SaaStr

DECEMBER 7, 2023

Dear SaaStr: When Should I Expect New Sales Hires to Be On Target? At least by 1.5 sales cycles. And yes, that’s true today, too. You should know well before that if you are managing her or him — you’ll usually know by half a sales cycle. But if you have say a 60-day average sales cycle, and a new rep isn’t more or less on target by month 90 … or at the very least 60%-70% of the way there … she or he probably never will be.

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The Daily Egg

DECEMBER 7, 2023

In today’s fast-paced and ever-evolving business environment, the need for a versatile, efficient, and user-friendly management tool is more critical than ever. The post Flowlu Review appeared first on The Daily Egg.

Management 269

Management Business Sales 269

SaaStr

DECEMBER 7, 2023

So discounting is such a surprisingly nuanced and complex topic in SaaS. While a few leaders like Atlassian do pursue a mostly “no discounts” policy for the most part — that just doesn’t work in practice for 99% of us. As much as we’d love to have a No Discounts policy … it’s tough in practice. First, it’s often impossible to get through many procurement departments without one.

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Enterprise SaaS Pricing Sales 299

The Daily Egg

DECEMBER 7, 2023

Imagine setting up a video call for the most important investor meeting of the year and dealing with jitters, lag, and connectivity. The post Everything You Must Know About RTP Protocol appeared first on The Daily Egg.

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

Generative AI

SaaStr

DECEMBER 7, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Kicking us off is Jay Levy, Managing Partner at Zelkova Ventures. #1. What’s your most recent disclosed investment? Why did you do the deal? We recently invested in Respondology. The company provides a platform for brand and audience protection via social media comment moderating.

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Development Team Review Management Technical Review Social Media 247

Buffer Resources

DECEMBER 7, 2023

Think about five content creators you admire. Regardless of who they are, there's a common thread: consistency.  Now, consistency might sound simple, but let's be real—it's tough. I know firsthand because I struggled with it myself. Before 2019, I was a freelance writer trying to make a name for myself. I joined LinkedIn hoping for opportunities, but my sporadic and lackluster posts went unnoticed, and my online presence was, to put it bluntly, a flop.

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User Pilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business. TL;DR Data-driven insights are the conclusions reached from analyzing raw data and identifying the patterns and trends in them.

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Payment Methods SaaS Payments Data Payments 98

The Moz Blog

DECEMBER 7, 2023

Uncover 30 different types of images your local business can use online to demonstrate E-E-A-T to both Google and potential customers.

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Business 114

User Pilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? Read on to find out their key differences and how they work together to help grow your product. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints.

Management 97

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can d

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Revenue Sales Customer Success Technical Review 90

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. This is a v2.0 of my original post published on Baremetrics , converted and updated to a series of articles. The “rules” haven’t changed since last year, but we have gotten a lot of questions as to how to apply the rather generic advice in practice.

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Merchant Services Startup DevOps as a Service SaaS 90

Chargebee

DECEMBER 7, 2023

Based on a benchmark report from PwC, Finance Teams continue to spend about 30-40% of their bandwidth on data collection, quality checks, and reporting. While our customers deeply appreciate the efforts and time their finance teams invest in ensuring everything runs smoothly, we’re always looking for ways to lighten their load. That’s why today, we’re excited to showcase a few recent updates from Chargebee that will help finance teams gain greater efficiency, wrap up their work more quickly, and

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Finance Benchmarks Subscription Payment Features 75

TurnKey Labs

DECEMBER 7, 2023

Ever wondered about the true cost of leaving your offshore team’s data unprotected? Picture this: cybercrime is estimated to cost the world a staggering $10.5 trillion annually by 2025. Cybercrime is no longer a distant threat; it’s an impending financial storm.

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Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Each winning team has achieved remarkable results in one of five categories—onboarding, adoption, renewals and expansion, advocacy, and innovation—using smart, digital-first strategies powered by their ChurnZero customer success software.

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Baremetrics

DECEMBER 7, 2023

This article walks you through how to use Gusto’s integration with Quickbooks to split your payroll into categories according to SaaS best practices. An automatic sync will save you money, reduce the room for error, and speed up the monthly closing of your books. If you are using both tools already, the set up is quick and easy. Note: This post is a part of a series on organizing SaaS Chart of Accounts.

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Chargebee

DECEMBER 7, 2023

In a shifting economy, resilience is key. Adopting a subscription model offers Direct-to-Consumer (D2C) retailers an opportunity not just to weather the storm, but to chart a course for sustainable growth and long-term profitability. The term ‘subscription’ was synonymous with magazines, but now they’re just about everywhere you look.

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Baremetrics

DECEMBER 7, 2023

Automating the categorization of your recurring expenses will enable more accurate financial projections and faster closing of the books. It will also save time for your accountant that can be used for more value-adding work. This post is part of a series for SaaS CEOs and Founders on organizing SaaS Chart of Accounts. The goal of the series is to provide practical advice on organizing and automating your financial backend, which results in more accurate forecasts and a faster feedback loop thro

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Banking Outsourcing Services SaaS Payments SaaS 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Infinicept

DECEMBER 7, 2023

As a software company, you’ve put a lot of work into creating a top-notch, tailored experience for your customers. Adding payments also adds another layer to their relationship with you, their trusted service provider.

Merchant Services 52

Merchant Services Payments Payment Solutions Payment Services 52

Baremetrics

DECEMBER 7, 2023

‍ "S**t is hitting the fan", isn't a phrase I've heard regularly from customers over the years. But based on the number of requests for worst-case scenarios we've gotten from customers in the past two weeks, there's a non-zero chance you are losing sleep over this if you are a SaaS founder. As a financial modeling company, we have helped our customers navigate through tough times in the past.

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SaaS Payments Payment Services Sales Hiring Payments 52

Chargebee

DECEMBER 7, 2023

Loyalty makes the world go around – it’s the key to your personal relationships and one of the most important values for brands, too. Being a customer-centric business means nurturing your customer relationships and providing good value with every interaction. The reward for success in these endeavors is clear: customer retention. It’s well known that acquiring a new customer requires far more effort, time, and money than retaining an existing one.

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Baremetrics

DECEMBER 7, 2023

Before reading through yet another “Top-29 SaaS billing platforms” feature comparison post, decide how you want the billing tool to play with the rest of your operations stack. This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner. The benefits of a well-thought-out process includes increased visibility to your revenues, expenses, and cash flows, and a faster feedback loop to make your forecasting more operationally focused.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

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While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

Artificial Intelligence

Blulogix

DECEMBER 7, 2023

B2B Subscriptions in 2024: Embracing a Paradigm Shift with Usage-Based Pricing By BluLogix Team As the clock ticks towards 2024, a seismic shift is brewing in the B2B subscription landscape: the rise of usage-based pricing (UBP). No longer will rigid, one-size-fits-all plans and shadowy pricing structures hold sway. Today’s customers demand flexibility, transparency, and a pay -as-you-go experience.

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B2B Subscription Payment Features Pricing 52

Chargebee

DECEMBER 7, 2023

In the early days of online shopping, it wasn’t uncommon to see websites suggesting that you buy a product after buying a similar one. But while you might like your new designer T-shirt enough to want to purchase a second one in a different color, it’s safe to say you wouldn’t need another refrigerator or annual wall calendar for some time to come. Personalization has come on leaps and bounds since the dawn of e-commerce.

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Subscription Flow

DECEMBER 7, 2023

For every business, it is crucial to decide the billing model for customers. While deciding on the billing model, one must keep the affordability of customers, revenue targets, and sales in consideration so that a win-win can be crafted for both customers and retailers. Different people visit gyms. However, some of them are regular and some are irregular.

Software Review 52

Software Review Subscription Payment Features Forecasting 52

Baremetrics

DECEMBER 7, 2023

This post is part of a series for SaaS CEOs and Founders on organizing SaaS Chart of Accounts.

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

User Pilot

DECEMBER 7, 2023

One of the most pressing questions of customer success is how many customers stick around. After all, keeping all the customers you already have will be much cheaper than trying to acquire new customers. In this guide, we’ll show you the difference between renewal rates and retention rates so you know which product analytics to focus on! TL;DR The renewal rate is the percentage of customers who renew their subscriptions.

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SmartKarrot

DECEMBER 7, 2023

In a recent conversation with Elizabeth, a seasoned Managing Partner at Go-to-Market Advisors and leader of their customer success practice, we delved into the intricate world of reducing customer churn. Elizabeth, with a rich background that spans from sales to leading customer success teams and consulting, shared valuable insights and expert tips on navigating the challenges of customer churn in the ever-evolving business landscape.

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User Pilot

DECEMBER 7, 2023

Looking for a good customer segmentation tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer segmentation on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

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