The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

JULY 26, 2021

Launched in 2012 as ZenPayroll, this company supports over +100,000 businesses nationwide. It offers you the best of services including Expert HR. One of the most recognizable and best startup tools for hosting web service is best for speed, reliability, and excellent support. Check here for details. ShareASale.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 111

Outsourcing Services SMB Acquisition Scale 111

Sales Hacker

FEBRUARY 12, 2021

Support: Check for extra costs related to customer support, whether or not they offer support in your language (if you’re running a global sales team), and how you can get in touch with the CRM’s support team (via phone, email, etc.). Extensive customization capabilities (page layouts, buttons, web tabs etc.).

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

Totango

JANUARY 17, 2019

We have to create relationships built on the customer’s growth. We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. The right solution for the right customer. Support across your enterprise. Customer nurturing. Escalation preparation.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

SaaSHolic

DECEMBER 2, 2021

Autodesk noticed that their customer support was frequented by disgruntled users struggling with effectively using Fusion 360 after the onboarding stage. The user could choose to engage with or not, depending on their needs. The company takes customer care seriously. For example, onboarding is used for user engagement.

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Subscription-based model Subscription pricing is the most common model used by both horizontal and vertical SaaS providers.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

How To Buy Saas

MARCH 6, 2024

And that is why WhatsApp has launched the WhatsApp Business Service with a set of premium features for businesses to run without much hassle. WhatsApp Business is a powerful tool that helps businesses transform by accelerating sales, engaging audiences, and driving better customer support. Delighted!!!!

Payment Methods 52

Payment Methods Payment Solutions Payments Technical Advisors 52

User Pilot

NOVEMBER 20, 2023

Connecting apps to HubSpot is quite easy since you just have to choose an application on the App Marketplace, review its details, and connect it to your account. HubSpot’s paid plans range from $20/month to $3,600/month and don’t offer a standalone subscription for its analytics tools. Source: HubSpot.

Software Review 105

Software Review Marketplace as a Service Metrics Pricing 105

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Gaining new customers. Managing your support.

Business Model 195

Business Model Scale Pricing Payment Methods 195

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. Amir brings over thirty years of experience in customer success and engagement to CentralSquare. Ellen Sundra, Chief Customer Officer, Forescout.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Chargify

OCTOBER 22, 2020

As an effective CRM solution, it has improvised the sales operation of enterprises and offers innovative products and services to satisfy their customers’ needs. They have consistently been ranked #1 by IDC for four years running and have over 4,000 pre-integrated applications on their marketplace exchange.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

How To Buy Saas

JANUARY 1, 2021

Your course gets the advantage of getting promoted in these online course platform marketplaces. Collecting payments and setting up membership is much easier when you choose to run your course through these online course platform. Online Course Marketplace. Online Course Marketplaces. Custom domain linking option.

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

All that Saas

JULY 8, 2021

In this roundup, we are going to talk about some of the best email marketing services and software on the market for effective delivery, automated marketing, and increased outreach & sales. Do you want to build strong customer relationships? What are the Best Email Marketing Services in 2021? You need to switch to emails.

Software Review 52

Software Review Marketing Software Scale 52

All that Saas

JULY 14, 2021

Sales enablement tools allow any sales representative can pick the correct content, turn it into the prospective customer, and track the engagement that is happening within that particular content. It effectively helps sellers save time, engage, gain customers by preparing, presenting, sharing, and tracking any sales information.

Sales Enablement 52

Sales Enablement Software Review Software Development Team Review 52

How To Buy Saas

SEPTEMBER 29, 2023

CharacterAI is an artificial intelligence-powered chatbot that uses a large language model (LLM) to generate human-like text responses and engage in contextual conversations. I will be discussing the following CharacterAI alternatives in detail: Janitor AI ChAI Anima Tavern AI Crushon AI Candy AI Subscription Janitor AI Try Janitor AI here.

Artificial Intelligence 52

Artificial Intelligence AI Search Entertainment AI 52

Chargify

MARCH 6, 2018

This blog post is part of our Customer Spotlight series. Throughout the series, we highlight Chargify merchants and the lessons learned as they grow their subscription-based businesses. When searching for a subscription billing and management vendor, EdPlace evaluated a variety of potential solutions. It’s working.

B2C 40

B2C Merchant Services B2B Payment Services 40

SmartKarrot

FEBRUARY 3, 2022

Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. So far, it has over 50,000 customers.

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. But what is product innovation in the first place? And how does it play out in real life? Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105