ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Brian is the Senior Director of Customer Success at RFP360, where he leads the customer experience team.

Customer Success 98

Customer Success Technical Review Forecasting Consulting 98

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 84

Customer Success Software Review Systems Review Enterprise 84

Valuize Consulting

SEPTEMBER 8, 2022

In today’s high-velocity subscription-based economy, a solid Customer Success (CS) Operations motion is imperative to driving sustainable and scalable growth. In order to properly build what will become the circulatory system of your recurring revenue business, you need breadth of knowledge and skills.

Customer Success 52

Customer Success Scale Entrepreneurship Leadership 52

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone. Best Practice 2: Invest In A Separate Renewals Function.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

Blulogix

FEBRUARY 27, 2024

Here’s a glimpse of what to expect: Foundational Principles: Revisiting the core principles of agile monetization, the whitepaper lays the groundwork for understanding the shift towards more flexible, customer-centric revenue models. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 88

AI Search Machine Learning Artificial Intelligence Blockchain 88

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 102

Payment Methods Payment Solutions Payment Services Payments 102

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. He managed to find a way to make it work with ChartMogul — by using the API to connect: Stripe — the system they use for automated billing, QuickBooks, which they use for manual invoicing and accounting, and the ChartMogul subscription data platform.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. He managed to find a way to make it work with ChartMogul — by using the API to connect: Stripe — the system they use for automated billing, QuickBooks, which they use for manual invoicing and accounting, and the ChartMogul subscription data platform.

Payment Features 52

Payment Features Payments Engagement Subscription 52

ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Customer Success 69

Customer Success Venture Capital Software Review Technical Review 69

CustomerSuccessBox

JUNE 24, 2022

This blog focuses on the excellent customer success techniques that will help you improve your recurring revenue. This blog will walk you through some genuine reasons why you should not miss out on investing in Customer Success. Why you should invest in Customer Success? Number one growth driver.

Customer Success 52

Customer Success Revenue Onboarding Retention 52

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Proactive Customer Success: Shift from reactive support to proactive customer success management.

Retention 52

Retention Engagement Strategy AI Search 52

SmartKarrot

MAY 4, 2023

Establish a solid rapport with the CIO and C-Suite and work together with the leadership to shape the roadmaps for innovation and transformation. Advice and support for customers. Advice and support for customers. You will help us to understand our customers even better and to continuously improve our processes and workflows.

Customer Success 19

Customer Success Outsourced Development Payment Features Leadership 19

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? Send an alert to subscribers when a payment has failed.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Think Strategies

MARCH 27, 2018

The group has a centralized accounting department with about 10 people who process an average of 2,500 invoices and 800 supplier payments per month to about 3,300 vendors. Entering an invoice used to take the Peterson Auto Group’s accounting department about five minutes. Paying bills now takes only about 15 minutes a day.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SmartKarrot

AUGUST 4, 2022

Collaborate interdepartmentally to ensure the voice of customer is evangelized and user experience and product enhancements are continuously improved. Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing.

Customer Success 19

Customer Success User Experience Innovation Retention 19

ChurnZero

DECEMBER 17, 2021

Customer Success software provider, ChurnZero, announces plans to open a new office in the Netherlands to support global expansion efforts in 2022. ChurnZero, a leading Customer Success platform, today announced that it is establishing and investing in a new office in Amsterdam to help accelerate its global growth.

Sales Hiring 98

Sales Hiring Innovation Customer Success Subscription 98

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

SmartKarrot

NOVEMBER 28, 2022

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Apply here: [link]. Produce monthly reports.

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? So before we dive into the process itself, again, we chatted before and you said you were paranoid about staying up to date with your customer. What are the biggest challenges in making this transition?

Scale 133

Scale SaaS Payments Sales Recruiting Payment Services 133

Intercom, Inc.

DECEMBER 31, 2019

What was perhaps less predictable was the ensuing prevalence of the subscription-based business model. At a time when SaaS companies represent the vanguard of disruptive innovation, it’s not surprising that an armada of non-software companies are following suit by attempting to replicate the business model in a bid to attract investment.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

APRIL 29, 2024

What is your attitude towards innovation and new technologies? For example, you could use the survey to identify your most loyal users based on subscription renewals and high engagement rates and invite them to beta-test new features. CSAT survey) Would you consider renewing your subscription? Step-by-step.

Payment Solutions 103

Payment Solutions SaaS Payments Payment Methods Payments 103

Tom Tunguz

JULY 9, 2018

He’s a thought leader in the world of subscriptions, and I learned a tremendous amount from his book. First, the shift to a subscription business model reinforces customer centricity. Second, pricing is one of the most powerful growth levers subscription companies have. Tien shares a simplifying viewpoint.

SaaS 121

SaaS Subscription Payment Features Mobile 121

SmartKarrot

OCTOBER 28, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Together with the Head of Sales, build key account plans for the most valuable customers.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

FastSpring

DECEMBER 19, 2019

What is most exciting to me about this milestone is that it enables us to reinvest in innovation to further our customers’ success. Subscription Transaction Volume Surpassed One-Time Purchase Volume. The subscription economy is clearly here to stay. Earned Awards for Our Product and Customer Success Team.

Technical Review 63

Technical Review Software Review Marketplace as a Service Innovation 63

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). Customer success managers (CSMs) = the number of account managers in customer success.

Technical Review 117

Technical Review Software Review Forecasting Churn 117

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). He really fosters innovation and humility as a team player – aspects that were important to me.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

ChurnZero

MAY 6, 2022

I love innovation and being first. Subscription businesses have focused on new logos for too long. “If You have to get your customers now. But if you don’t focus on making customers happy with a good Customer Success team right away, that ‘later’ happens quickly. That’s easier to do in B2C.

Retention 98

Retention Revenue Entrepreneurship B2C 98

Totango

AUGUST 18, 2022

Describing where to access self-service and customer support tools. Educating the customer on how your platform can support their business goals. Ensuring a smooth handoff between the Onboarding Team to the Customer Success Team. Your team and your customers don’t have to guess what happens next.

Onboarding 93

Onboarding Technical Review Software Review Scale 93

ChurnZero

OCTOBER 26, 2021

The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. Overall SaaS Award – Security Category Winners: Next Caller, A Pindrop® Company. Expert Institute.

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Totango

SEPTEMBER 1, 2022

This helps to ensure that your product delivers the value your client expects while underscoring the value your client is receiving, laying the groundwork for subscription renewal by satisfied customers. Overall, the benefits of SaaS QBRs boil down to higher subscription renewal rates and more revenue from upsells and referrals.

Technical Review 98

Technical Review Artificial Intelligence SaaS Software Review 98