ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

FastSpring

DECEMBER 19, 2019

What is most exciting to me about this milestone is that it enables us to reinvest in innovation to further our customers’ success. This is why we’re committed to continually develop new and innovative tools that help software companies successfully transition to a subscription-based business model. We Evolved Our Brand.

Technical Review 63

Technical Review Software Review Marketplace as a Service Innovation 63

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

OPEXEngine

FEBRUARY 22, 2022

An additional non-financial constraint is a fact that these customers typically lack experience in software procurement and implementation, and this adds friction to the sales cycle. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OpenView Labs

JANUARY 13, 2022

Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. We will need to focus on the value generated by that usage.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

User Pilot

OCTOBER 26, 2023

These initiatives can take many forms, like introducing new products, expanding into new markets, or increasing investment in innovation to gain a technological edge over the competition or expand the product range. It involves selling more of a business’s existing products or services to its current market. It gets even better.

Acquisition 93

Acquisition Scale Marketplace as a Service Onboarding 93

Sales Hacker

MARCH 7, 2022

In a recent Revenue Innovators episode , we chatted with Frank about why sales poses such a challenge for academics; the challenges revenue leaders face in a world where continuous change is the norm, and how those challenges have shifted in the past decade. And in some cases it didn’t matter how they got there, as long as they did.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

Totango

MARCH 20, 2019

At the Oracle Modern Customer Experience event in Las Vegas, Oracle announced its new CX Partner Ecosystem of which we are a participating member. Together, we’re incorporating innovative and efficiency-building technologies that seamlessly extend Oracle CX Cloud capabilities for enterprises across any industry.

Enterprise 54

Enterprise Marketplace as a Service Scale Innovation 54

SmartKarrot

MAY 9, 2022

Without a culture of innovation, it will be hard to beat the competition. Read on to learn how to create a culture of innovation at your company. How to Create an Innovative Culture? As a CEO, you want your company to be as successful as possible, but what does that mean? Innovation is not a goal in and of itself.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

FastSpring

DECEMBER 18, 2018

We’re thrilled to grow our sales and customer success teams in Europe. I can’t wait to continue building powerful features and tools that make selling online even easier for our customers around the world. Earned Awards for Our Product and Customer Success Team. Achieved GDPR Compliance.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

User Pilot

AUGUST 30, 2023

This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But innovation and growth must continue, so how do you avoid the feature parity trap? Ways to truly know what customers want.

Scale 97

Scale AI Growth Hacking Innovation 97

SmartKarrot

NOVEMBER 25, 2020

Director, Customer Success Location: Denver, Colorado, United States Organization: Convercent As a Sr. Director of Customer Success, you will be responsible for developing the Customer Success Management team and associated practices to exceed revenue objectives from the customer base.

Customer Success 10

Customer Success Scale Marketplace as a Service Enterprise 10

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 191

Software Review Scale Technical Review SaaS 191

Sales Hacker

SEPTEMBER 20, 2022

The first and only engagement and intelligence platform built by revenue innovators for revenue innovators. Commit to accurate sales forecasting, replace manual process with real time guidance and unlock actionable customer intelligence that guides you and your team to win. That’s differentiated us in the marketplace.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

Totango

JANUARY 17, 2019

You can consider your customer to be in the onboarding phase right up until they start to gain value from your products and services. But, it’s crucial that your customers have a fundamental understanding of your product before you send them on their way. Help customers choose the right solution by considering their pain points.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SmartKarrot

OCTOBER 13, 2023

The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Segmentation: The age-old saying, “One size doesn’t fit all,” rings especially true in the customer-centric realm. The route t o customer loyalty is paved with understanding and solving their problems.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. contact-form-7].

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Marketplace as a Service Scale Consulting 3

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 211

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 211

SmartKarrot

NOVEMBER 10, 2020

Customer-centric companies rely on generating business through their repeat customers and aim at maximizing their recurring revenues. They provide more than just good support and service. Product centric vs Customer centric: Key differences. Their success relies mainly on the quality of the product.

Underperforming Technical Team 21

Underperforming Technical Team Business Customer Lifetime Value Marketplace as a Service 21

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 205

Sales Hiring Scale Technical Review Outsourcing Services 205

SaaStr

JUNE 10, 2021

Ep #402: Mårten Mickos, CEO of HackerOne, explains their innovative approach of packaging customer value derived from a variety of activities into an annually recurring subscription offering that delivers outstanding value to customers while simplifying the buying process and the customer journey. Mårten Mickos.

Outsourcing Services 143

Outsourcing Services Marketplace as a Service Outsourced Development Scale 143

Sales Hacker

DECEMBER 9, 2021

Driving innovation and creativity in business development. They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising. Engage customer success, sales engineering, or customer training.

Innovation 101

Innovation Development Business Marketplace as a Service 101

SmartKarrot

OCTOBER 28, 2021

Now that we are venturing into 2022, offering a cloud solution to your customers with a subscription model is no longer innovative and neither an out-of-the-box idea. You will have to come up with ways to position your SaaS product in a way that grows faster and reaches out to more customer base. Table of Contents.

Strategy 10

Strategy SaaS Social Media Marketplace as a Service 10

ChurnZero

FEBRUARY 8, 2023

February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Another area where quality must stand out is in customer service. Large enterprise clients operate in highly competitive marketplaces and sectors where it takes a lot of effort to make a difference.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MARCH 30, 2022

Bharadwaj recommends investing more on the “building” side of the business that focuses on creating the best possible product for the customer, with sales focusing most of their efforts on expansion. As you hire, be sure to employ passionate problem-solvers for your R&D teams and innovative challengers on your sales and marketing teams.

Scale 254

Scale Sales Hiring Marketplace as a Service Construction 254

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 219

Payment Methods Merchant Services Scale Payments 219

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. It’s always important to think about the worst thing that could happen to a customer if we don’t meet their needs around performance and reliability.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – Definitive Healthcare. Adoption Hero – Sibme.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Sales Hacker

MARCH 2, 2020

Innovating for People. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Shanks has trained and advised 100’s of companies on SPEAR Selling to increase sales pipeline in all types of sales functions (inside sales, field sales, customer success, channel sales).

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170