Totango

NOVEMBER 10, 2020

A key component of creating customer success is working with your customer to identify and organize mutual goals into a standardized customer success plan. Outcome success plans focus on capturing mutual objectives, documenting the steps toward achieving them, and sharing information between both clients and your own internal teams—driving interconnectivity and displaying progress through one easily accessed live portal.

Customer Success 119

Customer Success Software Review Benchmarks Engagement 119

SaaStr

NOVEMBER 10, 2020

Let’s take a look at 3 recent transactions and valuations in SaaS around $1.5 billion – $2 billion: Coupa acquired Llamasoft for $1.5 billion, 18 years after founding, at $100m ARR. Adobe acquires Workfront for $1.5 billion, 19 years after founding, at $200m ARR. and. Hopin raises $175m at a $2 billion valuation, less than 12 months after founding, at “just” $20m ARR.

SaaS 321

SaaS Cloud Acquisition Revenue 321

Predictable Revenue

NOVEMBER 10, 2020

CEO and Founder of Close, Steli Efti, explains some of the strategies that companies can implement to successfully traverse the crisis, while maintaining an effective sales team. The post Selling in a Crisis: Navigating Through Hard Times appeared first on Predictable Revenue.

Strategy 264

Strategy Revenue Sales 264

Neil Patel

NOVEMBER 10, 2020

Getting verified on social media is one of the first steps to building a successful social media marketing strategy. Whether it’s your personal account, your business account, or both, getting that little checkmark next to the profile name is massively important. And not so that you look like one of the ‘cool kids.’ A verified social media account provides instant social proof and credibility when anyone looks up to you or your company online.

Social Media 143

Social Media Branding Payment Features Government 143

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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

Payments

Nimble - Sales

NOVEMBER 10, 2020

We’re honored to announce that we’re now offering a free one-year license to all veterans and active-duty members who have served in the United States military! The Nimble team admires and respects the loyalty, dedication, and sacrifice of the U.S. service members and wants to support their entrepreneurship. Nimble believes that the gained skills from active-duty […].

Entrepreneurship 127

Entrepreneurship 127

Nimble - Sales

NOVEMBER 10, 2020

We got inspired by Lifehacker’s How I Work series and decided to ask some of our dear customers why and how they have been using Nimble. Please meet Mike Wittenstein, a Consulting Agency founder who has been using Nimble for four years. Mike recommends using the Nimble Prospector browser extension to prospect on LinkedIn and […]. The post I’m Mike Wittenstein, a Consulting Agency Founder, and This Is How I Use Nimble CRM appeared first on Nimble Blog.

Consulting 113

Consulting 113

Point Nine Land

NOVEMBER 10, 2020

If you’re an early-stage SaaS startup, still in the process of getting to Product/Market Fit, or doing your first experiments to attract and convert leads, you shouldn’t worry too much about customer lifetime value (LTV or CLTV) and related metrics. Sooner or later, you have to develop a good understanding of your LTV, though, since your LTV determines how much you can spend on acquiring a customer.

Outsourced Development 97

Outsourced Development Customer Lifetime Value Churn Forecasting 97

Nimble - Sales

NOVEMBER 10, 2020

We got inspired by Lifehacker’s How I Work series and decided to ask some of our dear customers why and how they have been using Nimble. Please meet Mitchell Levy, a Global Credibility Expert who helps business professionals to establish their expertise by ghostwriting books and running Amazon bestseller campaigns. Name: Mitchell Levy Company Name: […].

Business 109

Business 109

CloseSaaS

NOVEMBER 10, 2020

High Velocity Sales can help you get a more streamlined solution for your inside sales team while speeding up the entire sales process. Here are four best practices that will help you get the most out of it.

Sales 52

Sales 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Nimble - Sales

NOVEMBER 10, 2020

We got inspired by Lifehacker’s How I Work series and decided to ask some of our dear customers why and how they have been using Nimble. Please meet Shane Barker who helps companies to grow their revenue with digital marketing strategies. Shane has been using Nimble for a little over a year now to manage […]. The post I’m Shane Barker, a Brand and Influencer Marketing Consultant, and This Is How I Use Nimble CRM appeared first on Nimble Blog.

Consulting 81

Consulting Branding Marketing Strategy 81

Chargebee

NOVEMBER 10, 2020

Subscription-based businesses need to handle real-time changes based on customer demands throughout the subscription lifecycle.

Enterprise readiness 52

Enterprise readiness Enterprise Revenue Subscription 52

SmartKarrot

NOVEMBER 10, 2020

There was a time when large organizations were built solely depending upon the product-centric approaches. But as the customers have evolved, companies are slowly shifting towards a customer-centric approach. Product centric vs customer centric approach is the biggest dilemma that modern companies find themselves dealing with. These two approaches are the two sides of the same coin.

Underperforming Technical Team 21

Underperforming Technical Team Business Customer Lifetime Value Marketplace as a Service 21

Baremetrics

NOVEMBER 10, 2020

2020 has turned in to one of the most unusual years of my life, for both the obvious reasons but also for reasons I definitely wasn’t expecting at the start of the year. After 7 years of work building this little company, Baremetrics has a new home. I won’t bury the lede here. In our usual transparent fashion, I’ll lay out all the top-level bits everyone’s interested in, then I’ll dive in to how we got here!

Technical Review 145

Technical Review Software Review Payment Solutions Payments 145

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SmartKarrot

NOVEMBER 10, 2020

Role: VP, Customer Success Location: Pasadena, CA, US Organization: Bluebeam, Inc. As a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn. Lead a current team of Technical Support Specialists, Professional Services, and Customer Training staff to maximize our customer’s ROI from Bluebeam solutions while evolving and building

Customer Success 10

Customer Success Scale Technical Support Government 10

SaaStr

NOVEMBER 10, 2020

A day of content so good, we added another full day! Our Roundtable Sessions are now live and available to add to your schedule from the SaaStr Scale Agenda. . Join us on Tuesday, December 8th for a full day of interactive Roundtable and Networking Sessions across three tracks – Marketing, Sales, and Product / Customer Success – before the keynotes the next day. .

Scale 239

Scale Scaling Sales Hiring Consulting 239

Intercom, Inc.

NOVEMBER 10, 2020

Customers expect a seamless and personalized experience at every point of their journey, but managing all of these interactions across different channels, teams, and tools can often be difficult and inefficient. According to research, more than two-thirds of people waste up to an hour a day navigating between apps at work – which equates to almost 32 days a year.

Scale 104

Scale Mobile Engagement Metrics 104

Sales Hacker

NOVEMBER 10, 2020

Subscribe to the Sales Hacker Podcast. We’re on iTunes. And on Stitcher. Show Agenda and Timestamps. Show Introduction [00:02]. Who is AJ Bruno and what is Trendkite? [2:00]. How to know when you’re ready to be an entrepreneur [9:26]. The key inflection moments along a journey of growth [14:25]. Figuring out customer centricity [18:55]. The acquisition process [21:55].

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

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Revenue

Neil Patel

NOVEMBER 10, 2020

Every client that I work with has his or her own unique problems, but they all have one thing in common. Can you guess what it is? Regardless of industry, size, or even the person’s position within the company, everyone uses email and wants to know how to write email that customers open. Despite the rise of social media, forums, and mobile chat apps, email remains one of the most popular forms of communication in the world.

Social Media 145

Social Media Entertainment Mobile Communication 145