User Pilot
JANUARY 23, 2023
Marketing segmentation comes in handy here. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. In this article, we cover: How is marketing segmentation used in customer retention?
User Pilot
APRIL 29, 2024
A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. A market segmentation survey is a market research tool. How to segment customers in Userpilot. Step-by-step.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Subscription Flow
NOVEMBER 28, 2023
One of the most fundamental changes any startup can go through is entering this market niche. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. This has historically been a significant cause of customer support cases as well as development friction.
FastSpring
AUGUST 2, 2023
FastSpring Support Goes All the Way to the Top Igor has been with TestDome for seven years and has been working with FastSpring for most of his tenure there. Much of what he does involves customer support, including handling requests for refunds, customers contacting them because they used the wrong credit card, and similar issues.
Tom Tunguz
APRIL 16, 2013
Encouragingly, the market size for enterprise software is roughly equal to the market size for the SMB market: about 57M potential seats in each. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. Customer support becomes an inside sales team.
Tom Tunguz
APRIL 25, 2012
Encouragingly, the market size for enterprise software is roughly equal to the market size for the SMB market: about 57M potential seats in each. Of course, the true number depends on the market segment: sales, HR, payroll, expense management, etc. But these two markets require very different approaches.
The Angel VC
SEPTEMBER 16, 2013
The next logical step is sales, and so I want to write about what you can do to convert as many of those leads into paying customers. For all the differences, though, the goal is always to create a scalable process which allows you to acquire customers for a small fraction of their CLTV.
Expert insights. Personalized for you.
98 
Let's personalize your content