SmartKarrot

AUGUST 4, 2022

Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Apply here: [link] Role: Customer Success Manager Location: New York City Metropolitan Area, US (Hybrid) Organization: Regal.io Apply here: [link].

Customer Success 19

Customer Success User Experience Innovation Retention 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SaaStr

NOVEMBER 16, 2020

You said before, to me, it’s the believing in kind of participatory leadership over servant leadership. I don’t subscribe to the servant leadership model. Harry Stebbings: I think that participation and leadership is almost like a luxury of later stage companies. Andy MacMillan: Yeah. Let’s do it.

Sales Hiring 196

Sales Hiring Scale Leadership Sales Enablement 196

ProfitWell

DECEMBER 6, 2019

Plus, the Product Marketing Alliance drops the Product Marketing Salary Survey. Your top subscription news. That’s what David Apple—customer success and sales guru at Notion— is asking. Along with: What’s the ROI of your customer success manager? Product marketers: move west.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

VP of Engineering 10

VP of Engineering Customer Success Merchant Services Forecasting 10

SmartKarrot

DECEMBER 4, 2020

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Technical Support 10

Totango

NOVEMBER 5, 2021

What other parts of the business were involved in the user/customer journey, and how did that translate to the digital content you’ve created? . TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Sometimes there are several contacts associated with an account.

Scale 110

Scale Engagement Scaling Strategy 110

SmartKarrot

FEBRUARY 2, 2021

When it comes to customer success career paths, customer success manager stands doubtlessly on the top. With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. Customer Marketing.

Customer Success 8

Customer Success Scale Underperforming Technical Team Software Review 8

OpenView Labs

MARCH 29, 2019

Mallory Surpless, Director of Customer Success, DataGrail. Mallory (left, with DataGrail CEO Daniel Barber) similarly started with a question about a change in the customer’s world: Are you dealing with GDPR? Kasey Byrne, VP Marketing, Postman. I wrote more about the benefits of starting pitches with change here.). #2.

Sales Recruiting 65

Sales Recruiting Underperforming Technical Team Subscription Payment Features 65

Sales Hacker

NOVEMBER 16, 2020

Likewise, on a win, the rep’s answer is usually a guess, but I have heard of cases in which reps are required to call the new customer and ask. Or the question is asked by Customer Success. Cluster analysis of this text with a product like Quid can reveal the key factors causing losses against a particular competitor.

Outsourcing Services 99

Outsourcing Services Data Interviewing Technical Review 99

Totango

NOVEMBER 5, 2021

What other parts of the business were involved in the user/customer journey, and how did that translate to the digital content you’ve created? . TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Sometimes there are several contacts associated with an account.

Scale 84

Scale Engagement Scaling Strategy 84

Intercom, Inc.

APRIL 22, 2019

Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. contact-form-7].

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10

Totango

NOVEMBER 5, 2021

What other parts of the business were involved in the user/customer journey, and how did that translate to the digital content you’ve created? . TC : I’ve also coordinated with Marketing, specifically Campaign Marketing and Product Marketing. Sometimes there are several contacts associated with an account.

Scale 62

Scale Engagement Scaling Strategy 62

ChurnZero

SEPTEMBER 9, 2019

ChurnZero Expands Leadership Team to Capitalize on Business Growth and Mission to Bring Customer Success to All Subscription Businesses. ChurnZero Announces New CCO, CMO, and VP of Sales appointments to its leadership team. . VP of Marketing at Vocus. .

Venture Capital 8

Venture Capital Sales Leadership Subscription 8

SaaStr

JUNE 10, 2020

So I’ll talk a little bit about what we did to focus on our customers. Second, product market fit. Product market fit matters more than ever and technology is what’s going to get us out of this, the understanding of data and getting the insights and how fast we move in tech. Everyone, customer success.

Travel 175

Travel Marketing Scale Outsourcing Services 175

User Pilot

JANUARY 28, 2024

Product performance metrics, or product key performance indicators , are quantitative data measurements that provide insights into how users interact with the product and the impact of those interactions on the overall health of the product – and the business. Why is it important to monitor product metrics?

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

Baremetrics

AUGUST 23, 2021

It acts as a product launch blueprint for your business, enabling you to reach customers and sell your product more effectively. Here's how you can create an effective GTM strategy for your SaaS product. Why Is an Effective Go-to-Market Strategy Important for Any Startup? Marketing and distribution channels 3.

Strategy 104

Strategy Scale Payment Features Software Review 104

SmartKarrot

FEBRUARY 16, 2022

He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. Asia Orangio is a SaaS expert who helps SaaS companies and start-ups to craft a data driver strategy and implement award-winning marketing strategies to win the audience. Alexander Theuma.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

SaaStr

SEPTEMBER 27, 2019

And that was around the time that I left and then since then HubSpot has built an invoice generator and a bunch of other things. I’m seeing further and further, this integration between almost customer success in marketing with the content that marketing is producing being pushed down and used in many customer success cases.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Unbounce

JUNE 16, 2020

To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?” Working with established partners in existing markets, you don’t need new offices, hires, or associated marketing and sales spends. Increased Product Focus. Your mileage may vary.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SmartKarrot

JANUARY 21, 2021

Some of the key responsibilities in SaaS product management include-. Most product professionals’ conduct research to get expertise about the company’s product, market, target audience, user personas, statistics, and competitors. Charting product vision. Has leadership qualities. Researching. Similar Goals.

Management 11

Management SaaS Scale Underperforming Technical Team 11

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

JULY 15, 2022

.” But your VP of Product figures out how to get it done so you close another 250K deal. Same with engineering, if you get more productive, same with customer success if NRR goes up. Hire a great Head of Customer success at a million and drive your NRR up another 10%, that can pay for most of her comp too.

Scale 239

Scale Outsourcing Services Sales Hiring VP of Engineering 239

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. So that’s what I wanna throw out there today, is a framework on how to think about it deeper than just, hey let’s get product market fit and then lets add 20 reps. We have the subscription revenue.

Scale 210

Scale Sales Hiring Revenue VP of Engineering 210

SaaStr

JUNE 7, 2019

Gong is my fourth company in a leadership position, I’ve been founding team member of Click Software that brought it from zero to an IPO, that was traditional enterprise software product. It’s not guaranteed, people still churn even with annual subscription. Amit Bendov: Product and product marketing.

Outsourced Development 132

Outsourced Development Outsourcing Services Sales Hiring Scale 132

SaaStr

MAY 10, 2019

Is it from day one or is it post product market fit, series A and beyond? But we are a long term subscription product. So our customers actually think of us as part of their team, and we deploy our revenue operations into their environment. They’re essentially the front end interface to your customer.

Sales Hiring 131

Sales Hiring Scale Underperforming Technical Team Consulting 131

Chargify

AUGUST 17, 2017

Note: For the purposes of this specific post, the tactics presented are targeted to established SaaS companies that have already verified product/market fit and experienced initial traction. If your SaaS startup isn’t there yet, you should read Finding Product/Market Fit: When To Stand Firm & When To Pivot first.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

Incredo

NOVEMBER 1, 2019

As pricing for certain SaaS products increases, customers become less willing to spend their money without at least knowing that there are real live, actual trustworthy human beings behind the company’s website URL. Marketing: In this model, high-end marketing that facilitates brand awareness, education and trust-building is used.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

SEPTEMBER 13, 2019

Why does Allison believe product marketing and customer success are the new sales and marketing? CS or product management? When this guest was first on the show over two years ago she was VP of Customer Success. How does one tie their strategic plan to their financial plan?

Engineering 26

Engineering Scale Underperforming Technical Team Customer Success 26

SaaStr

FEBRUARY 11, 2020

First, you get product market fit, then you create predictable revenue, and then you scale. We’ve got some customers who are buying, let’s go. The other one is, as soon as you can, again, split the new customers signing versus account management/customer success. Anyway, skipping a step.

Scale 191

Scale Outsourcing Services Revenue Outsourced Development 191

SaaStr

MAY 30, 2019

And, as you all know, that was really foundational for the class of companies we build today because the subscription model meant that we had to focus on things like customer experience, customer success. So, at Adaptive Insights, our culture was very much customer success oriented, team oriented.

Scale 142

Scale Leadership Finance Software Review 142