SaaStr

JUNE 11, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. What were some of the key next hires that they made? What are the people I need to hire in the beginning? One, a VP sales.

Merchant Services 274

Merchant Services Part-Time VPE Sales Hiring Scale 274

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

OpenView Labs

OCTOBER 29, 2021

Without the product management, you won’t be able to actualize that vision, because there’s no one to handle research, logistics, and all the other elements that go into successfully building and marketing a product. This is why, even for early-stage startups, the sooner you hire your first product person, the better.

Sales Hiring 94

Sales Hiring Sales Recruiting Development Team Review Management 94

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Skills Are Required for a Customer Success Manager?

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Neil Patel

OCTOBER 20, 2020

Always make sure to talk with a sales representative and be as detailed as possible about your current and future situation to make sure they can handle everything you need. Do you need help for the foreseeable future or just for a one-off event like a round of recruitment? Types of services. Short-term vs. long-term.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 143

SaaStr

NOVEMBER 12, 2019

I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 192

Sales Recruiting Scale Outsourcing Services Sales Hiring 192

SaaStr

JUNE 23, 2019

But when you need a CFO, let’s say, or you need an outstanding VP of engineering or maybe a VP of sales, which is even more different to find for an engineer, you don’t know who these people are. What were some of the key next hires that they made? What are the people I need to hire in the beginning? One, a VP sales.

Merchant Services 216

Merchant Services Part-Time VPE Sales Hiring Scale 216

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers. The 9 principles of agile support.

Scale 235

Scale Payment Methods Payment Services Scaling 235

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Neil Patel

SEPTEMBER 3, 2021

Combine traditional features like colorful booths, meeting rooms, info packets, and guest speakers with the online elements of virtual tours, and analytics and it’s easy to see why many businesses are having success with this method of hiring. Finally, the virtual format provides access to far more data. Outline Resources Needed.

Sales Recruiting 144

Sales Recruiting Social Media Sales Hiring Marketing 144

Tom Tunguz

JANUARY 13, 2014

After the prototypes were built, the founders needed more help building the product and developed a process to hire engineers to grow the development team. Next, these companiess shifted into sales and marketing mode, pitching and selling potential customers. In so doing, they defined and refined their go-to-market process.

Sales Recruiting 113

Sales Recruiting Development Startup Sales Hiring 113

Chaotic Flow

MARCH 4, 2013

Having recently joined Meltwater as head of marketing and product (BTW Meltwater is hiring marketing and product managers!), For example, it is one of the great ironies of enterprise software that in most companies customers never touch the customer relationship management system.

Data 140

Data Sales Recruiting Social Media Scale 140

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. And I joined as a customer support rep. ” In the hiring committee meeting.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

FEBRUARY 25, 2019

” But the people we hire don’t come in to work to fix bugs, they come in to work to build things and make new things. CS” stands for customer support. Our customer support team is an incredibly strategic asset to our company. Third swing: hiring vs. onboarding. This was our fault.

Sales Hiring 160

Sales Hiring Scale Sales Recruiting Engineering 160

Tom Tunguz

JULY 7, 2015

In every sales process for every SaaS startup, there is one ultimate internal champion advocating the purchasing decision. So, which departments within customers spend most on SaaS? Software companies targeting Human Resources and Sales teams are in aggregate each worth about $50B. Salesforce Sales 92%. Zendesk CS 77%.

Sales Recruiting 113

Sales Recruiting Sales Hiring SaaS Scale 113

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. 5 cross-functional benefits of conversational support (and how to measure them).

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

Intercom, Inc.

OCTOBER 7, 2021

World-class customer support comes first. This means that, for the past few years, we’ve been working to staff teams across multiple time zones to make sure all of our customers have the help they need when they need it, no matter where they live. “World-class, awesome, human customer support comes first.

Sales Recruiting 118

Sales Recruiting Scale Sales Hiring Investment 118

Intercom, Inc.

JULY 24, 2018

For us to be available whenever our customers need help, we staff a team across multiple time zones that operates practically 24/7 all year round. World class, awesome, human customer support comes first, offices come later. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Sales Hacker

OCTOBER 24, 2022

Want to write sales emails like a pro? Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. Adding more flexible benefits options to recruit and retain employees.

Sales Recruiting 76

Sales Recruiting Sales Hiring Growth Marketing Customer Support 76

User Pilot

JULY 25, 2024

Their job usually involves close collaboration with other teams, including customer service, marketing, product, and sales. Customer satisfaction and loyalty – A CX manager is responsible for identifying ways to eliminate friction from the user journey, improve satisfaction levels, and build a community of loyal brand advocates.

Sales Recruiting 85

Sales Recruiting Sales Hiring Management Leadership 85

Sales Hacker

APRIL 21, 2021

Do you love chasing down the sale? What about using data analysis to create sales strategies? Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management.

Sales Recruiting 114

Sales Recruiting Scale Technical Review Technical Advisors 114

User Pilot

AUGUST 30, 2024

Interested in customer support specialist roles? In this guide, we’ll explore the ins and outs of customer support specialist roles through detailed job descriptions and handy templates. Looking into tools for customer support specialists? You’re in the right place! Let’s dive in!

Customer Support 52

Customer Support Sales Recruiting Social Media Sales Hiring 52

Teamgate

FEBRUARY 24, 2020

Customer Relationship Management (CRM) software is used to increase business productivity by enhancing marketing, sales and customer service functions. With CRM software, companies can easily target, segment, and prioritise the hottest leads to convert faster into opportunities and eventually the customers.

Artificial Intelligence 90

Artificial Intelligence Sales Recruiting Sales Hiring Business 90

Totango

JULY 19, 2021

It may be wise to look for applicants coming from diverse backgrounds, such as those with customer relations, sales or other service-orientated backgrounds. Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Customer advocacy.

Customer Success 126

Customer Success Sales Recruiting Compensation Scale 126

Intercom, Inc.

MAY 26, 2021

Catherine Brodigan , Business Development Partnerships Manager, sees this value at work across the sales team. “As Her team is hiring , and her experience watching the team grow fuels her enthusiasm when she talks to potential candidates. We think big and start small. We give and receive feedback openly and honestly.

Sales Hiring 138

Sales Hiring Sales Recruiting Customer Support Engineering 138

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting!

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

Neil Patel

OCTOBER 7, 2020

You can also improve your labor forecasts by integrating your sales data from POS systems like Square, Clover, Shopify, Upserve, Revel, Lightspeed, and more. In addition to these robust scheduling features, Homebase is an all-in-one solution for time clocks, hiring, onboarding, team communication, HR, and compliance. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

SaaStr

NOVEMBER 13, 2020

Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. Just like a whole bunch of people said, “I’ll never hire remote.”

Sales Recruiting 204

Sales Recruiting Development Team Review Technical Review Sales Hiring 204

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 78

Product Marketing Scale Sales Hiring Sales Recruiting 78

ProfitWell

AUGUST 18, 2020

This outside involvement can include hiring consultants, agencies, or even recruiting members from other teams or departments. But the reward of the effort is in gathering more powerful data that more accurately assess what your customers want and expect. Product can develop new features or new products.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

JULY 28, 2024

In this guide, we’ll explore the ins and outs of customer experience manager roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. You’re in the right place!

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

AUGUST 28, 2024

In this guide, we’ll explore the ins and outs of customer success director roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. What is the role of a customer success manager?

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Leadership 52

User Pilot

JULY 20, 2024

Their efforts are instrumental in driving customer loyalty and product adoption. Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

User Pilot

AUGUST 28, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. TL;DR A product coordinator is a professional responsible for supporting the product team by managing various aspects of the product development process. You’re in the right place!

Sales Recruiting 52

Sales Recruiting Sales Hiring Market Research compliance 52