SaaStr

JUNE 4, 2025

The 40% Problem: How AI Will Finally Fix Sales Coverage and Customer Face Time A wake-up call from HubSpot’s CEO Yamini Rangan on why your sales team is failing 60% of their accountsand how AI will change everything There’s a brutal truth about B2B sales that most founders refuse to acknowledge.

Scale

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? So, why does any of this matter in customer success? Well…maybe. Probably not.

Scale

SaaStr

JULY 12, 2025

” This approach gave them insights no amount of customer development interviews could provide. They understood the actual workflow, the real pain points, and the specific language customers used. Instead of hiring a customer success manager, they created bespoke roles that mashed together different functions.

Sales Hiring

SaaStr

AUGUST 7, 2025

Building Top-Performing Sales Orgs: Hard-Won Lessons from Scaling 4 Unicorns (Including OpenAI’s Hypergrowth from 10 to 500 People) Maggie Hott has spent 15 years building go-to-market teams at four unicorns that collectively represent over $500B in market value. Yet most companies underinvest in manager development.

Scale

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Lack of team resources. Outdated technology.

Strategy

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Customer Success

User Pilot

OCTOBER 19, 2024

As a result, satisfying customers is key to any success in SaaS. Satisfaction in SaaS, therefore, isn’t simply about developing a nice product and launching it in the market. For instance, you can launch a CSAT survey after a customer interacts with your support team. So, don’t just sell a product; sell success.

Business

Stax

MARCH 16, 2025

Aside from building a stellar product, you need to be prepared to work through buggy features and the need for modifying existing ones so that customers have little to no downtime. Bad software user experience User experience is everything when it comes to SaaS platforms. This helps alleviate confusion.

Payment Solutions

SaaStr

AUGUST 11, 2025

When a CIO wants to understand compliance frameworks, the SDR schedules a follow-up with the security team. No Ego, No Politics, No Bad Days Human SDRs have off days. They develop preferences for “easier” prospects. Is “good enough” someone who needs constant support from your technical team?

AI

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review

Sales Hacker

MAY 9, 2025

They kept the focus on the core value proposition of helping teams write, plan and collaborate to create better workspaces, while still having the AI inclusion. Bad: We use AI to streamline sales workflows. Her deep expertise in aligning sales, customer success, and operations makes her a standout leader in the GTM space.

AI Search

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. Automation also alleviates the burden on security teams by handling repetitive tasks.

Cloud

Frontegg

JULY 28, 2025

Attackers exploit system weaknesses to gain elevated access, often through poorly configured permissions or software vulnerabilities. Tips from the expert Anthony Dombrowski Developer Relations Anthony Dombrowski is a product manager and developer advocate with expertise in developer experience, cybersecurity, and product strategy.

Underperforming Technical Team

User Pilot

JULY 17, 2025

See a Live Demo Customer churn is the most overlooked growth blocker in SaaS, directly impacting customer loyalty. Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. Why does it matter to retain customers?

Churn

User Pilot

OCTOBER 20, 2024

Also noteworthy is that onboarding may differ for different customer segments. While at it, you may even identify weaknesses in the current journey. How can I reduce the workload for my team? Step 6: Test the automated customer onboarding flows At this point, your automation should be ready. Personality traits and values.

Onboarding

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. CSMs have summaries of every customer call. Here are several ways we heard from leaders that they’re actively doing to reinforce certain skill development: Manual before automation. Use AI for feedback loops AI flags missed discovery questions or weak call moments.

AI Search

Teamgate

JULY 25, 2025

Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Case Studies Learn best practices from our customers. Developer API Documentation, API, Examples, FAQ and more. Sales teams often struggle with vague objectives like "increase revenue."

Scale

Sales Hacker

AUGUST 11, 2025

Watch: [link] 18:30 — Creating Vanta’s “CIA” Competitive Intelligence Agency to win back customers. Watch: [link] 26:10 — Launching the experimental enterprise sales team and the patience it took to scale it. Watch: [link] 47:08 — Rebuilding post-sales into separate customer success and account management functions.

Scale

User Pilot

NOVEMBER 29, 2024

Teams can use Fullstory’s session replay to: Identify frustration signals like rage clicks or dead clicks to uncover UX pain points. Pinpoint bug locations by linking user sessions to bug reports or customer tickets. This feature helps teams understand user intent and identify major issues without needing to watch an entire session.

Underperforming Technical Team

User Pilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. software development) to identify causal factors of a specific problem. Brainstorm hypotheses: Multiple reasons for low adoption might include bad usability, inefficient onboarding, or unreported technical issues. Involve cross-functional teams.

Technical Review

User Pilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Ultimately, interactive user guides are the backbone of a successful onboarding strategy and should be a must for your user experience. – Gustavo M. – Bianca R.

Software Review

Valuize Consulting

JUNE 10, 2025

As Customer Success (CS) Operations leaders and specialists, you are the architects and engineers of the Customer Success machine. You build the workflows, configure CS platforms , manage the data pipelines, and strive to empower your CSMs with the insights and actions they need to drive customer value.

Customer Success

SaaStr

JULY 15, 2025

The Immediate Wins: High-Impact, Ready-to-Deploy AI Outbound SDRs: 90-100% Replaceable (With Serious Caveats) The Reality : You can replace virtually every outbound SDR on your team with AI today. The AI never sleeps, never has a bad day, and never forgets to ask the important questions. Bottom Line : Evaluate your CSM team honestly.

AI

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Let’s dive into the details.

Technical Review

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success

Sales Hacker

DECEMBER 6, 2024

The State of GTM Jobs: Customer Success At the crossroads of retention and revenue, Customer Success (CS) is a cornerstone for sustainable growth and is growing in both scope and importance. This chart examines net arrivals and departure trends in customer success (CS) roles. Lets get into it.

Customer Success

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review

User Pilot

JULY 14, 2025

No-code campaign management: Your marketing and product teams shouldn't need developers to launch campaigns or update messaging. I look for omnichannel customer engagement platforms where non-technical users can create flows, set triggers, and publish changes with no coding required.

Engagement

ChurnZero

MARCH 28, 2025

When customer success starts reporting into the CRO, its not just a reporting changeits a strategic shift. Most CROs come up through sales, where success is measured by speed and outcomes. But owning the full customer lifecycle demands a new operating modelone built on trust, value, and long-term growth.

Customer Success

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. From the on-premise and internet era to cloud computing and now ai, he shares our expectations.

Technical Review

Frontegg

JULY 9, 2025

Protocol attacks Protocol attacks aim to exploit weaknesses in the protocols used for network communications to deplete the state resources of servers and intermediary communication equipment. He has led initiatives at Ping Identity and DevNetwork to enhance developer tools, authentication processes, and user experiences.

Development Team Review

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Unfortunately the news gets worse. ChurnZero Resource.

Scale

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods

Sales Hacker

JUNE 20, 2025

Engage venture networks (the right way) VC talent teams can be a cheat code (and of course, we’re a little bias). For more, read How to Work with a VC Talent Team – a tactical guide to getting real value from these relationships. People stay in bad processes just because it feels good to be wanted.” Why should I talk to you?

Sales Hiring

Sales Hacker

DECEMBER 31, 2024

It helps me and the team be so much more productive. Uh, it helps me and the team be so much more productive. If anyone else wants to take back control of their inbox and empower their teams to do so as well, Check out superhuman at superhuman. And it’s such bad behavior. The number was pretty terrifying.

Sales Hiring

Buffer Resources

FEBRUARY 12, 2025

A B2B purchase is rarely for just one person; a whole team uses the tool. This is easier to do in the B2B industry because you have sales reps and customer success departments who know your potential customers’ pain points very well. SDR = Sales Development Rep. evolve as your business priorities change.

Social Media

User Pilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. High churn may signal poor cultural or linguistic alignment. Everyone enjoys using mobile apps in their native language.

Mobile