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FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

Personalize the customer journey Before you begin the onboarding process, though, you need to learn about the user’s main goal with your product. For example, a payment app like PayPal can be used for either shopping or money transfer. The PayPal community forum.

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How NitroPack Grew by 628% With FastSpring

FastSpring

When NitroPack was first getting started, they used PayPal to accept and process payments. “It Why NitroPack Couldn’t Scale PayPal NitroPack faced two issues trying to scale using PayPal. With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. The problem?

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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

SaaStr

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. Well — what did he expect? Yes, he was right. It’s not cool if your team doesn’t use your app every day.

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The Double-Stretch Hire Rarely Works Out

SaaStr

A customer success leader that was good at upsells — which is sort of, but not really, sales — that insists on being your VP of Sales. A director of sales with some team management experience that wants to be your CRO, and own the entire number, including renewals, success, everything.

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Customer Success for the Enterprise Luncheon Creates an Interactive CS Experience in The Bay Area

Totango

The Customer Success for the Enterprise, luncheon held on Nov. 6th, in Palo Alto was an invitation-only event hosted by Totango, the leader in Customer Success (CS) software for the enterprise. “Customer Success isn’t just with one team in the organization.

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Even More of SaaStr’s Most Respected Leaders Unveiled!

SaaStr

About Nick… Nick Mehta and Anthony Kennada presented on how to create a new category (customer success). Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. Nick Mehta Gainsight CEO.

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Exploring Chargebee Competitors for Subscription Management

Subscription Flow

Customers transitioning from legacy systems can benefit from SubscriptionFlow’s free onboarding services. Flexible Payment Gateway Options Several well-known payment gateways, including PayPal, Stripe , and Authorize.net , are easily integrated with SubscriptionFlow.