User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 76

Payment Methods Payment Solutions Payment Services Payments 76

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 75

Merchant Services Payment Methods Payment Services Payment Solutions 75

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In the SIX(!)

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. FastSpring helps SaaS and software companies sell around the world. Inflation isn’t flat: Vary your strategy.

SaaS Payments 147

SaaS Payments Pricing Payments Merchant Services 147

Think Strategies

MARCH 27, 2018

This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions. Texas-based Yooz provides a cloud-based accounts payable (AP) automation workflow solution. Entering an invoice used to take the Peterson Auto Group’s accounting department about five minutes.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

User Pilot

APRIL 29, 2024

Customer lifecycle segmentation separates customers according to their stage in the customer journey. You can segment your customers based on their feedback responses as well as in-app behavior. How does your location influence your technology and software choices? Book the demo to find out more!

Payment Solutions 78

Payment Solutions SaaS Payments Payment Methods Payments 78

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. The Solution: ChartMogul provides the answers SevenFifty needs. We were constrained by existing billing systems and the fact that our product engagement data lived outside our billing systems (in our CRM). What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. The Solution: ChartMogul provides the answers SevenFifty needs. We were constrained by existing billing systems and the fact that our product engagement data lived outside our billing systems (in our CRM). What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

User Pilot

MAY 8, 2024

Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. Book the demo to see how to use it to better satisfy customer needs. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 88

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 88

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

User Pilot

JULY 6, 2023

You know there’s no one-size-fits-all solution. TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. So you need to find the tool that works for your unique goals and needs.

Payment Solutions 82

Payment Solutions Payment Methods Software Review Payments 82

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products.

Scale 125

Scale SaaS Payments Sales Recruiting Payment Services 125

FastSpring

DECEMBER 22, 2020

To my surprise, not only did our customers survive – the vast majority have thrived. Many of their software solutions sold by our customers facilitate remote work environments, and most customers have expanded their customer bases meaningfully during the pandemic. We acquired SalesRight.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Payments 98

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Customer Value Management will supercede customer success, Steven Forth.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 146

Payment Solutions Pricing Payments Payment Services 146

The SaaS Garage

MARCH 12, 2020

It took more than two years until Enterprises eased purchase and innovation restrictions. In times of frozen budgets for investments in non essencial software and innovation, acquisition cost will exeed rational, affordable levels. Approach your customers. Its time to take extreme care of your existing customer base.

Underperforming Technical Team 94

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 94

User Pilot

AUGUST 31, 2023

Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. What is customer acquisition? Book a demo now to learn more.

Acquisition 85

Acquisition SaaS Payments Payment Methods Metrics 85

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

APRIL 27, 2020

Today, we're pushing for discounted plans, adopting more flexible payment terms, and turning your product into a marketing channel. His latest blog post guides you through innovative pricing plays you can consider implementing right now, as well as high-profile examples of companies giving them a shot. Subscription Stimulus Package.

Payments 59

Payments Technical Review Scale Venture Capital 59

The SaaS Garage

MARCH 12, 2020

It took more than two years until Enterprises eased purchase and innovation restrictions. In times of frozen budgets for investments in non essencial software and innovation, acquisition cost will exeed rational, affordable levels. Approach your customers. Its time to take extreme care of your existing customer base.

Underperforming Technical Team 52

Underperforming Technical Team Payment Solutions Payment Methods Venture Capital 52

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 130

SaaS Payments Cloud Technical Review Scale 130

Mucker Capital

OCTOBER 27, 2023

Survey results underscore the positive impact of pricing changes; a 10-24% revenue growth is typical, with earlier innovative startups seeing more substantial gains. It's not just about numbers; it's about understanding the customer deeply. However, innovation lies in divergence.

Payments 59

Payments Pricing SaaS Payments Startup 59

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Ambar is a Brazilian SaaS company that offers digital solutions to companies operating in the construction industry. The company has several products offering digital solutions. Wabbi Software S.A.,

Payment Methods 10

Payment Methods SaaS Payments Merchant Services Payment Services 10

Incredo

NOVEMBER 1, 2019

This means that such companies are product-oriented as well, but also include a small inside account management team to help them catch and convert by providing real-time assistance during the software purchase process. Besides selling a high-priced SaaS software, Passkey also makes multi-year deals that can be worth millions of dollars.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

AUGUST 12, 2022

In this article, we will discuss the SaaS Tech solution ChowNow. Innovation has taken over the world. Reasons such as urbanization, lack of time, millennial preferences, and expanding customer palette have caused people to shift to online food ordering. So what is the solution? Enter ChowNow! Google and Facebook pages.

Payment Solutions 10

Payment Solutions SaaS Payments Technical Review Payment Methods 10

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. This lesson is a nod to the book, Monetizing Innovation. You can create paralysis for your customer. They’re overwhelmed by the payment decision of which plan to buy. It’s a visitor check-in solution.

Payments 100

Payments Pricing Compensation SaaS Payments 100

OpenView Labs

JANUARY 29, 2020

Or, is it a high risk, dead-end approach likely to burden you with runaway costs and few paying customers? Think about your budget: if you can’t afford to spend on marketing, a free offering can help acquire customers. It should get you started on thinking about freemium mechanics in your own software. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SmartKarrot

JANUARY 28, 2022

The firm provides video-based monitoring solutions for health and wellness services. The company’s vision is to create a world where users can easily access software-based care and should be able to make informed decisions at lower costs. Cato Networks offers network security management software that is hosted in the cloud.

SaaS Payments 10

SaaS Payments Payment Solutions Payment Methods Payment Services 10

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. So that ends up being a very useful skill for customer facing roles. What questions must you ask?

Underperforming Technical Team 156

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 156

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. Found in 2015 by Vijay Yalamanchili, Keka, Keka is an HR and payroll management software designed for modern organizations. IBSFintech.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SmartKarrot

FEBRUARY 7, 2022

There is always a talk about sales and marketing when products are flying off the shelves, subscriptions are increasing gradually, and revenues are jumping. This thing also applies to customer success. Your customer success strategy will define the direction your company takes. What is CS Operations?

Payment Services 10

Payment Services SaaS Payments Payment Solutions Scale 10