User Pilot

JULY 28, 2024

Interested in retention specialist roles? In this guide, we’ll explore the ins and outs of retention specialist roles through detailed job descriptions and handy templates. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

User Pilot

JULY 28, 2024

Understanding the salary landscape for retention specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Let’s get started! Let’s get started!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of retention specialists is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a retention specialist.

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. SMB SaaS companies tend to have higher churn rates due to their lower demand and less sophisticated needs. of purchases over 12 months) X (Retention time (in years)). While buyers are doing their due diligence, they’ll need to see clean financials. Transferability 2.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. These would typically involve the following: Establish a dedicated risk-management team: Risk management is a full-time job.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Tom Tunguz

AUGUST 11, 2014

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. I’ve been fortunate to meet two experts from McKinsey’s SaaS practice: Monica Adractas who is now head of customer retention at Box and Brian Stafford, a partner.

Customer Success 100

Customer Success SaaS Payments Payment Services Development Team Review 100

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. Review stage (BoFu). Collaborate with the sales team to generate high-quality leads and boost revenue directly. Cultivate customer relationships through personalized messaging (promoting loyalty and retention).

B2B 105

B2B Development Team Review Software Review Marketing 105

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. This often includes leading implementation, customer success and customer support teams.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

MAY 4, 2023

Further, two-thirds of companies (66%) with an online community say it has a positive “impact on customer retention.” As the customer enablement team lead, I oversaw this initiative alongside our community manager, Branden Maue. This has been highly effective for product development, so we took a similar approach with the community.

Development Team Review 98

Development Team Review Technical Review SaaS Scale 98

CustomerSuccessBox

FEBRUARY 2, 2022

As a result, once due diligence is finished and contracts are signed, customer success teams are frequently in pandemonium. Customer success teams work tirelessly to comprehend and manage the impact on their own customers, as well as acquired and mutual customers. Customer success is around people first and foremost.

Acquisition 52

Acquisition Development Team Review Systems Review Customer Success 52

Neil Patel

AUGUST 16, 2021

Hack #1: Lead generation starts at home—review your homepage messaging. Since the homepage receives a tremendous amount of traffic, don’t you think that reviewing andadjusting your homepage messaging might help you generate more leads? Hack #4: Specialize: Separate your lead generation team from your sales team.

Strategy 145

Strategy Social Media Underperforming Technical Team Development Team Review 145

Payrix

APRIL 2, 2024

Your single seller model, the individual or the team that’s going to be selling software plus payments, they’re going to enjoy having that type of value added service that they can talk about during that single sales process,” says Andy. So those are a few ways to think about the cross sell thereafter,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

ChurnZero

OCTOBER 22, 2020

This article will cover the reasons to give pause before undertaking the complex development of a Customer Success platform. . If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. If your Marketing team required a marketing automation platform, they’d simply buy HubSpot.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

SaaStr

SEPTEMBER 12, 2019

At Twilio, I think my entire job there my first two years was throwing t-shirts at people, because everyone had a Twilio t-shirt I think in the developer community in 2010, and that was our marketing strategy. Its product drives the acquisition, retention and expansion. I have a team of people who work on numbers. But it worked.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

OpenView Labs

APRIL 22, 2019

It’s a structured way to develop a set of hypotheses across marketing & product experiences that are informed by what you know about your customer and your business. The ability to communicate with and collaborate with other teams in the organization (especially product & marketing). Buy-in from the executive team.

Development Team Review 68

Development Team Review Scale Sales Hiring Acquisition 68

ProfitWell

OCTOBER 14, 2019

But the way Hiten talks about how he builds a remote team did a lot to alleviate my doubts. Going remote requires a shift in how teams traditionally interact. The mechanisms that make these actions easier when working in an office don’t exist for remote teams. I’m still a bit skeptical. Subscribe and Listen.

Development Team Review 72

Development Team Review Technical Review Communication Leadership 72

ProfitWell

DECEMBER 6, 2019

The traditional approach to SaaS growth involves building a product, then hiring a sales team to sell the product. Product-led growth is a bottoms-up approach in which your company develops a methodology that enables people to discover and adopt your product on their own. Keeping retention high through product satisfaction.

Scale 68

Scale Development Team Review Traceability Software Review 68

OPEXEngine

APRIL 5, 2022

Yet there are elements of the PLG model that make it difficult for some companies to generate the conversion and long-term retention they need to succeed. See enough patterns and the organization develops expertise, which influences product development in a virtuous cycle. It makes companies really smart.”.

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

ProfitWell

JANUARY 7, 2020

You’re building trust and this trust can lead to good things down the road, like higher retention and less churn. Helps you develop higher quality products. You’ll be more attentive to their needs and they will appreciate your diligence in helping them. This builds rapport that will increase retention and threaten churn.

Pricing 52

Pricing Development Team Review Software Review Technical Review 52

OpenView Labs

JUNE 25, 2019

This includes expenses like ad spend, creative development, and commissions along with more substantial overhead expenses such as salaries and rent. While CAC is accepted as a cost of doing business, it should not be a blank check for your sales & marketing team. Benchmarking: CAC Payback Goals.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Scale 118

Scale Banking Technical Review Software Review 118

OpenView Labs

OCTOBER 3, 2019

As the company’s first marketing hire, it was my responsibility to build out the marketing strategy and team from scratch. Perhaps just as important as being the first marketing hire, I was also the first remote member of Trello’s executive team. Today, my team is distributed all across the U.S., Better Employee Retention.

Development Team Review 45

Development Team Review Technical Review Interviewing Social Media 45

OpenView Labs

AUGUST 20, 2019

Pri Carr leads SurveyMonkey’s business strategy, operations and corporate development teams, and Jordan Nolff heads up the company’s monetization and pricing strategy. With all these flags raised, the team moved on to the second step in the process—validating the hypothesis. Validating the Hypothesis.

Pricing 42

Pricing Development Team Review Technical Review Software Review 42

SmartKarrot

NOVEMBER 17, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Voxie As a Head of Customer Success, you will mentor and inspire a team of high-performing Customer Success Managers. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Apply here: [link].

Customer Success 19

Customer Success Development Team Review Systems Review Headcount 19

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Development Team Review Software Review Scale 19

SmartKarrot

FEBRUARY 15, 2023

diligently keep track of every CS tool action. Develop, train, and coach the squad while maintaining team rhythm. A varied set of remote-first employees should be recruited, trained, and given opportunity for ongoing growth and professional development. First-level support for accounts that are owned.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

FEBRUARY 24, 2023

Taking care of level 1 escalation requests, offering entrepreneurs options to reduce churn, or elevating the matter to a Senior CSM and producing complaint summaries for management review. Consult our Investor Relations team. The operations team and I work together to set up a SOP, but the CSM is still in charge of maintaining it.

Customer Success 19

Customer Success Development Team Review Systems Review Sales Hiring 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Technical Review Development Team Review Systems Review 19

SmartKarrot

SEPTEMBER 20, 2021

Role: Customer Success Manager Location: Remote, United States Organization: EZ Texting As a Customer Success Manager, you will drive upsells & retention revenue through an existing customer portfolio. Diligently input and update prospect and client information in the CRM.

Customer Success 3

Customer Success Technical Advisors Development Team Review Technical Review 3

SmartKarrot

JUNE 25, 2021

Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Partner with the CS leaders to recruit, develop, and train their teams.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

SmartKarrot

MAY 25, 2021

Responsible for conducting customer-facing Solution Reviews to communicate services performance, discuss and resolve services issues, and help customers meet their business goals. Partner with the CS leaders to recruit, develop, and train their teams. Drive portfolio-wide CS & retention training and learning culture.

Development Team Review 10

Development Team Review Customer Success Sales Recruiting Outsourced Development 10

SmartKarrot

FEBRUARY 24, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: Spring Health As a VP of Customer Success, you will work alongside the CRO in formulating and executing on the high-level customer success strategy and plan required to ensure that the team exceeds its KPIs and the company exceeds its goals.

Development Team Review 10

Development Team Review Customer Success Technical Review Outsourced Development 10

SmartKarrot

JUNE 29, 2020

The primary role is to support the client services team with technical support and resolving and escalating Incidents and Service Requests within agreed SLAs. Conduct regular business review meetings with key accounts. Partner with CS Leaders to understand their teams, business units, and goals.

Technical Review 10

Technical Review Customer Success Development Team Review Technical Support 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

SEPTEMBER 15, 2021

It has to trickle down from the C-suite and might be amplified by the CS Leadership team to start top-down and ensure everyone to be on the same page. Having a seamless alignment within the teams is the key here,” says Dasgupta. Finally, the practitioners interacting with the customer is the team and the culture of the team is vital.?Most

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

SmartKarrot

JUNE 2, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: Diligent Corporation As a Director of Customer Success, you will lead Customer Success practice for the BoardEffect brand in AMER, EMEA, and APAC regions, with a focus on building strong, trusted customer relationships.

Customer Success 10

Customer Success Technical Review Development Team Review Systems Review 10