User Pilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Payments 96

Payments Payment Services Payment Methods Payment Solutions 96

Stax

MARCH 26, 2024

Learn More Understanding Online Terminals (aka Virtual Terminals) An online terminal, often called a virtual terminal, is a web-based application that enables online payments without needing a physical credit card machine or POS (Point of Sale) system. Disputes and chargebacks Clear communication is key to reducing payment disputes.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Engagement 52

Engagement Strategy Scale Payment Features 52

Blulogix

FEBRUARY 12, 2024

Subscription-Based Monetization: A Strategic Imperative for the Digital Age By BluLogix Team The digital transformation sweeping across industries has introduced a paradigm shift in how businesses generate revenue and engage with customers.

Subscription 64

Subscription Payment Features Scale B2B 64

Blulogix

FEBRUARY 13, 2024

This blog post explores effective techniques for identifying what your customers truly value and how to align your subscription offerings with these expectations, ensuring your services resonate deeply with your audience. Look for trends that indicate what features or services customers use most and what drives their satisfaction.

Subscription 52

Subscription Payment Features Marketplace as a Service B2B 52

Payrix

JANUARY 30, 2024

Their cloud-based software suite supports donor engagement, member management, event planning, volunteer tracking and more, allowing their clients to put focus back into doing good. In pursuit of transforming how nonprofits are supported, Neon One knew their clients faced integration issues and lacked payments expertise.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

MARCH 1, 2022

There are multiple channels and tactics you can implement to engage with customers and bring them back. why segmentation and good customer service are key drivers of user engagement. 10 re-engagement strategies you can start implementing right away. Customers mostly churn because they feel dissatisfied or unhappy.

Engagement 97

Engagement SaaS Social Media Churn 97

Blulogix

MARCH 8, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Unpacking Complexity in B2B Billing In the landscape of B2B commerce, billing complexity isn’t just a buzzword— it’s a significant barrier that companies must navigate to ensure success in the subscription economy.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 94

Engagement Metrics Strategy Churn 94

Sales Hacker

MAY 10, 2021

To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Insights gained from your customer support agents can improve the process of pitching, converting, and retaining leads. Benefits of involving your customer support team in sales.

Customer Support 62

Customer Support Underperforming Technical Team Sales SaaS 62

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. What is customer success? The initiative was taken by the business to assist the clients or the customers to effectively use its products and plan the business operations to be empowering and successful. Salary comparison.

Customer Support 52

Customer Support Customer Success Customer Lifetime Value Management 52

Stax

APRIL 18, 2024

Mobile credit card processing enables them to collect same-day payments on the spot, eliminating the hassle of invoicing or waiting for checks. This not only improves cash flow but also enhances customer satisfaction by offering convenient payment options. Keep your customer in mind at all phases of the design process.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Engagement 76

Engagement Technical Review Software Review Enterprise 76

Totango

JUNE 4, 2021

Use These Great Customer Engagement Ideas to Increase Retention. Engagement is key to retention and referrals. Here are seven great customer engagement ideas you can easily put into practice. We’ll also show you how technology can help you automate your engagement strategy. Reward Customer Loyalty.

Engagement 62

Engagement B2C Technical Review Retention 62

Blulogix

NOVEMBER 8, 2023

The Top 10 Pain-Points for Usage-Based Subscription Billing Services and How to Fix Them By BluLogix Team In today’s business landscape, consumption-based subscriptions are all the rage, and for good reason. Who wouldn’t want a piece of that recurring revenue pie, increased profitability, and happy customers?

Subscription 52

Subscription Payment Features compliance Pricing 52

User Pilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. But here’s the thing—product engagement can mean different things for various products. That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics.

Engagement 52

Engagement SaaS Retention User Experience 52

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

They expect an end-to-end shopping “experience” and this is where eCommerce subscription has a chance to shine by developing long term relationships with consumers. And subscription eCommerce seems to be the answer. The subscription eCommerce market has grown by a whopping 100% year-over-year for the past five years.

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

Baremetrics

AUGUST 30, 2021

Chargebee is a subscription billing and payment software system ideal for SaaS and subscription-based companies. Chargebee assists companies that offer subscription services in automating their billing procedures by enabling you to modify pricing, provide coupons, and conduct campaigns—all without the assistance of a developer.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Methods Payments 93

SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Let’s say you receive a contract from a customer that outlines they will pay you $100 for the monthly subscription with an invoice of terms Net 30.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

ChurnZero

AUGUST 14, 2020

What are the benefits of integrating with Customer Success software? Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) as well as custom fields and parent-child relationships. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo. What is in-app messaging?

Engagement 87

Engagement Customer Lifetime Value SaaS Onboarding 87

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. You can segment your customers based on their feedback responses as well as in-app behavior.

Payment Solutions 85

Payment Solutions SaaS Payments Payment Methods Payments 85

User Pilot

DECEMBER 18, 2020

Declining user engagement is a slippery slope to churn – every Product Manager’s greatest nightmare. Here’s a summary: Disengaged users are people who are still using your app but their activity has significantly dropped or they could be more engaged compared to other users. How to bring back disengaged users? No time to read?

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

Intercom, Inc.

MARCH 10, 2022

Activate proactive engagement across your e-commerce site. Proactive engagement. This strategy empowers you to pre-emptively deliver targeted, personalized messages and support via messenger-based channels. This end-to-end payment process removes the need to fumble around for customer plans or payment details.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 83

Payment Methods Payment Solutions Payment Services Payments 83

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period.

SaaS Payments 76

SaaS Payments Business SaaS Payment Solutions 76

User Pilot

APRIL 30, 2024

Quick product adoption hinges on user experience , effective promotion, strategic pricing , and strong customer support , each shaping user acceptance and satisfaction. Pricing model : Affordable or flexible pricing (such as subscriptions or tiered pricing) can make the product accessible to a broader audience.

Payments 71

Payments Payment Solutions AI Search Payment Services 71

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Converting large numbers of trial users into customers. What Is User Engagement? Why Is User Engagement Important?

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build a Customer Support Team from Scratch with Peak Support” A great look at how to get your first support team going. #9.

Scale 255

Scale Technical Review AI Sales Enablement 255

ProfitWell

MARCH 12, 2020

The subscription-based economy boom has brought with it more competition than ever before, raising the bar for companies trying to offer recurring products or services to their customers. However, behind the boom lies the rising consumer demand for subscriptions. Payment processing. Customer support.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

Subscription Flow

NOVEMBER 22, 2023

Subscriptions have been around for a long time and in no way can they be called a recent breakthrough. Milk and newspaper deliveries are some very common examples of subscriptions. However, subscriptions have become challenging as increasing numbers of SaaS businesses shift to subscription models for selling their services.

Subscription 59

Subscription Payment Features Systems Review Customer Support 59

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

Payrix

APRIL 24, 2024

From addressing service and support concerns to deploying feature enhancements, proactive engagement is key to mitigating payments attrition. What are the tactics that a software company can leverage to retain its payments customers? But a lot of businesses these days have card on file, recurring payments, tokens.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

User Pilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Want to learn how Userpilot can help your SaaS combat customer friction? Fear not, though!

Scale 83

Scale SaaS Onboarding Engagement 83

Blulogix

FEBRUARY 20, 2024

Agile monetization, with its emphasis on flexibility, responsiveness, and customer-centricity, relies heavily on technological innovation to remain effective and competitive. This integration ensures a unified approach to monetization, enhances operational efficiency, and provides a holistic view of the customer journey.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

CustomerSuccessBox

APRIL 11, 2019

As you get to 10 or more customers, you need to have a CRM in place not only because your sales team needs to maintain accurate records and keep a track of leads but also because you will have to start thinking about Customer Support and Success. In the subscription economy, retention is always more important than acquisition.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80