Growth. Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Let’s get into it.

Scale 95

Scale AI Search Social Media AI 95

User Pilot

MAY 8, 2024

You will learn about different types of customer needs and how to identify them. Satisfying customer needs is essential for retention and loyalty. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. And it’ll be increasingly harder to acquire new ones.

SaaS Payments 91

SaaS Payments Payment Solutions Payment Services Payments 91

Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth.

Enterprise 114

Enterprise Revenue Scale Innovation 114

User Pilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value.

Strategy 92

Strategy SaaS Customer Lifetime Value Education 92

ChurnZero

DECEMBER 29, 2020

Caught in the throes of our fickle feelings – with a laugh giving way to a cry giving way to a half-laugh-half-cry hybrid – this weepy track played on a karmic loop as did the use of “unprecedented” when describing virtually anything. Now, I’ll spare you my attempt at summarizing this last year because it looked different for all of us.

Sales Hiring 98

Sales Hiring Scale Technical Review Software Review 98

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Introduce interactive walkthroughs and adoption tooltips to increase engagement. Introduce interactive walkthroughs and adoption tooltips to increase engagement.

SaaS Payments 78

SaaS Payments Management Customer Lifetime Value SaaS 78

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. Integrations. Segmentation.

Software Review 103

Software Review Churn Retention Software 103

Subscription Flow

FEBRUARY 27, 2024

These difficulties vary from increasing revenue streams (that, in return, require turning users who are free into paying customers), making sure that payments are made on time, strategically upselling users to premium tiers, and following up on late payments. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 78

SaaS Payments Payment Services Payments Payment Solutions 78

Subscription Flow

MARCH 1, 2024

When talking about ClickFunnels payment gateways – when a reliable payment gateway is integrated with ClickFunnels – this vision comes to pass. These possibilities include increased security features and a wider range of payment options. These possibilities include increased security features and a wider range of payment options.

Payment Services 77

Payment Services Payments Payment Methods Merchant Services 77

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 88

Retention Strategy Marketing SaaS 88

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 80

Churn Payments SaaS Payments Payment Solutions 80

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn 80

Churn SaaS Payments Payment Solutions Payments 80

SaaStr

APRIL 30, 2022

Join us at SaaStr Europa 2022. If you kind of that question, thinking about the stakeholders and the decisions and companies of using SaaS products, there’s kind of three types. Basically you can more easily start using products. Want to know what to expect at SaaStr Europa? MRR, obviously. Average Revenue per Customer.

SaaS Payments 241

SaaS Payments Metrics Payment Methods Scale 241

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. It is also useful for predicting future revenue.

Retention 80

Retention Social Media Customer Lifetime Value Acquisition 80

Subscription Flow

MARCH 20, 2024

Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing. SMEs looking for affordable payment solutions have found great resonance with the platform’s focus on reducing transaction fees and streamlining payment procedures.

Payment Services 82

Payment Services Payments Payment Solutions Payment Methods 82

User Pilot

JANUARY 3, 2023

Ready to double down on customer retention automation? Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Three of the best customer retention software to use. Three of the best customer retention software to use.

Retention 89

Retention Customer Lifetime Value SaaS Scale 89

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 73

Retention Strategy Management Churn 73

Subscription Flow

APRIL 3, 2024

Did you know that the origins of the newspaper lay in Ancient Rome, and specifically in the Acta Diurna (or the “Daily Acts”) that the Roman government used to dispatch every day to inform its citizens of any new policy or whatever else was being discussed in the Senate? It’s Emma Stone!)

Payment Solutions 59

Payment Solutions Payment Services Payment Methods Payments 59

SaaStr

JUNE 7, 2019

By: Rob Nathan, EVP, Integrated Solutions at CardConnect. Whether we want to admit it or not, payments can play a big and often unseen role in contributing to or reducing customer churn. In this article, we’ll take a look at some of the common payments obstacles faced by SaaS companies today and how they can be resolved.

SaaS Payments 173

SaaS Payments Payment Services Payment Methods Payment Solutions 173

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We start by looking at different kinds of analyses and the metrics to track and then explore some practical ways of using each of them to drive various product goals. This is the main question we tackle in this article.

Underperforming Technical Team 94

Underperforming Technical Team SaaS Churn User Experience 94

Blulogix

JANUARY 24, 2024

How to Evaluate the Total Cost of Ownership (TCO) of a Robust Subscription Billing Platform By BluLogix Team When selecting a subscription billing platform , it’s important to consider more than just the upfront cost. This may involve data migration, system integration, and configuration based on your unique billing requirements.

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

Totango

OCTOBER 25, 2022

In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure. Then we’ll examine how a customer success team is organized and how different customer success roles fit into your organizational chart.

Customer Success 94

Customer Success Scale Churn Onboarding 94

Totango

DECEMBER 15, 2020

Customer success nurtures the positive experiences of your brand, promoting repeat business and retention. In this blog, you’ll learn: Why customer success is so important. How customer success drives customer experience. How customer success drives customer experience. Understanding Why Customer Success Is So Important.

Customer Success 112

Customer Success Payments Payment Methods Payment Solutions 112

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. This may involve data migration, system integration, and configuration based on your unique billing requirements. Why Choose BluIQ by BluLogix?

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

User Pilot

JULY 24, 2023

In this guide, we’re going to highlight the nuances of SaaS marketing, walk you through its various components, and teach you how to create effective SaaS marketing strategies! TL;DR SaaS marketing is the process of launching a product, building awareness, landing customers, retaining them, and increasing their lifetime value.

SaaS Payments 67

SaaS Payments Marketing Payment Solutions SaaS 67

User Pilot

MAY 16, 2023

Real-time customer assistance helps customers overcome challenges instantly and increase lifetime value. Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers. You should use product analytics to keep up with the changing customer demands. Let’s start!

Trends 93

Trends Engagement Artificial Intelligence Machine Learning 93

Totango

MARCH 29, 2022

Having real-time data and predictive insights connected to each customer’s individual journey can go a long way to increasing a company’s understanding of how their customers are interacting with their products and organization overall.

Engagement 94

Engagement Scale Marketplace as a Service Retention 94

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. A large drop seen in just one day could cause unwarranted concern.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

User Pilot

AUGUST 10, 2023

In this guide, we’ll explore what behavior-based marketing automation is, how you can use behavioral segmentation to appeal to your target audience, and the right tools for the job. You can automate upselling prompts at key points in the journey to increase the likelihood of a customer upgrading (i.e.

Product Marketing 81

Product Marketing Marketing Churn Customer Lifetime Value 81

Totango

NOVEMBER 15, 2021

This allows you to leverage all your data by integrating it into your customer success strategy. Putting this plan into practice to make the most of customer success tool integration requires choosing the right tools. Here’s a look at eight popular tools, what they do, and how they can enhance your CS platform and strategy.

Payment Solutions 111

Payment Solutions Payments Customer Success Payment Methods 111

User Pilot

AUGUST 7, 2023

We highlight the benefits and challenges of the strategy and discuss how you can create one for your SaaS business. We highlight the benefits and challenges of the strategy and discuss how you can create one for your SaaS business. Book a demo to learn how Userpilot can help you to deliver delightful customer experiences.

Engagement 85

Engagement Social Media Scale Sales Hiring 85

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? Customer journey mapping is a part of customer journey analytics and it uses qualitative insights. To see how to use it to analyze and optimize your customer journeys, book the demo!

Underperforming Technical Team 77

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 77

Blulogix

OCTOBER 11, 2023

5 Advantages of Using the Right Automated Billing System for Subscription Businesses By BluLogix Team In the fast-paced world of subscription-based businesses, managing recurring revenue streams efficiently and effectively is essential for sustained growth and success. Subscription Billing 1. Subscription Billing 1.

Payment Features 52

Payment Features Payment Solutions Payment Services Subscription 52

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Using feature tags to understand how users interact with your core features. What is product adoption?

Metrics 82

Metrics Customer Lifetime Value Churn Retention 82