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Founder Confidential: The Highs and Lows of Fundraising with the CEOs of Boast, Coda, Expensify, LaunchDarkly and SaaStr (Podcast #497 and Video)

SaaStr

Featuring 5 prominent Founders – from Boast, Calendly, Coda, LaunchDarkly, and SaaStr – that have achieved scale, at “Founder Confidential” you will hear about the highs and lows of fundraising, working with a VC board, and real talk about what it really is like to be a true Founder. Edith: “Focus on your business.

Cloud 255
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Top 10 SaaStr Videos of 2021: Gorgias, Shopify, PagerDuty, and More!

SaaStr

Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. 3 CEO Lessons in Scaling Enterprise CX with HubSpot’s CEO and first Chief Customer Officer, Yamini Rangan. Here are the Top 10.

Cloud 279
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Coda’s Shishir Mehrotra on rethinking docs from scratch

Intercom, Inc.

It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors. Coda is run on two observations : the world runs on docs, not apps, and those docs haven’t changed in 40 years.

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Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. In fact, studies show that not only do customers expect great experiences when interacting with companies, they’re willing to pay more for them. Here are some of their takeaways.

Scale 230
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The values behind our first virtual launch event, New at Intercom

Intercom, Inc.

We are in the midst of a complete transformation in how companies and customers interact with one another. As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. How can businesses adapt to this new reality?

Scale 211
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Product Positioning Strategies For SaaS: Types and Examples

User Pilot

TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity. As for creating a brand positioning strategy, there are some steps you need to follow: Identify your target market and create a detailed customer persona.

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5 apps to power faster resolutions with Answer Bot

Intercom, Inc.

Last week, we released our intelligent bot, Answer Bot , which helps you provide instant resolutions to customers by automating answers to their common questions. A simple but very effective way of helping customers with what they need is to embed an article within the response Answer Bot sends. That’s where the Coda app comes in.