Point Nine Land

JANUARY 2, 2019

It started with Salesforce in the sales category, followed by Hubspot for Marketing, Zendesk for customer support, Intuit or Xero for finance, Zuora for payment, Slack for internal communication to the more recent ones like Invision’s app store for design or Intercom for customer communication.

Payment Methods 66

Payment Methods Payment Solutions SaaS Payments Payments 66

Tom Tunguz

APRIL 16, 2013

Encouragingly, the market size for enterprise software is roughly equal to the market size for the SMB market: about 57M potential seats in each. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. Customer support becomes an inside sales team.

SMB 100

SMB Scale Startup SaaS 100

FastSpring

AUGUST 2, 2023

FastSpring Support Goes All the Way to the Top Igor has been with TestDome for seven years and has been working with FastSpring for most of his tenure there. Much of what he does involves customer support, including handling requests for refunds, customers contacting them because they used the wrong credit card, and similar issues.

Payment Solutions 142

Payment Solutions Payment Methods Merchant Services AI Search 142

Tom Tunguz

APRIL 25, 2012

Encouragingly, the market size for enterprise software is roughly equal to the market size for the SMB market: about 57M potential seats in each. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. But these two markets require very different approaches.

SMB 100

SMB Scale SaaS compliance 100

User Pilot

JANUARY 23, 2024

Quality or prestige-based positioning which targets a luxury or high-quality market segment to position the brand as exclusive. As for creating a brand positioning strategy, there are some steps you need to follow: Identify your target market and create a detailed customer persona.

Strategy 52

Strategy SaaS Healthcare Software Review 52

User Pilot

JULY 30, 2023

You can book a Userpilot demo to see how it automates marketing segmentation for your business. What is customer segmentation in marketing automation? However, Intercom has some concerning customer support and account management issues. Onboarding series – Intercom.

Scale 90

Scale Marketing Onboarding User Experience 90

SmartKarrot

JUNE 19, 2023

Use your subject-matter expertise to establish precisely how we will handle support issues. Ensure that all technological needs are satisfied for continued success and customer support. Oversee technological partners and solutions to provide KPMG Origins with best-in-class customer support services.

Customer Success 19

Customer Success Market Segmentation Onboarding Consulting 19

Practical Advice on SaaS marketing

OCTOBER 8, 2013

Or it can claim that its solution is developed for a particular kind of customer, as in "this product is built for companies with teams of 5-40 customer support reps." If you think about it carefully, you may find other ways to identify your particular market segment. Contact me if you need help.

Marketing 100

Marketing SaaS Underperforming Technical Team Acquisition 100

The Angel VC

SEPTEMBER 16, 2013

The next logical step is sales, and so I want to write about what you can do to convert as many of those leads into paying customers. For all the differences, though, the goal is always to create a scalable process which allows you to acquire customers for a small fraction of their CLTV.

Scale 153

Scale Sales Hiring Startup Sales 153

SaaStr

OCTOBER 31, 2019

I would argue that retention is probably the most important of these categories, so the first thing to note is that retention is really going to differ, depending on your market segment.

Cloud 100

Cloud Scale AWS Machine Learning 100

OpenView Labs

JANUARY 29, 2020

For certain customer profiles or market segments, it may be necessary to combine freemium with a sales team. In his book, Free , Chris Anderson explains that Freemium works on the 5 Percent Rule – where 5% of premium customers support the remaining 95% of free users. Find out here. What makes Freemium work?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Intercom, Inc.

JANUARY 14, 2021

We started with qualitative interviews and distilled the key dimensions from them, and then we ran a survey of hundreds of prospects and customers, analyzed it, looked for clusters, and did very sophisticated market segmentation. This is something that you should be doing even if you’re a small startup.

Strategy 225

Strategy Scale Systems Review Technical Review 225

SmartKarrot

FEBRUARY 9, 2022

Since customer success is a new field, relatively, there are lesser chances of finding top talent specific to the CS domain. However, one can find top executives in sales, marketing, finance, product, or customer support who are ready to carry out the role of a CS professional. This hiring comes with some costs.

Customer Success 10

Customer Success Sales Hiring Technical Review Scale 10

OpenView Labs

MAY 13, 2021

To scale efficiently and effectively, expansion-stage companies need to focus their efforts on a specific subset of customers who are most similar to their best current customers, not a broad universe of potential customers. Customer segmentation is the way. What is customer segmentation and why does it matter?

Scale 60

Scale Underperforming Technical Team Technical Review Software Review 60

SaaStr

NOVEMBER 12, 2019

Think of your salespeople, think of your VCs, think of your customer support people, people that take lots and lots of meetings. .” Tope has a working prototype of a scheduling system that makes it really easy for people that take lots of meetings or appointments.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

SaaStr

JUNE 16, 2020

You’re customer support, you’re credit, you’re collections, you’re enablement, you’re a number of different things. It’s crazy. Nobody’s sitting around watching YouTube or Netflix. There’s real work. And it’s not exactly clear. Sales is wearing many hats.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaSOptics

AUGUST 16, 2018

I would only add add to that, that you could also parse the data, looking at maybe certain types of market segments to see if a particular market segment contracts more often than expands, and you could do some comparisons there. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

I would only add add to that, that you could also parse the data, looking at maybe certain types of market segments to see if a particular market segment contracts more often than expands, and you could do some comparisons there. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

I would only add add to that, that you could also parse the data, looking at maybe certain types of market segments to see if a particular market segment contracts more often than expands, and you could do some comparisons there. Build the product, onboard the customers and delight the customers.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Hull

JULY 9, 2020

Our job is to get data that is created across a number of consumer touch points and may reside in a number of back-end systems, create a unified view of a customer, and protect quality and integrity along the way, and then make it really easy to govern that data as it gets connected out to and from a number of different destination systems.

B2C 52

B2C Underperforming Technical Team B2B Data 52

Sixteen Ventures

DECEMBER 31, 2019

The 9 things Customer Success is Not : Customer Success is not Magic. Customer Success is not just a Department. Customer Success is Not Only Account Management. Customer Success is Not Customer Support. Customer Success is Not Churn Mitigation or Saving Customers. Customer Development.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136