SaaStr

SEPTEMBER 20, 2019

As for Janine before joining Zoom, she spent 11 years at Cisco where among many incredible achievements she led worldwide demand gen for WebEx and led their worldwide digital marketing team with a $25M annual budget. Listen to the start of the episode for a promo code to our upcoming events! Pssst Loving our podcast content?

Scale 139

Scale Sales Hiring Traceability Acquisition 139

User Pilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Pay attention to support and customization, and make sure it has the right templates, integrations , and scalable pricing plans. More importantly, it helps launch already strong MVPs.

Software Review 98

Software Review Software Management Azure 98

SaaStr

MARCH 22, 2021

And in two years, they’ve added 10,000 phone customers and one million paying seats, and Zoom phone is very elegant product to a problem that’s been around a long time, how to run phone in the browser and otherwise, but they’ve added a million additional paying seats they would not have without a second product.

Scale 192

Scale SMB Enterprise Branding 192

Neil Patel

DECEMBER 20, 2020

Webcasting can be leveraged for a broad scope of use cases, like lead generation, customer support, internal company communications, and so much more. Event Management Tools. From the promotional materials to speaker lists and more, there’s quite a bit of work that must be done before, during, and after the event. Let’s dive in.

SaaS Payments 145

SaaS Payments Payments Payment Services Scale 145

SaaStr

MAY 29, 2021

Due to some events of a couple weeks ago, we had to change the title. What was it like leaving WebEx and deciding, “OK. Ultimately, I became Vice President of Engineering at WebEx. After I talked with all the customers, not all of the customers they feel happy. You know that the customers aren’t happy.

VP of Engineering 302

VP of Engineering Sales Hiring Banking Engineering 302

Sales Hacker

JULY 11, 2018

Instead of relying on “spray and pray” methods of reaching out to customers, brands can gather lists of verified leads from reputable channels. Click on the category of your choice to skip to the tools: Customer Analytics. Best Lead Generation Tools: Customer Analytics. Technology has brought a new way to target leads.

Payment Methods 64

Payment Methods Payment Solutions Social Media Payments 64

SaaStr

JULY 12, 2022

It turned out to be a great early SaaStr event, with the maximum 250 capacity hit days earlier and a lot of folks didn’t get to attend. If it’s helpful to you, it’s got everything from how to build the sales com plan to how to think about hiring a VP marketing and how to hire a customer success thing.

Sales Hiring 263

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 263

Sales Hacker

MAY 1, 2018

Common errors I observed were: The demo was amazing but it was probably done over Zoom or WebEx and not live. We’re also using social media and ads, marketing automation, additional touchpoints with the customer based on their engagement with us. Joint marketing efforts, events, the service model based on their needs etc.

Sales Recruiting 47

Sales Recruiting Sales Hiring Sales SMB 47

Neil Patel

SEPTEMBER 29, 2020

BlueJeans Cisco Webex Lifesize Whereby RingCentral GlobalMeet by PGI. The best way to determine the video quality of the software is by experimenting with free trials and reading reviews from current customers. Forcing those potential customers to download software would add friction and confusion to the sales process.

Software Review 143

Software Review Software Healthcare Systems Review 143

SaaStr

AUGUST 19, 2022

And look, what happens with almost every B2B startup is your initial little micro… The way you get to your initial group of customers, how you acquire them, plateaus. And I’m going to ask you next, what you’re doing to acquire those customers, because I think your current playbook, it’s just not accelerating.

Scale 214

Scale Sales Hiring Scaling VP of Engineering 214

SaaStr

APRIL 9, 2019

Eric talks about the early days of Zoom – how he secured his first investors, employees, and major customers – as well as how Zoom maintains a happiness-oriented culture while achieving skyrocketing growth. You need to take a step back, really understand the customer’s problem. I learned a lot when I was at Webex.

Sales Hiring 139

Sales Hiring Scale CTO Hire Marketing 139

SaaStr

JULY 29, 2022

I think, I try to focus on things after you have 10 or 15 or 20 customers. And if you can, at least get the customers to pay the hardware cost upfront. Even though it wasn’t that expensive, in the early days, they literally would ship it for free and assume the customer would close. Jason Lemkin: Well, look.

Scale 218

Scale Scaling Sales Hiring Enterprise 218

SaaStr

APRIL 10, 2020

Listen to the start of the episode for a promo code to our upcoming events! How does Bhavin think about the role of customer success today? Why does Bhavin believe that customer success and product should be in one org? How does Bhavin think about the interplay of marketing and customer success?

Machine Learning 190

Machine Learning Artificial Intelligence Systems Review AI Search 190

Sales Hacker

MARCH 13, 2020

Use it to build rapport with your customer. –AJ If your internet goes down, what is the number to your ISP customer service? It automatically silences notifications once you share your screen on Zoom or WebEx. Coronavirus has set off a ripple effect of disturbing events and news — all of which are out of our control.

Communication 129

Communication Technology Leadership Development 129

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Listen to the start of the episode for a promo code to our upcoming events! Loving our podcast content?

Underperforming Technical Team 166

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 166

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. Have you been talking to the customers, especially where you’ve seen acceleration since March?

Sales Recruiting 150

Sales Recruiting Cloud CTO Hire Scale 150

SaaStr

SEPTEMBER 13, 2020

Another collection of their customers actually turned their kitchens into service offerings. This number might have increased just in the past week, but it certainly sits somewhere around 64, 65%, where you’re seeing companies like Skype, BlueJeans, and WebEx coming up just behind them. We call that a second act.

Sales Hiring 159

Sales Hiring Scale Payments Cloud 159

SaaStr

AUGUST 12, 2022

You have customers, you have traction. And all I can tell you if you’re early… I’m SaaStr, and we’re pretty much about folks that at least have a handful of customers or traction. I have this many customers, we’re growing this great. Like you have 20K or 15K of MRR if you have 200K of ARR.

Scale 190

Scale SaaS Payments Scaling SaaS 190

SmartKarrot

MAY 3, 2023

Virtual Backgrounds: Some free video platforms give users the power to use pre-made or customized virtual backgrounds to hide the user’s physical environment during a call. Cisco Webex: Cisco Webex offers video conferencing for up to 100 participants with no time limit. How Are People Tuning In?

Sales Hiring 10

Sales Hiring Travel Interviewing Software Review 10

SaaStr

DECEMBER 3, 2019

You started at WebEx and then Cisco and obviously with Zoom for the last four plus years. Like WebEx was a fun, cool brand at the time. And you need to always think about sort of collapsing the time and space between the customer you want and your company. Janine Pelosi : Early on it was we did events. And then why Zoom?

Scale 132

Scale Sales Hiring Development Team Review Technical Review 132