SaaStr

MARCH 9, 2025

The 86% loyalty factor : Companies that provide strong onboarding and continuous educational experiences see 86% higher customer loyalty rates – making AI-powered personalization a critical retention tool. The Cold Start Problem with AI in SaaS We’re all trying to figure out AI.

AI 200

AI Scale Education User Experience 200

User Pilot

NOVEMBER 7, 2024

Top customer success management platforms for mid-market and enterprise companies. Defining a customer success tool and other FAQs. Best customer success software shortlist ClientSuccess – starting from $15,000/year. Zapscale – from $500/month to $2000/month and customizable enterprise packages.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

USIO

FEBRUARY 19, 2025

Extra Goodies: Invoice print & mail (yes, theyll mail 100K+ invoices for you), prepaid card issuing, and tailored support for healthcare, legal, logistics, insurance, CRMs, ERPs, fintechs, SaaS and many others. Customer Support Rating: 10/10 Actual humans answer the phone. Thats Stripe support. Eventually.

PayFac as a Service 179

PayFac as a Service Merchant Services Payfac Payments 179

Clouded Judgement

JULY 25, 2025

A customer support bot that escalates to a human more than you'd expect. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue. And many of these new products don’t start as “pure AI” either. But that’s a feature, not a bug! Top 5 Median: 22.2x

Cloud 167

Cloud Software Review Underperforming Technical Team Scale 167

SaaStr

APRIL 4, 2025

Agentin: Autonomous Agents for Customer Support What They Do : Agentin has built an autonomous agent platform that handles complex customer support workflows from end-to-end without human intervention. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter.

AI Search 173

AI Search AI Startup Scale 173

SaaStr

MAY 4, 2025

Customers will prefer interacting with an AI that knows the product perfectly over a junior rep who needs three days to respond. This is already happening in customer support, and sales is next. Enterprise sales may require just as many humans as ever. Were talking about 2545% of routine deals being closed by AI alone.

AI 157

AI Scale Sales SMB 157

User Pilot

DECEMBER 30, 2024

Pendo Pendo is an enterprise-grade product adoption platform known for its sophisticated analytics features. That, combined with prices starting at $20,000 per year, makes WalkMe best suited for enterprises whose primary goal is employee onboarding. Thats a whopping amount and only suitable for enterprises.

Software Review 105

Software Review AI Search Pricing Onboarding 105

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. WalkMes flow builder illustration. Whatfix vs. Userpilot.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

USIO

JULY 1, 2025

5-Star Customer Support Let’s be clear: we treat your customers like our customers. From day one, you get access to a dedicated support team that actually cares. They chose Usio because we: Integrate fast Support like no one else Deliver top-tier compliance Drive serious ROI And because we’re human.

Payments 130

Payments Embedded Payments Payment Services SaaS Payments 130

USIO

JUNE 24, 2025

Support is mostly ticket-based with long response times. Live human interaction is difficult unless you’re a top-tier customer. Support Rating: 2/5 Powerful platform, but if something breaks — good luck reaching a real person quickly. Adyen Adyen is purpose-built for enterprise merchants with international operations.

Payments 100

Payments Payment Services Embedded Payments Merchant Services 100

Sales Hacker

FEBRUARY 7, 2025

From your first paying customers to enterprise domination, here’s how successful SaaS companies level up their pricing game to maximize growth and profitability at every turn. This stage often involves entering new markets, catering to diverse customer segments, and increasing operational efficiency.

Pricing 109

Pricing Scale SaaS Technical Review 109

How To Buy Saas

FEBRUARY 25, 2025

Are you an enterprise needing deep customization and analytics, or a small business seeking user-friendly marketing integration? Its early vision was to end software as we knew it instead delivering enterprise applications via the internet. Today, Salesforce is positioned as the enterprise CRM leader.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

How To Buy Saas

MAY 26, 2025

For instance, a customer support bot using RAG can pull answers from your latest help center articles, so it always gives customers accurate info specific to your product. Also, according to the Q3 report, X% of our enterprise clients use the Slack integration. Diagram: A simple RAG architecture for an enterprise SaaS.

Artificial Intelligence 52

Artificial Intelligence AI Search AI Scale 52

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. However, it would be so effective for large-sized enterprises with heavy inventory and complex billing cycles.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

User Pilot

OCTOBER 31, 2024

Capterra reviews provide valuable insights into customer satisfaction , common issues, and areas where the product excels. You can use this feedback to make informed decisions about product updates, customer support, or marketing strategies. Pricing : Custom pricing, no free plan or trial.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

User Pilot

JUNE 20, 2025

Enterprise: Custom quote only. Embedded resource center: Create an integrated in-app resource center for responsive customer support. It is designed for growing teams needing more advanced analytics, session replays, a dedicated Customer Success Manager, native mobile app support, and more.

Software Review 52

Software Review Technical Review SaaS Onboarding 52

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. Lever Best ATS + CRM for Scaling Enterprises Pricing: Key Features: 10. JazzHR Best ATS for Small Business Hiring Pricing Key Features: Ideal Use Case 9.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Sales Hacker

NOVEMBER 29, 2024

One of our early investments, Writer , is competing successfully in providing full-stack generative AI to the enterprise, against juggernauts like OpenAI and Anthropic. For example, one of our top-performing early investments, Seso Inc. , is a company that automates HR and H2A visas for Farmers and has been on a tear.

Investment 111

Investment Technical Review Development Team Review Scale 111

Frontegg

JUNE 9, 2025

APIs enable authentication processes to communicate across disparate systems without extensive development, speeding up the deployment of secure solutions within the enterprise’s technology stack. API integration API integration within AaaS allows organizations to extend authentication services across applications and platforms.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

Full Session

DECEMBER 30, 2024

Whether you’re a startup or an enterprise, by the end of this article, you’ll have enough information to select the best platform for your business. Its custom pricing is available upon request. Support FullSession is known for responsive customer support.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

User Pilot

NOVEMBER 22, 2024

Among other benefits, this is useful for optimizing customer support. Customer support : Tired of deciphering vague user complaints like “it’s just not working”? Our customers enjoy up to 5,000 sessions per month across all plans and can purchase more as add-ons on growth and enterprise plans.

User Experience 105

User Experience Customer Support Pricing Engagement 105

How To Buy Saas

MAY 29, 2025

LangChain also offers enterprise features like LangSmith (model monitoring/visualization) and LangChain Hub (pre-built integrations). Rich Ecosystem : Hundreds of integrations, community-contributed chains, and plugin support. Enterprise-Ready : Proven in production across industries like fintech, legal, e-commerce.

Artificial Intelligence 59

Artificial Intelligence AI Search Software Review Systems Review 59

SaaStr

OCTOBER 16, 2024

AI has ripped through categories like the post-sales space and customer support centers. AI has meant that customers are expecting so much more from us. Go more Enterprise or SMB. In the world of B2B / SaaS, simply implementing AI won’t suffice; it must enhance the product significantly. Sell outside of tech.

Sales Hiring 317

Sales Hiring Scale AI SaaS 317

User Pilot

NOVEMBER 29, 2024

This feature enables seamless knowledge-sharing across teams, allowing product, design, and customer support teams to collaborate on insights and quickly align on potential solutions. The feature is also included in the Enterprise plan, which comes with custom pricing. The result? Userpilot pricing.

Underperforming Technical Team 105

Underperforming Technical Team compliance Software Review AI 105

Teamgate

JUNE 11, 2025

Suited for large enterprises with extensive integrations. Middleware also supports asynchronous communication patterns, which boost scalability and fault tolerance – an essential feature as enterprise applications grow more complex. Uptrace : Open-source tool with advanced distributed tracing and cost efficiency.

Scale 52

Scale Payment Solutions SaaS Payments Payments 52

SaaStr

JUNE 1, 2025

The latest one is all AI with a big enterprise / B2B slant and is very good but dense. So Mary Meeker has been doing extremely well researched, deep analyses of internet trends since the earliest days the web took off. First at Morgan Stanley, then at Kleiner Perkins, and since then, at her own growth VC fund, Bond Capital. 300+ pages.

AI Search 262

AI Search AI CTO Hire ChatGPT 262

SaaStr

MAY 16, 2025

Data shows only about 2 out of 20,000 customers in one platform moved to 100% AI for customer support. If you’re selling to enterprise, recognize that buying centers are fundamentally changing and the “wrong people” may still control budgets for now.

Technical Review 283

Technical Review AI Search Software Review AI 283

Teamgate

JULY 2, 2025

Prior to Teamgate, Chase honed his skills across high-growth startups and enterprise B2B SaaS organizations across three different industries, leading sales and marketing initiatives that prioritized scalable CRM adoption, data-driven processes, and cross-functional alignment. Learn More Abe D. It has been super simple to integrate.

Scale 52

Scale Payments Sales Payment Solutions 52

How To Buy Saas

MAY 26, 2025

Fine-tuning is like giving the model a specialization you might train the model a bit more on medical text to create a medical assistant, or on customer support dialogs to make a customer service chatbot. This is disruptive for content marketing, documentation, customer communications basically any domain involving text.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

User Pilot

JULY 22, 2025

mParticle mParticle is a customer data infrastructure platform that unifies data across channels and systems, offering robust governance and real-time audience management. Making it a go-to for enterprise data teams who need both control and scale. It’s ideal for enterprise retailers and brick‑and‑mortar brands.

Software Review 66

Software Review SaaS Systems Review Government 66

How To Buy Saas

MAY 27, 2025

Data and Privacy Considerations LLMs (via API or custom) raise questions of data handling. Enterprise SaaS companies worry about this: is the data stored? Jasper, for instance, has monthly plans for individuals and enterprises. Is it used for training? OpenAI, for instance, allows opting out of data being used for training).

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

Teamgate

JUNE 27, 2025

BANT doesn’t account for these complexities , making it less effective for enterprise-level sales or innovative solutions where prospects may not fully understand the value or investment required. In enterprise sales, where multiple initiatives compete for resources, the prioritization element proves especially valuable.

Scale 52

Scale SaaS Payments Underperforming Technical Team Payment Solutions 52

User Pilot

JANUARY 19, 2025

While these tools capture valuable insights, they rarely reach the marketing, sales, or customer support teams, who also need to understand user behavior to improve their workflows. Enterprise: Custom pricing for large teams with premium integrations, custom roles, security audits, and more.

Investment 52

Investment Scale Software Review Technical Review 52

User Pilot

MARCH 5, 2025

Features and functionality: Does the platform offer core engagement features, such as in-app flows, engagement tracking , and customer support? Customization options: Can you tailor the platform to match your brand identity and specific needs? Customer support: Does the vendor provide reliable and responsive customer support?

Software Review 52

Software Review Engagement Software Scale 52

User Pilot

JULY 19, 2025

Since 2018, we’ve evolved from building a product engagement tool for startups to a comprehensive suite of tools for product-led growth, suitable for both startup and enterprise clients. When I talk to customer success support leaders, Gainsight is the leading name that comes up time and again.

Software Review 66

Software Review Systems Review Customer Success Onboarding 66

SaaStr

JULY 15, 2025

The 80% Solution: High Impact, High Investment Customer Support: 80% Replaceable (If You Go Deep). But … The Reality : AI can handle the vast majority of customer support tickets, but only if you’re willing to make a significant investment in training and orchestration. 60% At a Minimum.

AI 251

AI Sales Hiring Scale B2B 251

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System? This is where Stax comes in.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88