User Pilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your retention analytics needs. Cohort analysis : Analyze retention trends using cohort tables.

Retention 52

Retention Software Review Technical Review Systems Review 52

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Book a demo now if you want to improve retention in your company and increase revenue.

Retention 95

Retention Social Media Customer Lifetime Value Churn 95

User Pilot

NOVEMBER 29, 2023

Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Developing strategies to reduce churn and increase customer lifetime value.

Retention 89

Retention Customer Lifetime Value Churn Outsourced Development 89

User Pilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. It’s a key metric for assessing customer satisfaction and retention. Understanding why customers churn is crucial for retention strategies.

Churn 52

Churn Retention Software Review Metrics 52

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. This article breaks down different customer retention models and how they can help your SaaS growth efforts.

Retention 86

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 86

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development. Book a demo to give it a try.

Customer Success 71

Customer Success Retention Software Review Customer Lifetime Value 71

SaaStr

OCTOBER 24, 2022

Developers act, think, and behave differently than your average customer. As an API-first company, WorkOS focuses on selling primarily to developers. Doing Business with Developers. Developers haven’t typically been the buyers in enterprise software, so why should you build for developers?

Underperforming Technical Team 180

Underperforming Technical Team Outsourced Development Development Part-Time VPE 180

User Pilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time.

Trends 88

Trends SaaS Technical Review Retention 88

User Pilot

JANUARY 14, 2024

Let’s check out 11 predictions on product management trends in 2024. This will include the use of predictive analytics to forecast user behavior trends. More organizations will try to develop the product ops function to streamline the product management process. What does 2024 have in stock for product managers ?

Artificial Intelligence 78

Artificial Intelligence Trends Technical Review Management 78

User Pilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers.

Trends 79

Trends Artificial Intelligence Social Media AI Search 79

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Here are 12 predictions and trends your team can take advantage of now to make a big impact this year. A few common themes emerged. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Sales Hiring Scale 98

User Pilot

MAY 31, 2024

SaaS dashboards typically include metrics related to product performance, financials, marketing, and customer success, such as user engagement, revenue, customer acquisition and retention, and customer satisfaction. You can add up to 30 reports like trends, funnels , user paths , retention curves, and text blocks.

Metrics 91

Metrics SaaS Retention Trends 91

User Pilot

OCTOBER 18, 2023

Are you looking to enhance your SaaS customer retention rates and keep your business thriving? In a nutshell, it comes down to two key steps: investing in top-notch customer retention software to boost user engagement and combat churn, and adopting a comprehensive array of customer retention strategies and tactics.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

Subscription Flow

DECEMBER 18, 2023

However, we have come up with some different subscription box trends that you can follow for Christmas 2023. It has been a subscription box trend throughout this year and businesses multiplied their sales and revenue with personalized subscription boxes. Also Read: Boosting Subscription Box Subscriber Retention – The Best Practices 4.

Subscription 81

Subscription Payment Features Trends Social Media 81

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Baremetrics

OCTOBER 9, 2021

What can you do to reverse this trend? Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Neil Patel

FEBRUARY 19, 2021

If only you could predict what’s shaping business trends, or what your clients need, you could plan and grow your company, right? The more you know about market trends, the better you can leverage them to your advantage and get a head start on your competition. Here are the ten key trends influencing entrepreneurs this year and beyond.

Entrepreneurship 144

Entrepreneurship Payment Methods Trends Payment Services 144

User Pilot

FEBRUARY 9, 2023

It can lead to greater customer retention and satisfaction in the long run. You can also try sending microsurveys and performing behavioral segmentation to detect event trends. It can eventually lower customer churn and increase your customer retention rate. You will also know how to track and use it for your SaaS business.

Retention 87

Retention Machine Learning Artificial Intelligence Trends 87

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 58

Retention Software Review Technical Review Scale 58

User Pilot

MAY 13, 2024

Let’s go over 8 SaaS dashboard examples based on different goals and use cases: SaaS metrics dashboard monitors overall product health by tracking user and company activity, feature engagement, and user retention. Trends of active users and companies. User retention analysis. Conversion trends. Time to activation trend.

Metrics 86

Metrics SaaS Acquisition Retention 86

Totango

APRIL 13, 2021

Distinguishing gross retention vs. net retention can provide deeper insights into your success metrics. What Is Gross Retention? Let’s start with gross retention. However, in this context, we’re focused on revenue retention. What Is Net Retention? Learn what these KPIs tell you.

Retention 71

Retention Churn Revenue Metrics 71

Intercom, Inc.

APRIL 13, 2022

We surveyed almost 300 support leaders across a range of industries including software, finance, retail, and education to discover the key trends emerging in the customer support space. Below, we’ll explore the key trends and share tips on where to invest your resources. So start looking for underlying trends and themes.

Trends 118

Trends Scale Customer Support Scaling 118

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Automation of onboarding flows and repetitive tasks are other ways to reduce customer support costs and increase retention. Should you follow customer onboarding trends? If you’re after the answer to this question, then you’re in luck.

Onboarding 76

Onboarding SaaS Payments Trends Payment Methods 76

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 97

Retention Technical Review Software Review Churn 97

User Pilot

JANUARY 16, 2024

It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. There are several reasons why companies should invest their resources in developing robust client onboarding processes. This leads to increased customer loyalty and retention.

Onboarding 73

Onboarding Retention Scale Engagement 73

BrightBack

JUNE 13, 2019

We published the results of our Customer Retention Survey. Where does this leave customer retention strategy ? We asked 300+ CEOs, founders and executives across 28 industries about their customer retention objectives, and what tactics they're using today and plan to use in the future. Download the report here.

B2C 56

B2C B2B Retention Trends 56

Totango

JANUARY 26, 2021

What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other. Retention rate represents how many of the same group of customers you kept over the same time frame. number of churned customers / total number of customers.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Baremetrics

MAY 26, 2021

This is true for most businesses, although good customer retention may look different depending on your industry. However, most people focus their marketing on attracting new clients, forgetting that client retention also contributes to sales growth. It is a simple way to work towards greater customer retention.

Retention 71

Retention Construction Churn Customer Support 71

SaaSX

FEBRUARY 11, 2020

In 2020, your data has never been safer or easier to use, emerging trends have never been more exciting, and we’ve never been more connected to the people around us. Here are the 8 biggest SaaS trends of 2020. Many of 2020’s trends thus far have been heavily influenced by developments in related industries.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. The post Five hiring trends for Customer Success professionals to know in 2023 appeared first on ChurnZero.

Trends 52

Trends Customer Success Headcount Scale 52

SaaStr

JULY 25, 2023

It provides insights into the latest trends, best practices, and networking opportunities in the SaaS space. The event brings together developers, architects, and IT professionals to explore the latest AWS developments.

ChatGPT 224

ChatGPT AWS SaaS CTO 224

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

SaaStr

MARCH 1, 2024

Base10 is interested in mega-trends that change how people live and work in the next ten years. We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. In the application layer for startups, many face challenges that boil down to retention.

Generative AI 240

Generative AI Outsourcing Services AI Software Review 240

Totango

AUGUST 29, 2019

Apply a few key customer retention optimization strategies to build deep, lasting customer relationships. Why Retention Matters. Retention is a result of the customer experience. When practicing customer retention optimization, keep in mind that the success of your clients is the success of your company. Be Proactive.

Retention 87

Retention Strategy Customer Lifetime Value Churn 87