Tue.Sep 20, 2022

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What is Customer Enablement? A Quick Guide for B2B & SaaS

Totango

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales.

B2B 88
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Dear SaaStr: How Can I Make Sure My Board Doesn’t Fire Me?

SaaStr

Dear SaaStr: How Can I Make Sure My Board Doesn’t Fire Me? Founders are often guarded toward most VCs. Perhaps they should be. That’s a different, and longer conversation. And one thing founders tend to worry about is — can I be fired by my investors? First, it’s tough to be truly fired if you control the majority of the board, voting shares, et c.

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Asana vs. Jira

The Daily Egg

When it comes to project management software, you have plenty of options. Asana and Jira offer capable platforms to manage your tasks, The post Asana vs. Jira appeared first on The Daily Egg.

Software 298
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Want to Survive the Recession? Focus On These SaaS Metrics

Sage Intacct

Surviving and thriving in business regardless of external financial conditions might sound too good to be true. SaaS is a highly competitive industry, and even the top players in the market can have their good fortune reversed if they aren’t constantly vigilant.

Metrics 122
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The Next Evolution in Subscriptions and Recurring Payments

Rise to the next level of recurring revenue. Discover how recurring payments are reshaping industries beyond simple subscriptions, driving a $1.5 trillion market. Learn the crucial strategies for building scalable, secure, and seamless recurring payment infrastructure to boost customer retention and fuel growth.

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Android's underappreciated design revolution

IT World

Over the past couple years, those of us who pay close attention to mobile-tech matters have been watching a whole new paradigm of design shape up right before our overly moist eyeballs. And you know I have to be talking about something important here, 'cause I'm using big words like "paradigm" and, erm, "eyeballs." The subject in question is something core to the Android experience — particularly for anyone who's palming a Google-made Pixel phone , where the core Android software exists in its m

Mobile 116

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Customer Onboarding Process: How to Get New Customers to Adopt Your SaaS Product

User Pilot

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. In this article, we’re going to break down exactly what it takes for your customers to start getting value from your product – and therefore boost adoption. Ready to get started? Let’s get into it! TL;DR. A customer onboarding process describes all the activities required for a user to experience value from your product (whether they’re new customers or experienced u

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Q4 Pipeline Tactics: How to Unstick Your Deals NOW

Sales Hacker

Everyone wants to have a Q4 (whether you’ve worked deals all year or started working a new territory last month). Picture this: last month, you had a great discovery call. Your champion ate up every word. Now, you haven’t heard from them in weeks. If you’re tired of refreshing your inbox, join Michael Grinberg to learn how you can unstick your Q4 deals NOW.

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Windows 11 22H2: Small but welcome changes

IT World

After years of twice-annual Windows 10 feature updates, the yearlong wait for the first feature update to Windows 11 has seemed especially lengthy. But Windows 11 version 22H2 is here at last. (The “22” stands for the year 2022, and “H2” means it’s being released in the second half of the year.) Unlike the frequently released quality and security updates, which fix bugs, plug security holes, and occasionally add a feature or two, feature updates typically add a host of new features to the OS, so

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Remote Retreat Ready: How to Plan a Company Retreat (+Ideas)

CloseSaaS

Planning a remote company retreat can seem overwhelming. We're about to break down the goal of a team retreat & how to plan one successfully.

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Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

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Slack launches new Slack Canvas tool at Dreamforce 2022

IT World

Slack has announced the launch of its new Slack Canvas tool, a brand new digital surface that allows teams to capture and store information directly inside their workspace. The announcement was made at this year’s Dreamforce conference in San Francisco, 14 months after Salesforce announced it had completed its $27.7 billion acquisition of the messaging platform.

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How to Make a Major Career Jump with Brandon Barton

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Brandon Barton , CEO of Bite and a hospitality tech entrepreneur and expert. Join us for a fantastic conversation about how to make the jump into a technology career from a non-tech career. powered by Sounder. If you missed episode 217, check it out here: What it Takes to Lead 1,200-Person Company like ZoomInfo with Tim Strickland.

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How Taking Ownership Refines Your Leadership Over Time with Tony Fisher

30 Day Leadership

In this episode, best-selling author and leadership coach Nils Vinje speaks with Tony Fisher, VP and Senior Director of Customer Success, and SaaS Director at Centercode. Podcast highlights: 0:25 - Tony's background - Tony explains his role at Centercode. 2:24 - Platform and process combination - Tony explains a concept not seen often in the CS world. 6:00 - First leadership position - Tony's leadership position was an organic growth into his role. 8:04 - Organic growth principles - What has hel

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Enterprise Sales Guide: Process, Sales Cycle, Strategies & More

CloseSaaS

Enterprise sales is the sales process you use to sell to large companies. Learn strategy tips for enterprise sales and how to get started.

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Harness the Full Power of Integrated Payments to Drive Revenue

Your payments integration is more powerful than you think. In today’s complex business landscape, treating payments as just a software feature is a missed opportunity for significant growth and customer acquisition. With the right partner, payments can become a strategy that leads to competitive advantages. Designed for software leaders, this playbook outlines how to harness the full power of a payments strategy to drive substantial revenue and enhance the overall customer experience.

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Carrier Update: Rail Strike, West Coast Ports, OSM Worldwide 20th Anniversary

OceanX

Rail Strike. There is a simmering situation at present involving the railroads and their labor unions, which is casting a shadown on the supply chain as we approach Q4. After failing to reach an agreement this past weekend, railroads are announced contingency plans for a controlled shutdown as early as 9/16. With about 28% of U.S. freight movement hanging in the balance, the string would be felt rather quickly if this is not avoided.

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Would your customer do the trust fall with you?

ChurnZero

This is a guest article by Srikrishnan Ganesan , CEO and co-founder, Rocketlane. Our brains rely on memory to build expectations and trust. As a Customer Success professional, how can you provide positive memories in a consistent way? At Propel, Rocketlane’s annual global conference for customer onboarding and implementation professionals, Customer Success expert and principal consultant at Service Excellence Partners, Ed Powers, talked about how we can create ideal, favorable customer experienc

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[WEBINAR REPLAY] How to build a culture of security in your software development teams

Audacix

Building a culture of security in you software development teams is not an easy task, but its crucial if you want to minimise the chances of unforeseen cybersecurity disasters and unfortunate media appearances. This webinar replay will help you understand the processes and application security controls that you have to put in place to build a best-practice, sustainable and scaleable application security structure: Watch the application security webinar now TL;DW If you don't have 40 minutes to s

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Sep 20 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success – West Location: Remote, United States Organization: UiPath As a Director of Customer Success, you will be responsible for the execution of the UiPath GTM strategy to ensure over-achievement of the revenue targets and business objectives. Hire, onboard, develop and mentor a Regional Customer Success team with focused field engagement with customers and prospects.

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Is Your Test Automation Keeping Up With Your Codebase?

Codebases evolve rapidly, and your test automation should keep pace. However, many teams struggle with brittle scripts and growing test debt, which hinder delivery and increase risk. This guide illustrates how engineering leaders leverage AI to enhance the resilience and scalability of testing. You will discover how AI can automatically generate and maintain test cases, adapt to changing applications, and identify high-risk areas before problems reach production.

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Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?

SmartKarrot

Enterprise software in saas is a segment that can be incredibly challenging for many enterprises to navigate. There are vast product and size options available for enterprise software in categories, industries, and verticals, just to name a few. This is why it is essential to know how the sector has categorized products and where these classifications are derived.