Customer Support Download Underperforming Technical Team 
Intercom, Inc.
JUNE 23, 2020
The internet is also driving an explosion in customer choice, allowing them to easily switch to businesses who provide better experiences. Delivering those better experiences requires a fundamentally new way to do customer support, a messenger-based approach that works at internet scale.
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.
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Intercom, Inc.
JUNE 8, 2021
Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.
User Pilot
OCTOBER 20, 2024
You’ve just downloaded the hottest new app everyone’s talking about. Also noteworthy is that onboarding may differ for different customer segments. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Where do you start? Personality traits and values.
Incredo
DECEMBER 12, 2019
Why software reviews are your best friends and why you need them? #1 Bad reviews teach, good reviews sell Not all of your reviews will be positive. Bad reviews point out to your weaknesses, helping you better your customer support, product, onboarding, whatever issue they address.
User Pilot
MARCH 23, 2025
App engagement refers to how users interact with your mobile app, beyond just downloading it. Whatever these metrics tell you, the good or the bad, that’s only half the story. This means only 10% of monthly users engage with your app daily, showing infrequent usage and poor user retention. What is app engagement?
Intercom, Inc.
FEBRUARY 1, 2018
In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.
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