Mon.Oct 17, 2022

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The Earlier, the Better: How Customer Success Compounds Your Growth with ChurnZero Chief Customer Officer Alli Tiscornia (Video)

SaaStr

If you’re only investing in sales and marketing, you’re missing a huge revenue opportunity. Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. ChurnZero Chief Customer Officer Alli Tiscornia explains why earlier is better, and how to build a CS team that scales for the future.

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What Is Shopping Cart Abandonment All About? The Complete Guide

The Daily Egg

After starting an ecommerce business, setting your website up, and incorporating all the products you want to sell, it’s time to start. The post What Is Shopping Cart Abandonment All About? The Complete Guide appeared first on The Daily Egg.

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Customers Have Windows to Deploy New Apps. Be Patient.

SaaStr

We all want to push, push, push. To make the month and the quarter. And you have to. But there’s a lot of stuff you also need to hold back on to go long. Like not pushing too hard. Many enterprise customers have narrow windows during the year when they evaluate new apps, often for budget and planning purposes. And other narrow periods where they get the resources to deploy a new app and manage the often significant business process change involved.

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What Is Ecommerce Product Photography All About? The Complete Guide

The Daily Egg

Having an amazing product is only half the battle when it comes to selling online. Without good imagery of it, your customers. The post What Is Ecommerce Product Photography All About? The Complete Guide appeared first on The Daily Egg.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Quick Guide to SDR Compensation

Predictable Revenue

Learn how to keep your outbound sales team motivated to reach quota with this step-by-step guide to building an effective SDR compensation plan. The post Quick Guide to SDR Compensation appeared first on Predictable Revenue.

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RevOps as Change Management Leaders: a 7-Part Strategy

Sales Hacker

Revenue growth requires modern organizations to adapt and change with our current complex landscape. We’re in a post-pandemic recovery, looking down the barrel at an economic recession, with growing inflation. Adaption is more critical now than even two years ago. “In life, change is inevitable. In business, change is vital.” – Warren G. Bennis.

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Microsoft Ignite in the rear-view mirror: What we learned

IT World

Microsoft this year treated its big Ignite event as more of a marketing presentation than a full-fledged conference, offering up a variety of announcements that affect Windows users, as well as large enterprises and their networks. (The show was a hybrid affair, with a small in-person option and online access for those unable to travel. I "attended" online.

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Episode 46: Job Seeking Part 2

Sales Hacker

Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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Apple hits the brakes on plans to use Chinese memory chips

IT World

Apple won’t use Chinese-made NAND flash memory in its forthcoming iPhone models, in an apparent response to tighter US export controls affecting the supply chain, according to a report published today by Nikkei Asia. The company had planned to begin using memory chips made by YMTC “as early as this year,” according to the report , and had already completed a lengthy process of certifying that chipmaker’s products for use in the iPhone.

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Mastering Apache Airflow® 3.0: What’s New (and What’s Next) for Data Orchestration

Speaker: Tamara Fingerlin, Developer Advocate

Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.

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How to Get Phone Numbers for Cold Calling (6 Smart Ways)

CloseSaaS

Not sure how to find phone numbers for B2B cold calling? Don’t buy a list!

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Why sustainable tech is becoming a top initiative for execs

IT World

Sustainable technologies can increase the efficiency of IT services (and boost overall enterprise efficiency) using technologies such as traceability, analytics, artificial intelligence and renewable energy — and the issue is now a top 10 initiative for CEOs, CIOs, and other top executives, according to a new report by research firm Gartner. Gartnes found that the issue of sustainability traverses all of the strategic technology trends for 2023.

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Top Paper Products Considered to Be Global Commodities

SaaS Metrics

Paper goods are a necessary aspect of modern life. They have many applications, from packing to wrapping to printing. There is a wide range of paper goods on the market, making the paper sector both sizable and intricate. Due to this, it may be confusing to choose which paper product is best. Read more. The post Top Paper Products Considered to Be Global Commodities first appeared on SaaS Metrics.

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How to choose the best Android phones for business

IT World

Android dominates smartphone usage throughout the world — in every region except North America and Oceania. Thus, businesses in many regions are likely to support and issue Android devices to employees as their mainstay mobile devices. Even in areas where Apple’s iPhone dominates or is comparable in market share, businesses are likely to support or issue Android devices at least as a secondary option.

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Agent Tooling: Connecting AI to Your Tools, Systems & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.

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Key Benefits of Tracking Your Employees’ Time

SaaS Metrics

Having the right tools in place to measure employee productivity is a must for any organization. It’s the only way to know how your team is spending their time, whether they’re focusing on the right tasks, and if you’re getting value out of their work. Every company has different needs. Maybe you. Read more. The post Key Benefits of Tracking Your Employees’ Time first appeared on SaaS Metrics.

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Oct 17 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high-levels of product utilization, and enables true business value attainment.

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What Is Account Mining? What Are the Top Account Mining Strategies?

SmartKarrot

Account mining has been an age-old, reliable method for helping businesses derive and extract as much revenue as possible from existing accounts. Recent studies have shown that the probability of selling to a new customer is only 5% to 20% , while the probability of selling to an existing customer is up to 70%. Therefore, utilizing account mining to drive growth and increased revenue from existing accounts can be extremely effective and beneficial for your business in the long run.