FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Across markets, companies were “taking big data sets and visualizing them in interesting ways to create user experiences.” They have dimension, they have shape, they have personality.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. billion in revenue from Google Ads alone the year before. This is your opportunity to personalize the redirect path as much as possible.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

User Pilot

MARCH 23, 2023

The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Create a personalized onboarding flow to help users reach the Aha! Meanwhile, the goal of reducing revenue churn is to maintain a stable revenue stream.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. The period refers to a month or year depending on which payment option you offer or which of them is more popular. And the process usually requires lots of time, research, and high concentration on data.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 157

Scale Sales Payment Methods Merchant Services 157

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights. What does the term UX analytics stand for?

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Intercom, Inc.

MAY 3, 2018

If Rohini’s team is making changes to the UI or the front end, they can test quickly and easily, but because their core product is payments-based, much more rigor is required compared to your typical software product. Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

Healthcare 116

Healthcare AI Payments Enterprise 116

User Pilot

FEBRUARY 10, 2023

The four main types of customer intelligence data. Seven ways to act on intelligence data to improve your product experience. TL;DR Customer intelligence (CI) is the insight you gather from analyzing customer data and feedback. It enables businesses to make data-driven decisions. Build data-driven loyalty programs.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. How are we going to do that?

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

OpenView Labs

NOVEMBER 30, 2021

The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years. The new data reveals a similar picture for private SaaS startups. . This is most visible among publicly traded companies.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. What was the first thing you bought online? Jump to highlights. But sign-ups went down.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

Baremetrics

JANUARY 17, 2022

Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. But if they succeed, they may connect with leads better and get a considerable extra replenishing of the revenue.

Management 95

Management Payment Solutions Scale Payment Methods 95

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

CustomerSuccessBox

JULY 11, 2022

Perhaps they changed course, entered a new industry, or simply encountered problems with generating enough revenue and had to reduce expenses. Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. Step 2: Learn from the Churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The data is based on analysis of membership trends for a gym/country club in the US. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. How Revenue Grid enables smarter selling. powered by Sounder. What You’ll Learn.

Scale 104

Scale Payments Technical Advisors Sales Recruiting 104

FastSpring

JANUARY 8, 2019

But when it comes to digital businesses where all transactions and fulfillment take place online, there’s a whole new set of terms you need to know in order to keep up. But don’t worry, we’ve created an ecommerce glossary that includes all the terms and concepts you need to know to have a successful digital business. Affiliate links.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The data is based on analysis of membership trends for a gym/country club in the US. The graph shows how payment plans impact usage. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

AUGUST 4, 2023

I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. We tried to figure out how to broaden our own events at Sales Hacker, organizing Sales Stack and Revenue Summit.

Scale 63

Scale Sales Hiring Sales Payments 63

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 160

Scale Sales Recruiting Scaling SaaS Payments 160

Stax

MARCH 14, 2024

Combine different techniques like surveys, interviews, and observation to gather a comprehensive understanding of the market. Each method provides unique insights that can help inform your decisions. These are the fees your business pays to process non-cash payments and they can add up fast.

Payment Methods 68

Payment Methods Payment Services Payment Solutions Payments 68

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. All of your data has to be right. All of the cool ideas that you had, you would get really clear feedback about what was going on, but if it was a good idea, it would really move the needle in revenue and volume. Want to see more content like this?

Acquisition 138

Acquisition Software Review Payment Methods Marketplace as a Service 138

Outseta

SEPTEMBER 11, 2017

The company is focused on “putting the math behind advertising for data-driven, profitable results.” Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Why don’t you start though by giving us a brief background on the work you do at Working Planet.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

JUNE 28, 2023

Split-test your upsell pop-ups to maximize expansion revenue. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. Get a demo now!

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Chargify

OCTOBER 4, 2017

It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. Unnecessary revenue leakage occurs through failed and delinquent payments. Control through the revenue lifecycle, from signup to retention, is lacking. And those are just a few examples.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 195

Payment Methods Merchant Services Scale Payments 195

FastSpring

JUNE 11, 2024

In this episode of Growth Stage, we interview affiliate marketing veteran and attribution animal Adam Riemer of Adam Riemer Marketing about his thoughts on: What proper affiliate marketing looks like. Podcast Full Interview: Audio Listen online or find it on more podcast services. What was the first thing you bought online?

Sales Recruiting 113

Sales Recruiting Software Review Payment Solutions SaaS Payments 113

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. Say your average revenue per user per month is less than $100. Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How should this data feedback into your product roadmap and pipeline? * Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. inaudible 00:05:46] commerce business out of Squarespace delivering beautiful websites to contactors, freelancers, and small businesses.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. How you can use mindfulness as a strategy to deliver new revenue. They are a phone system designed for the modern sales team. We’re on iTunes.

Finance 60

Finance Sales Hiring Scale Outsourcing Services 60

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. This will help you combat the feeling of being ‘sold’ during the interview process and ensure you’re evaluating characteristics of high performers. Hiring manager video interview: this is the deep dive.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

ProfitWell

NOVEMBER 12, 2019

What does your revenue look like? Conducting a pricing audit will maximize revenue and guarantee the best return on your hard work. You’ll assess all areas within the company impacted by pricing by interviewing different teams, reviewing across distribution channels, benchmarking against the competition, and analyzing historical data.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

Point Nine Land

MARCH 7, 2019

is but an experienced finance person can play a vital role in internationalisation as well. are usually also things such a person could take care of instead of the founders. are usually also things such a person could take care of instead of the founders. Not sure what your subsidiary structure etc.

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72