Stax

MAY 30, 2024

Integrating an all-in-one payment processing solution could help FSM software providers beat their competitors. Marketing Your FSM Software FSM Software Marketing Tips Description Invest in SEO Establish an online presence by optimizing your website to reach customers searching for FSM software.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments. Every person has biases.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Userpilot survey templates.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. Transcript: Jake Dipple 0:00 One of the things that we’re trying to get better at is exposing Product Engineering to our customers. And much more! Jump to highlights.

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

AUGUST 22, 2024

The onboarding process includes streamlining account sign-up , automating identity verification, implementing in-app welcomes , guiding users with personalized checklists , offering self-serve support, and continuously iterating based on user behavior analysis. Why is the client onboarding process important for financial services?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

User Pilot

AUGUST 10, 2023

It really depends on your objectives at the moment, but it’s best you implement both types to get the full picture of customer satisfaction. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Personalized email to a detractor.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

Intercom, Inc.

NOVEMBER 17, 2021

Acknowledge what the customer is saying and be as personal and specific as you can. The writer should be confident that their readers can understand and use the language, especially in delicate situations where the customer may already be upset. It’s an error and maybe has cost me double payment. Use plain language.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Baremetrics

JANUARY 17, 2022

Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. Paid newsletters can contain the same forms of content that free campaigns, but this will be more specific, high-quality, and personalized. In the case of paid emails, subscribers pay for their newsletter subscription.

Scale 95

Scale Management Payment Solutions Software Review 95

User Pilot

FEBRUARY 22, 2024

There are 10 best practices when building a customer communication strategy: Take an omnichannel approach to offer a seamless experience across all communication channels. Personalize customer communications based on user expectations. Use in-app messages to improve customer communication. Time to resolution.

Communication 105

Communication Outsourcing Services Strategy Payment Solutions 105

Tom Tunguz

OCTOBER 24, 2021

And I joined as a customer support rep. But when I was at Google, we instituted this Great Manager Awards and I would often be the person who moderated the panel of the great managers so that they could share their best practices with other folks in the organization. Who is this person? What are they looking for?

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. My main focus at the time was not industry – I didn’t know anything about payments. Then, I started looking around at companies. Are they humble?

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

User Pilot

AUGUST 15, 2023

Online marketing strategies for social media, emails, press releases, etc. KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

User Pilot

JULY 11, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. You can focus on building relevant skills and showcasing your passion for customer satisfaction. This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Chargify

OCTOBER 4, 2017

In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product. Unnecessary revenue leakage occurs through failed and delinquent payments. And those are just a few examples.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

User Pilot

JUNE 19, 2024

According to Glassdoor , the estimated annual pay for a customer insights manager is $151,102/year, with an average salary of $107,520/year. But there are other additional payments, including bonuses, commissions, and profit sharing that can increase the salary by $43,582/year.

Management 52

Management Payment Solutions Payments Payment Services 52

User Pilot

JULY 21, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go.

Retention 52

Retention Payments Payment Methods Payment Services 52

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: What was your familiarity level with Google Adwords at that time?

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

JUNE 28, 2023

Segment users by their role or goal as soon as possible to provide a personalized onboarding experience. Arlo even came up with a progressive approach to in-app messaging in an effort to reduce delinquent churn and late payments. The primary goal of Kommunicate’s product team was to drive feature discovery and customer education.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

JULY 28, 2024

This might involve personalized emails, in-app messaging , or targeted calls to address concerns and pre-empt churn. This could involve creating interactive tutorials , personalized onboarding experiences , or hosting webinars to maximize user engagement from the get-go.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JUNE 12, 2024

According to Glassdoor , the estimated annual pay for a customer insights manager is $151,102/year, with an average salary of $107,520/year. But there are other additional payments, including bonuses, commissions, and profit sharing that can increase the salary by $43,582/year.

Management 52

Management Payment Solutions Payments Payment Services 52

ProfitWell

OCTOBER 1, 2019

Tell me, explain how you think about testing this in an interview. Or help me understand how you describe it to someone or our prospects or customers. While getting everyone on board with culture might feel exhaustive or you might feel like “that” company, it's the down payment for making a strong culture for the long haul.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

SmartKarrot

AUGUST 11, 2021

So, it is of utmost importance to deal with customer problems immediately and tactfully. . You can combat this situation by implementing a feedback process wherein customers can share their grievances and your customer support team can reach out to them and resolve the issue immediately. Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

User Pilot

FEBRUARY 26, 2024

Advanced segmentation features that allow you to filter customers based on product usage , in-app behavior, user feedback , etc. – so you can trigger flows or send hyper-personalized messages. You’ll also get a custom service-level agreement (SLA). What truly sets Userpilot apart is its outstanding customer support.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

SaaStr

MAY 14, 2023

You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. We didn’t have the trust from the customer, but really only one customer at a time in the beginning. Nick : Pretty good?

Sales Hiring 278

Sales Hiring Sales Recruiting Scale Payment Methods 278

SmartKarrot

MARCH 8, 2022

An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

User Pilot

MARCH 23, 2023

To overcome this, identify the right customers and their desired outcomes. #2: 2: Customers churn as a result of an ineffective onboarding process that doesn’t deliver product value. Create a personalized onboarding flow to help users reach the Aha! When customers have an issue, they need it resolved immediately.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most? Harry Stebbings. Krish Subramanian.

Scale 164

Scale Sales Recruiting SaaS Payments Payment Services 164

Upscope

JULY 18, 2021

Important notes from this are how Drift went with an analogy of an empty store, which is an experience everyone can relate to , rather than saying "You're a marketer looking for leads." One great question they bring up in the video is 'How do you make someone feel like that's their personal story rather than yours?'

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

Upscope

JULY 18, 2021

Write for the stadium of you This is a method mentioned in Tim Ferris' Tools of Titans / Tribe of Mentors books by a writer. It's so easy to end up writing and trying to keep more than one person in mind in order to cover everything and trying to cover everything makes the writing go down the drain. Customer support is tough.

SaaS Payments 52

SaaS Payments Payment Methods SaaS Customer Support 52

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Buffer Resources

NOVEMBER 4, 2024

WhatsApp’s business platform allows businesses to provide customer support and share updates with customers about their purchases. Besides messaging and calling, users can shop online, pay bills, buy groceries, transfer money, make reservations, book taxis, and more. With over  1.32

Social Media 123

Social Media Payments Branding Payment Methods 123

How To Buy Saas

MARCH 2, 2025

Does it offer built-in integrations or APIs to connect with your existing systems (CRM, ERP, email, analytics, payment gateways, etc.)? HR tools should safeguard sensitive employee information, and any tool handling customer data should follow privacy laws. Check how well the SaaS tool plays with others in your tech stack.

Payment Services 52

Payment Services Payment Solutions SaaS Payments Technical Review 52

Sales Hacker

MARCH 11, 2025

22:16 The best ways to measure customer trust. 34:10 Tips on setting up a Customer Advisory Board (CAB). The GTM Podcast The GTM Podcast is a weekly podcast hosted by Scott Barker, GTMfund Partner, featuring interviews with the top 1% GTM executives, VCs, and founders. 52:48 A fantastic multi-media mail campaign.

Scale 80

Scale Technical Advisors Sales Hiring Technical Review 80