Totango

DECEMBER 28, 2021

Here we’ll look at four proven strategies for reducing customer churn. They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. Invest in Your Customer Success Team.

Churn 96

Churn Strategy Technical Review Benchmarks 96

SmartKarrot

DECEMBER 15, 2022

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Hatch As a Customer Success Lead, you will advocate for customers by providing feedback to internal teams on how to better meet customer needs. Actively seek and develop strategies to help key stakeholders.

Customer Success 19

Customer Success Scale Technical Review Systems Review 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

APRIL 4, 2023

Develop procedures and systems in conjunction with important partners to: Monitor and evaluate upsell, cross-sell, and renewal leading indications. Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution.

Customer Success 15

Customer Success Scale Traceability Outsourced Development 15

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

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Customer Success Sales Hiring Technical Review Travel 40

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Payment Services Payment Solutions Technical Review 19

SmartKarrot

MARCH 3, 2022

Role: Director, Customer Success Location: Remote, Chicago, IL, US Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth.

Customer Success 19

Customer Success Scale Sales Hiring Technical Review 19

SaaStr

MAY 8, 2020

Prior to Work-Bench, Jessica was a Learning and Development Manager at Cisco Systems, where she worked with the Engineering organization on Agile transformation, innovation and culture. What does Jessica believe is the right way to do proper pipe reviews? What specific elements does Jessica really double click on in reviews?

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Technical Review Systems Review Education 10

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Technical Review Systems Review Education 10

Sales Hacker

MARCH 1, 2024

Through these content channels, they can fuel conversations, educate the market, and build strong relationships with potential customers. Unlike earned media (press, customer reviews, and social mentions) companies have full control over owned media.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Sales Hacker

JULY 12, 2021

To ensure continued success, revenue operations teams must deliver ongoing value by anticipating and addressing roadblocks. As sales, marketing, and customer success teams work more closely together, RevOps has the opportunity to foster a future-focused atmosphere that encourages proactive problem solving.

Revenue 87

Revenue Outsourced Development Systems Review Customer Success 87

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

SmartKarrot

MAY 3, 2021

Expanding industry knowledge by attending educational workshops and reading professional publications. Responsible for receiving customer referrals and client testimonials. Maintain an accurate and up-to-date CRM system at all times. Influence external team members to provide the support required for success.

Customer Success 10

Customer Success Technical Review Systems Review Communication 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Sales Hiring Technical Review Outsourced Development 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

SmartKarrot

JULY 6, 2020

Customer success as the name suggests is about your customer’s success. And this success goes beyond mere satisfaction and maximum usage of your product and Customer Success Program. It needs to be defined from the customer’s point of view. What are the goals they are trying to achieve?

Customer Success 10

Customer Success Technical Review Systems Review Customer Lifetime Value 10

User Pilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

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Customer Success Software Review Onboarding Systems Review 97

SaaStr

JULY 7, 2023

Tactic #6: Add Meaning To Your Incentivized Loyalty Programs We ask a lot from our customers. Leave a review. Most provide gift vouchers that don’t mean much to the customers who have the potential to become real advocates. Creating a points system helps gamify advocacy programs. Write a product review!

Retention 180

Retention Software Review Revenue Systems Review 180

SaaStr

JUNE 10, 2020

They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” They’re going to build a bunch of things that we need.

Travel 175

Travel Marketing Scale Outsourcing Services 175

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Mid-Market) Good review of Heap on G2.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Mid-Market) Poor review of Heap on G2.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Mid-Market) Good review of Heap on G2.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Mid-Market) Good review of Heap on G2.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SmartKarrot

APRIL 20, 2022

To handle the heavy competition in the market, TRW started its B2B loyalty program ‘Automotive Diamonds,’ targeting workshops across Europe. It is a centralized loyalty system in which the members earn points for their purchase, which can be redeemed for rewards. If not, please check out this blog today!

B2B 11

B2B Scale Payment Methods Payment Services 11

SmartKarrot

JULY 3, 2020

However, they are not the very experts when it comes to customer success. Additionally, it should be noted that a customer might want to take up other parts of the project. But the same might not turn feasible due to the paucity of knowledge, experience, or time. Nowadays successful training has many definitions.

Technical Review 10

Technical Review SaaS Software Review Systems Review 10

User Pilot

MAY 12, 2024

As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Here are a few drawbacks of Heap worth mentioning: Steep learning curve – While the setup is a cakewalk, Heap involves a fairly steep learning curve due to its vast array of features.

Technical Review 52

Technical Review Software Review SaaS Underperforming Technical Team 52

SmartKarrot

JULY 26, 2021

Role: Client Success Director – Strategic Customers, West Location: Center, PA, US Organization: Dun & Bradstreet As a Client Success Director, you will be the single point of contact and subject matter expert for client requests/issue escalations as needed. Identify/coordinate Customer Training needs.

Customer Success 10

Customer Success Technical Review Outsourced Development Systems Review 10

Sales Hacker

FEBRUARY 3, 2020

You’ll learn from case studies from best-in-class organizations, amazing workshops, expert panels, debates on the biggest issues of the year, and one-to-one meetings with industry peers offering practical advice tailored to your specific needs. We review all the content prior to our event to ensure it aligns to the TOPO standard.

Scale 93

Scale Sales Technical Review Sales Enablement 93

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Salesforce.com – The Customer Success Platform To Grow Your Business. Drift – a messaging app for sales & customer success.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

SaaStr

AUGUST 20, 2020

I think one of the biggest compliments was Drew Houston, our CEO and co-founder, came out and he just had rave reviews, not only of the caliber of people we had hired and recruited, but the culture. It’s a Harvard Business Review article that’s pretty outdated at this point, but still rings true for me. It was authentic.

Sales Hiring 193

Sales Hiring Sales Recruiting Scale Technical Advisors 193

Sales Hacker

FEBRUARY 5, 2019

The complexity of systems integration, data warehouse construction, and need for the platform to be flexible mean an analytics solution tied to a single data source is no longer relevant. Many SaaS products are successful in the SMB market because their function and process choices are built for the customer. Integrations.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

yoursales

DECEMBER 12, 2018

PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Salesforce.com – The Customer Success Platform To Grow Your Business. Drift – a messaging app for sales & customer success.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Unbounce

AUGUST 20, 2019

Even though it’s nitty-gritty work, setting up customer interviews and internal discussions across your sales, customer success, product, and marketing teams will pay off in the long run. Everything from updating URLs, switching CMS systems, and updating content. the real world (and, no, not the MTV version). Her mistake?

Marketing 112

Marketing Underperforming Technical Team Technical Review Strategy 112

Sales Hacker

MARCH 2, 2020

The New Strategic Selling: The Unique Sales System Proven Successful by America’s Best Companies. You Can’t Teach a Kid to Ride a Bike at a Seminar : The Sandler Sales Institute’s 7-Step System for Successful Selling. Miller and Stephen E. Agile Selling. Jill Konrath. Mike Schultz & John E.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Introduction from Lincoln for 2020.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136